Softerra Adaxes Review - why 4.9 stars?

Softerra Adaxes Review
ITQlick Score: 81/100
ITQlick Rating:
Pricing: 4.6/10 - average cost
Category: Help Desk -> Softerra Adaxes review
Ranking:Ranked 43 out of 210 Help Desk systems
Company: Softerra
Pricing: starts at $1,600 per license
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Softerra Adaxes pricing, Softerra Adaxes alternatives
Shlomi LaviShlomi Lavi / updated: Jul 25, 2022

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What is Softerra Adaxes?

Softerra Adaxes is a management and automation software built for businesses to manage web environments, automate provisioning processes in the active directory, and delegate and manage permissions. The software automates user group membership and information based on set up rules, helps users tackle IT challenges, and controls security risks by delegating responsibilities in Active Directory Environments.

Some features of the software are; rule-based automation, automated user provisioning, user self-service, and exchange automation and management. Softerra Adaxes was founded by Softerra in 1999, a software company based in Wilmington, North Carolina, the United States, with an employee size of about 51-200 persons.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $1,600 per license. ITQlick pricing score is 4.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Softerra Adaxes. You can also find here pricing information from Softerra Adaxes's website.

Pros

  • Softerra Adaxes manage Active Directory without access to domain admin rights
  • Users can fully customize the web interface and support mail exchange
  • Users can unlock accounts and reset passwords themselves
  • Microsoft 365 licenses can be revoked and assigned automatically

Cons

  • Some tasks are a bit complex and need extra training
  • Scheduling Active Directory reports have no support for now
  • Users cannot manage mobile devices with this software yet

How it stacks up?

Access a head to head analysis of Softerra Adaxes vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Softerra...
ITQlick rating
4.9/5
Score
81/100
Pricing
4.6/10
License pricing
$1,600 per license
Functionality
8
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Freshdesk
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4.5/5
Score
94/100
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2/10
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$15 per agent/month
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39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Softerra Adaxes is ranked 43 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Softerra Adaxes is 4.9 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Softerra Adaxes makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Softerra Adaxes can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Softerra Adaxes and alternatives?

The most popular alternatives to Softerra Adaxes in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Softerra Adaxes VS Help Desk Software alternatives.

Is Softerra Adaxes right for you or your business?

The software is fit for small, medium, and larger businesses in the banking, telecommunications, network & communications, insurance, and finance industries. Some of Softerra Adaxes customers are; the University of Massachusetts, the City of Brampton, State Farm Insurance, and The Hershey Company.

List of categories

Help Desk

List of features

Email Integration
LDAP/Active Directory Synchronization
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.