SolarWinds Service Desk Review - why 5 stars?

• Wan Monitoring: SolarWinds helps end-users automatically configure IP SLA operations and simulate traffic data to test the network.
• VoIP Quality Monitoring: With this feature, end-users can monitor VoIP call QoS metrics, correlate call issues with WAN performance, and search, filter, and display CDRs.
• IP SLA Monitoring and Management: This feature enables a proactive measure in terms of troubleshooting. End-users can monitor and manage site-specific and WAN-related network performance.
• Network Jitter Monitoring: End-users can quickly check jitter levels and uncover what could be affecting VoIP call quality.
• Cisco Call Manager Support: Network administrators can monitor critical events generated for CallManager VoIP statistics. It also provides details needed for complete VoIP troubleshooting using CallManager statistics.

• SolarWinds offers the dashboard customization feature
• The software gives end-users optimal reports and notifications
• The software API is easy to integrate
• Samanage Help Desk comes with a straightforward interface, making it easy to understand and use
• Automated processes such as license tracking and asset identification lessen workload and simplify procedures
• Samanage has recently launched support for 42 languages
• The vendor offers integration with many of the leading Single-sign-on solutions like OneLogin, Okta, Centrify and Google Apps

• SolarWinds is lacking in ticket automation
• The cost may be high for start-up businesses as there are other applications that offer cheaper pricing plans
• SAManage Help Desk does not integrate with other social media sites like Twitter, Facebook and LinkedIn, which clients often use

• Functionality: SolarWinds offers features like Call Detail Record Analysis, Network Jitter, Packet Loss, Cisco Call Manager Support, IP SLA Monitor, WAN Monitor, VoIP Statistics, Avaya VoIP Troubleshooting, VoIP Troubleshooting, VoIP Monitor, Network Jitter Monitor, Call Quality, etc. Compared to its alternatives, PRTG Network Monitor offers unique features (and little similarities with SolarWinds) like Integrated Technologies, Maps, dashboards, Alerting, Multiple User Interfaces and Cluster failover solutions and Distributed Monitoring. LogicMonitor also offers unique features with many similar features to PRGT Network Monitor. Such features include Infrastructure Monitoring, Log Analysis, Network, Cloud, Servers, Websites (lacking in SolarWinds and PRTG Network Monitor), Containers, Remote Monitoring, Application Performance Monitoring, Storage, and Database Monitoring.
• Customers/Industries: SolarWinds targets IT professionals in help desk, service desk, operations, etc., who are trying to bridge the gap between VoIP infrastructure management, and network transport infrastructure. Compared to its alternatives, PRTG Network Monitor targets healthcare, Buildings, industrial, Education, Finance, and government industries. Customers like 7eleven, Virginia Tech, National Theater, and Rexroth (a Bosch Company) use PRTG Network Monitor. LogicMonitor targets ITOps teams, service providers, and DevOps teams. Teams using LogicMonitor can be found in companies like Accruent, Rehrig Pacific Company, etc.
• Cost: The license cost information for SolarWinds is unavailable on its official website. According to ITQlick expert cost research, SolarWinds is cost-rated at 2.1/5, which means it is a low-cost VoIP software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. The license cost information for LogicMonitor, PRGT Network Monitor, and Cacti is unavailable on their respective official websites.
• Cloud-based/On-premise: SolarWinds and its alternatives are cloud-based. PRGT Network Monitor offers On-premise for windows.
• Popularity: SolarWinds (1999) is publicly-traded on the NYSE under the SWI symbol. SolarWinds has 300,000+ customers in 190 countries, including 498 of the Fortune 500. When compared to its alternatives, PRTG Network Monitor (1997) is privately held and trusted by 500,000 companies worldwide. LogicMonitor (2008) is privately held and trusted by over 2000 global enterprises.
• Scalability: PRTG Network Monitor can accommodate small, medium, and large infrastructures. LogicMonitor can accommodate Managed service providers and enterprises.
• Support: SolarWinds and its alternatives share similar support channels like FAQs/forums. SolarWinds, PRTG Network Monitor, and LogicMonitor offer email/help desk, a knowledge base, and Chat. SolarWinds and LogicMonitor offer Phone support and 24/7 live rep.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for SolarWinds Service Desk. You can also find here pricing information from SolarWinds Service Desk's website.