SolarWinds Review

Shlomi Lavi / updated: Nov 21, 2019

What is SolarWinds?

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and more. Incident management feature helps the user deliver service to their employees to ensure that they are more effective and productive in their jobs.

Problem management helps the user group similar incidents, offer transparent communication and share problem, changes and CMBD. The solution helps simplify the ticketing process, automate the service in the business, and more. IT asset management helps the user in contracts & license management, risk detection, and CMDB.

The solution integrates with third-party apps such as Google Apps, Salesforce and Onelogin among other 140 apps. It helps the user submit the service tickets through an in-built self-service portal or email. The solution helps the service management needs to expand service management to departments beyond IT, as well as to optimize IT management capabilities.

Average Rating -

The rating of SolarWinds is 5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. This software is most helpful in small businesses because it cuts the costs that will be incurred along the way, thus adding to their revenues. It can be used on various industries, though it would be most helpful for those in the field of technology, retail and software. Some of its clients are IDC, Groupon, Ricoh, Tenaska and Everton.

Features

SolarWinds has very useful and user-friendly features to help enterprises manage their IT operations. The IT Asset Management feature aids the organization in observing its assets and controlling them so that each asset is managed to its fullest potential. The Problems and Changes feature allows the business to formulate guidelines and strategies to be executed through the organization. Risk Detection will help identify both hardware and software for potential risks that may harm the enterprise’s system. Mobile Access allows users to still be in the loop even when they are out and about with the use of tablets and smart phones. The Self-Service Portal allows independent problem solving.

SolarWinds 7 Pros

• Samanage can be accessed bysmart phones and tablets and does not require installing apps since its site has been optimized for mobile use
• Samanage allows integration with other applications that the company is already using, such as Chatter, Salesforce and more
• All features and tools are included in your subscription, unlike other software that requires additional function purchases
• Samanage Help Desk comes with a straightforward interface, making it easy to understand and use
• Automated processes such as license tracking and asset identification lessen workload and simplify procedures
• Samanage has recently launched support for 42 languages
• The vendor offers integration with many of the leading Single-sign-on solutions like OneLogin, Okta, Centrify and Google Apps

SolarWinds 2 Cons

• Samanage Help Desk is only web based and does not onclude software that can be installed on premise
• The cost may be high for start-up businesses as there are other applications that offer cheaper pricing plans

Competitors & Alternatives

The two main competitors of SolarWinds include Freshservice and LiveChat. Freshservice is cloud-based help-desk solution designed for businesses of all sizes just like SolarWinds. Freshservice vendor is Freshworks which is a company that was founded in 2010 and based in the United States but SolarWinds vendor is SolarWinds which was founded in 2007 and based in the United States.

Both Freshservice and SolarWinds offers a free trial. Both Freshservice and SolarWinds offers support online, during the business hours and via a 24/7 live rep. Both SolarWinds and Freshservice offers training via documentation, webinars, live online and in-person.

Both LiveChat and SolarWinds are cloud-based help-desk solution designed for businesses of all sizes. SolarWinds vendor is SolarWinds which was founded in 2007 and based in the United States. Whereas LiveChat vendor is LiveChat software which was founded in 2002 and based in the United States.

LiveChat offers support online, and via a 24/7 live and in contrary SolarWinds offers support online, during the business hours and via a 24/7 live rep. LiveChat offers training via documentation, webinars and live online and in comparison SolarWinds offers training via documentation, webinars, live online and in-person.

SolarWinds Pricing Information

The pricing structure is as follows:

• Team – It costs $29 and is a streamlined service desk for small businesses.

• Business – It costs $59 and offers service desk to a growing or midsize business

• Professional – It costs $79 and the user can scale and customize it to a large enterprise

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching SolarWinds in action

Is it the right software for you?

Smanage is ideal for departments such as IT, Human resource, and facilities management in businesses of all sizes including small, midsize and large enterprises. It serves multiple industries including financial services and healthcare and more.

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SolarWinds Categories

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Specifications

Company:	Samanage
Address:	Cary, NC
Website:	https://www.samanage.com/
Customers:	Start up, Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Desktop, Mobile, Cloud
Operating Systems:	Mac OS, Windows, Linux

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SolarWinds Features