SolarWinds Review - why 5 stars?

SolarWinds Review
ITQlick Score: 94/100
ITQlick Rating: (5/5)
Pricing: 4.2/10 - average cost
Category: VoIP -> SolarWinds
Ranking:Ranked 1 out of 165 VoIP systems
Company: Samanage
Pricing: starts at $800 per user/year
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Mobile, Cloud
Links: SolarWinds pricing, SolarWinds alternatives
Shlomi LaviShlomi Lavi / updated: May 01, 2021

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What is SolarWinds?

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and more. Incident management feature helps the user deliver service to their employees to ensure that they are more effective and productive in their jobs.

Problem management helps the user group similar incidents, offer transparent communication and share problem, changes and CMBD. The solution helps simplify the ticketing process, automate the service in the business, and more. IT asset management helps the user in contracts & license management, risk detection, and CMDB.

The solution integrates with third-party apps such as Google Apps, Salesforce and Onelogin among other 140 apps. It helps the user submit the service tickets through an in-built self-service portal or email. The solution helps the service management needs to expand service management to departments beyond IT, as well as to optimize IT management capabilities.

What is SolarWinds rating? ()

The rating of SolarWinds is 5 stars out of 5 and the total score is 94 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are SolarWinds's typical customers?

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. This software is most helpful in small businesses because it cuts the costs that will be incurred along the way, thus adding to their revenues. It can be used on various industries, though it would be most helpful for those in the field of technology, retail and software. Some of its clients are IDC, Groupon, Ricoh, Tenaska and Everton.

Is SolarWinds the best VoIP?

SolarWinds is ranked 1 out of 165 software in their category (VoIP systems).

What are their main features and functionalities?

SolarWinds has very useful and user-friendly features to help enterprises manage their IT operations. The IT Asset Management feature aids the organization in observing its assets and controlling them so that each asset is managed to its fullest potential. The Problems and Changes feature allows the business to formulate guidelines and strategies to be executed through the organization. Risk Detection will help identify both hardware and software for potential risks that may harm the enterprise’s system. Mobile Access allows users to still be in the loop even when they are out and about with the use of tablets and smart phones. The Self-Service Portal allows independent problem solving.

What are SolarWinds's pros? (7 Pros)

  • Samanage can be accessed bysmart phones and tablets and does not require installing apps since its site has been optimized for mobile use
  • Samanage allows integration with other applications that the company is already using, such as Chatter, Salesforce and more
  • All features and tools are included in your subscription, unlike other software that requires additional function purchases
  • Samanage Help Desk comes with a straightforward interface, making it easy to understand and use
  • Automated processes such as license tracking and asset identification lessen workload and simplify procedures
  • Samanage has recently launched support for 42 languages
  • The vendor offers integration with many of the leading Single-sign-on solutions like OneLogin, Okta, Centrify and Google Apps

What are SolarWinds's cons? (2 cons)

  • Samanage Help Desk is only web based and does not onclude software that can be installed on premise
  • The cost may be high for start-up businesses as there are other applications that offer cheaper pricing plans

Who are their main alternatives?

The two main competitors of SolarWinds include Freshservice and LiveChat. Freshservice is cloud-based help-desk solution designed for businesses of all sizes just like SolarWinds. Freshservice vendor is Freshworks which is a company that was founded in 2010 and based in the United States but SolarWinds vendor is SolarWinds which was founded in 2007 and based in the United States.

Both Freshservice and SolarWinds offers a free trial. Both Freshservice and SolarWinds offers support online, during the business hours and via a 24/7 live rep. Both SolarWinds and Freshservice offers training via documentation, webinars, live online and in-person.

Both LiveChat and SolarWinds are cloud-based help-desk solution designed for businesses of all sizes. SolarWinds vendor is SolarWinds which was founded in 2007 and based in the United States. Whereas LiveChat vendor is LiveChat software which was founded in 2002 and based in the United States.

LiveChat offers support online, and via a 24/7 live and in contrary SolarWinds offers support online, during the business hours and via a 24/7 live rep. LiveChat offers training via documentation, webinars and live online and in comparison SolarWinds offers training via documentation, webinars, live online and in-person.

What is the cost of SolarWinds?

The cost of license starts at $800 per user/year. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for SolarWinds

What should you ask Samanage during a demo session? (65 questions)

Schedule a demo with SolarWinds and access 65 must ask questions for the vendor while watching SolarWinds in action. Visit the vendor's website here.

Is it the right software for you?

Smanage is ideal for departments such as IT, Human resource, and facilities management in businesses of all sizes including small, midsize and large enterprises. It serves multiple industries including financial services and healthcare and more.

List of categories

Billing & Invoicing
Document Management
Banking CRM
Customer Loyalty
Feedback Management
Healthcare CRM
Help Desk
Online Community
Self-Service Portal
Small Business CRM
Survey Software
Ticket Management

List of features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access

SolarWinds Vs. Alternatives

ITQlick rating
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ITQlick rating
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$800 per user/year
ITQlick rating
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$19.99 per user/month
ITQlick rating
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$30 per user/month
ITQlick rating
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$18.95 per user/month
ITQlick rating
License pricing
$19.99 per user/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.