SolarWinds Web Help Desk Review - why 4.2 stars?
Compare Pricing
| ITQlick Score: | 77/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> SolarWinds Web Help Desk review |
| Ranking: | Ranked 84 out of 210 Help Desk systems |
| Company: | SolarWinds |
| Pricing: | starts at $376 per license |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile |
| Links: | SolarWinds Web Help Desk pricing, SolarWinds Web Help Desk alternatives |
Shlomi Lavi / updated: Mar 02, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is SolarWinds Web Help Desk?
SolarWinds Web Help Desk software is web-based ticketing & IT asset management solution built to help organizations streamline processes and be more efficient. Web Help Desk Software offers ticketing management, change management, and asset management solutions.The software uses built-in dashboards and reports to track technician performance, ticket status, customer support needs, as well as ensure the company meets SLAs. SolarWinds Web Help Desk software is a product of SolarWinds Company founded in 2000 in the United States.
Some core features of Web Help Desk include Alerts/Escalation, Automated Routing, Customizable Branding, and Email Integration among others. It allows users to monitor their application & any server from anywhere using the Server and Application Monitor.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $376 per license. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for SolarWinds Web Help Desk. You can also find here pricing information from SolarWinds Web Help Desk's website.How it stacks up?
Access a head to head analysis of SolarWinds Web Help Desk vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
SolarWin...
ITQlick rating
4.2/5
Score
77/100
Pricing
4/10
License pricing
$376 per license
Functionality
5
Review
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Review
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Review
Compare
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Review
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Review
Compare
Frequently Asked Questions (FAQs)
Is SolarWinds Web Help Desk right for you or your business?
SolarWinds Web Help Desk Software provides ticketing & IT asset management solutions for small, medium, and large businesses. It is suitable for use by Help Desk Technicians, IT Admins, Technical Support, and Service Desk Technicians among other professionals. Industries such as Software, service agencies, banking, education and more can use this software solution.List of categories
Fixed Asset Management
Help Desk
Ticket Management
ITIL
Task Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.