SolarWinds Service Desk Pricing Guide (Nov 2022)

SolarWinds Review
ITQlick Score: 94/100
ITQlick Rating:
(5/5)
Pricing: 4.2/10 - average cost
Category: Help Desk -> SolarWinds Service Desk review -> SolarWinds Service Desk pricing
Ranking:Ranked 2 out of 209 Help Desk systems
Company: Samanage
Pricing: starts at $19 per technician/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Mobile, Cloud
Links: SolarWinds Service Desk review, SolarWinds Service Desk alternatives
Shlomi LaviShlomi Lavi / Nov 23, 2022

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SolarWinds Service Desk pricing: How much does it cost in 2022?

SolarWinds offers two licensing options: subscription license and perpetual license. The License starts at $19 Per month, per technician, supports unlimited users. (USD) $0.10/month per device.

SolarWinds Service Desk vs. competitors (pricing)

SolarWinds Service Desk is about the same cost as the industry average. When comparing to other top Help Desk vendors, on a scale between 1 to 10 (10 is the most expensive to implement), SolarWinds Service Desk is rated 4.2. Read the article below in order to calculate the total cost of ownership (TCO), which includes: customization, data migration, training, hardware, maintenance, upgrades, and more.

Hidden cost: Software customizations

How much customization is needed? How many systems do you want to integrate SolarWinds Service Desk to? Does your company work like industry standards or does it have its own customized processes? What kind of special reports are needed?

In order to calculate the cost of customization you can use the following estimates:

  • Minimal customization - integrate with 1-2 systems: $2,500
  • Standard customization - integrate with 3-5 systems: $10,000
  • Fully customized system - integrate with more than 5 systems: $25,000

Hidden cost: business data migration Relevant for SolarWinds Service Desk

As a rule of thumb the cost of data migration depends on how many records you want to migrate. Records can include the number of customers, invoices, financial transactions, products, inventory size, suppliers:

  • 1,000 records: $2,000
  • 10,000 records: $5,000
  • 100,000 records: $20,000
  • 1,000,000+ records: $50,000

Hidden cost: training

How many groups (different departments, usages, type of users) are needed for SolarWinds Service Desk training? In order to calculate the cost you can use the following estimates:

  • 1-2 Sessions: $1,000
  • 3-4 Sessions: $2,500
  • 5-7 Sessions: $5,000
  • 8-10 Sessions: $10,000

Frequently Asked Questions (FAQs)

How much does SolarWinds Service Desk cost per month?

Their pricing plan starts at $19 per technician/month.

They offer a free trial?

Yes, SolarWinds Service Desk offers a free trial so you can try it yourself, free trials are great because your team can test the software (at least basic features of it) in your own time without the pressure of sales teams.

Can I use SolarWinds Service Desk for free?

No, SolarWinds Service Desk don't offer a free version of their product.

How do I get pricing information directly from the vendor?

You can get it on their website. So why do you need us? we can help you get the total cost of implementation (not just the cost of licenses) and compare them with alternative solutions.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.
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Help Desk Software Price Range

Most Help Desk software are priced per user/per month, and their price ranges can be broken into three tiers, starting from $4 to $20, $20 to $70, and then $70 to $150. However, the premium and enterprise plans from some vendors may cost more than this. In addition, some products have perpetual licenses that must be purchased with a one-time fee. For example, iSupport pricing starts from $699, LiveZilla pricing from $155, and Re:Desk pricing from $99 per user license.

In addition, the prices for most products are set based on the size of an organization; hence, users can expect different prices for help desk software.

  • Small-sized companies and startups can expect to pay between $5 and $25 for Help Desk software every month. For example, SolarWinds Service Desk cost price starts from $19 monthly, Jira Service pricing from $10 a month, and atSpoke pricing from around $4 per user per month. Furthermore, some vendors offer free service, especially for small businesses with a tiny workforce. For example, Vision Helpdesk, Live Agent, and Mint Service Desk all have free plans.
  • Medium-scale businesses can expect to pay prices that fall within $20 to $70 per user monthly for help desk software. For instance, Salesforce Essentials pricing starts at $25 monthly, Teamsupport costs around $50 per-user/monthly, and HappyFox Help Desk from around $24 per user per month.
  • Large companies can expect to pay between $70 to $150 for Help Desk software per month. For example, Logmeln Rescue cost price starts from around $149 per user monthly, Kustomer pricing from $89 per user monthly, and Atera pricing from around $80 per user per month. Note, however, that onboarding and installation may be needed for some software; hence, extra fee may be charged by the offering vendors.

The pricing for some best of breeds of Help Desk Software are discussed below:

  • Customer Relationship Management Most customer relation software are priced on a monthly basis per user. Prices fall between the ranges of $0 to $13, $13 to $45, and then $45 and above. For example, Cogmento CRM pricing starts from $2 per user monthly; Agile CRM pricing starts from around $9 per user per month; Dynamics 365 pricing starts from $190 per user monthly.
  • Call Center Software The pricing for this software category can cost below or above $100 per user monthly; however, some vendors charge on per-usage terms. For example, Five9 pricing goes for $100 per user monthly; VCC Live pricing starts from $44 per user monthly; Zadarma cost price starts from around $5 per user per month.
  • Compliant Management Software The price points for most Complaint Management Software fall between $5 to $80 per user per month. For example, Consol CM/Compliant cost price starts from $69 per user monthly; NABD pricing starts from $10 per user monthly; UseResponse pricing starts from $15 per user per month.
  • Issue Tracking Software Most issue tracking Software tools are priced on a per user per month basis. Their price can be broken into three tiers, starting from $3 to $15, $15 to $35, and $35 upwards. For example, Mint Service Desk cost price starts from $4 per user monthly; AzureDesk pricing starts from around $13 per user per month; FocalScope pricing starts from $20 per user monthly.
  • Live Chat Software Most live chat software products are priced on a per-user, per-month basis, and it can be divided into three tiers, starting from $5 to $17, $17 to $46, and $46 upwards. For example, FreshChat pricing starts from $15 per user monthly; UserLike pricing starts from around $30 per user monthly; HubSpot Service Hub pricing starts from around $50 monthly per user.
  • Customer Service Software The price for most customer service software solutions fall within $5 to $150 and above. For example, Genesys Cloud pricing starts from around $100 per user monthly.

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.