Spiceworks Review - why 4.4 stars?

Spiceworks Review
ITQlick Score: 90/100
ITQlick Rating:
(4.4/5)
Pricing: 2/10 - low cost
Category: MRP Software -> Spiceworks review
Ranking:Ranked 1 out of 9 MRP Software systems
Company: Spiceworks
Typical customers: SMBs
Platforms: Desktop
Links: Spiceworks pricing, Spiceworks alternatives
Shlomi LaviShlomi Lavi / updated: Mar 22, 2022

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What is Spiceworks?

Spiceworks is a cloud-based material requirements planning (MRP) software designed to help end-users get insights they need to support their business, drive their careers forward, and connect with tech providers in the largest marketplace for technology. The software comes with features such as:
  • Help Desk: End-users can utilize this tool to remain on top of tickets, allowing them to respond and resolve them more rapidly. This feature is simple to set up, with only the required functionality. Works with an online inventory.
  • Connectivity Dashboard: In a single view, end-users can monitor the availability of essential infrastructure devices and online applications. When these resources are down or unreachable from remote sites, users will get real-time email warnings.
  • Remote Support: End-users can utilize the internet to connect to the PCs of their client.
  • Inventory: In minutes, end-users can scan their IP devices and gather complete hardware and software information. It is compatible with Cloud Help Desk.
  • Tracking Vendor Contracts: This feature enables end-users to get rid of the sticky notes and keep track of all of their IT vendor contracts in one spot. End-users can be aware of impending contract expiration dates so they can renegotiate or cancel in advance of time, and share their contact list with coworkers.
Spiceworks is a material requirements planning (MRP) software that started in 2006. The company is headquartered in Austin, Texas, United States. The company has a workforce of up to 500 employees.

Who is it best for?

Spiceworks is best for small and medium sized business IT support teams. Companies with desktops, servers, printers and other networking devices can use this network monitoring or managing tool. Tech vendors like Google, Dell and Microsoft use Spiceworks. Users can connect with more than 3,000 tech vendors including Dell, Microsoft and Google.

Main features and functionalities

Spiceworks scans your network when you install it for the first time and looks for all the devices connected to the PC and in the specified IP range. Once the software gets the required inventory, it can identify a client PC make and model all by itself and then show you the PC specs, free displace and the software installed on it. However, the difficult part is building the inventory. The software always monitors the network and gives alert whenever there is a problem. Users will know if a PC is not updated properly or if a printer is running low on ink.

The software also comes with Spiceworks Mobile Device Management Software to help users manage all the tablets and smartphones of a place. You can inventory all the tablets and phones in one spot and monitor, report on these devices for free. You can control devices, add policy enforcement, advanced security, app distribution at an additional cost. The software can work as a free help desk software where people can submit tickets via a web portal or email and it is also possible to automate group tickets by a little custom tweaking.

What is the actual cost?

Spiceworks offers three pricing plans namely; Individual Plan, Team Plan, and Enterprise Plan. All the pricing plans are free and come with features such as Unlimited Tickets, Unlimited Devices, Unlimited Agents, Unlimited Users, Unlimited Technicians, Premium Support, and IT Community with Millions of IT Pros.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Spiceworks. You can also find here pricing information from Spiceworks's website.

Pros

  • Spiceworks is feature-rich
  • The software offers a functional product for a free cost
  • The software comes with a user-friendly design and ease of implementation
  • The network management software also comes with mobile dedicated app for iPhone and Android
  • The solution comes with community forum with active directory integration and people view features

Cons

  • Users urge the expansion of its offering to include sub-service desks
  • Spiceworks doesn’t support using your own database which can be really difficult to accept for some users
  • The SQLLite implementation feature of Spiceworks can show some problems when managing larger networks
  • The software doesn’t give you control over the networks you are monitoring, you can only get visibility
  • The mobile dedicated app needs some UI enhancements according to some users

How it stacks up?

Access a head to head analysis of Spiceworks vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Spiceworks
ITQlick rating
4.4/5
Score
90/100
Pricing
2/10
License pricing
Pricing not available
Functionality
26
Compare
xTuple
ITQlick rating
4.2/5
Score
83/100
Pricing
4/10
License pricing
$175 per feature/month
Functionality
13
Review
WorkClout
ITQlick rating
4.9/5
Score
80/100
Pricing
2.8/10
License pricing
$25 per user/month
Functionality
16
Atera
ITQlick rating
4.5/5
Score
78/100
Pricing
4/10
License pricing
$79 per technician/month
Functionality
15
Review
Pulseway
ITQlick rating
4.7/5
Score
75/100
Pricing
2/10
License pricing
$32 per month
Functionality
13

Frequently Asked Questions (FAQs)

Is it the best MRP Software system?

Spiceworks is ranked 1 out of 9 software in their category (MRP Software systems).

How they are rated on ITQlick?

The rating of Spiceworks is 4.4 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Spiceworks makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Spiceworks can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Spiceworks and alternatives?

The most popular alternatives to Spiceworks in 2022: xTuple, WorkClout, Atera, Pulseway, ConnectWise Automate. Access the complete competitors analysis here - Spiceworks VS MRP Software Software alternatives.

Is Spiceworks right for you or your business?

Spiceworks offers everything end-users need to manage a better internal IT help desk and a better business with the Spiceworks IT Help Desk, which is purpose-built for IT pros. The software employs artificial intelligence (AI) to provide unique market insights and to link IT professionals, with peers, tools, technical guidance, and vendor experts when they need it most. The system aids in the management of client tickets, customer service via numerous channels, and tracking.

List of categories

Dashboards & KPIs
CRM
Complaint Management
Help Desk
Self-Service Portal
Small Business CRM
Configuration management
Marketing Automation
Email Security
Network Security

List of features

Asset Management
Change Management
Contract Management
Customer Survey
Email Integration
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.