Spiceworks Review

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Last updated: Oct 16, 2019

Spiceworks Review

ITQlick rating
(4.4/5)

Small business, Medium business

Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...

  • Categories (4/10):

    • Marketing Automation
    • Configuration management
    • Small Business CRM
    • Self-Service Portal

Shlomi Lavi / updated: Oct 16, 2019

What is Spiceworks?

Spiceworks is a powerful, feature-rich yet free network management and administration software that can help users to simplify all the day to day IT tasks. The solution can help users to manage both offsite cloud services and onsite software, inventory and manage network, run a help desk or build a knowledge base with a single integrated app.

Spiceworks, the developers of this free help desk software, started back in 2006 as “the free IT” revolution. The software is currently helping 3,000 tech advertisers and over 5 million IT pros to get their job done. Users can connect with some big tech vendors like Google, Microsoft and Dell using this software and some companies are using Spiceworks nowadays as their launch pad.

Spiceworks Average Rating -

The rating of Spiceworks is 4.4 stars. The rating is based on ITQlick expert review

Spiceworks Typical Customers

Spiceworks is best for small and medium sized business IT support teams. Companies with desktops, servers, printers and other networking devices can use this network monitoring or managing tool. Tech vendors like Google, Dell and Microsoft use Spiceworks. Users can connect with more than 3,000 tech vendors including Dell, Microsoft and Google.

Spiceworks Features

Spiceworks scans your network when you install it for the first time and looks for all the devices connected to the PC and in the specified IP range. Once the software gets the required inventory, it can identify a client PC’s make and model all by itself and then show you the PC’s specs, free displace and the software installed on it. However, the difficult part is building the inventory. The software always monitors the network and gives alert whenever there’s a problem. Users will know if a PC is not updated properly or if a printer is running low on ink.

The software also comes with Spiceworks Mobile Device Management Software to help users manage all the tablets and smartphones of a place. You can inventory all the tablets and phones in one spot and monitor, report on these devices for free. You can control devices, add policy enforcement, advanced security, app distribution at an additional cost. The software can work as a free help desk software where people can submit tickets via a web portal or email and it is also possible to automate group tickets by a little custom tweaking.

Spiceworks 5 Pros

  • Spiceworks offer a strong, easy to use network management solution for free
  • Spiceworks comes with free helpdesk solution unlike other similar network management solutions
  • The customer support of Spiceworks is always there to help users get through the technical details via phone and email
  • The network management software also comes with mobile dedicated app for iPhone and Android
  • The solution comes with community forum with active directory integration and people view features

Spiceworks 2 Cons

  • Spiceworks can be difficult to install on Linux, Unix or VMWare which can be a problem for some users
  • Spiceworks doesn’t support using your own database which can be really difficult to accept for some users

Spiceworks Alternatives

The main competitors for Spiceworks are Solarwinds and ManageEngine.

Solarwinds is a platform that provides a variety of tools for both IT management and monitoring requirements. Some of the tools available include ones for network management, security monitoring and database management. There are also systems management tools that cover software, hardware, mobile and web requirements with options for a help desk as well. Tools have to be purchased, but many offer free trial periods as well. Additionally there is an online community to share information on the software tools as well as IT topics in general.

In comparison Spiceworks provides a similar community based approach but offers all of its tools completely free of cost. Some of the main areas it addresses include IT asset & inventory management, network monitoring as well as mobile device management. There is also a free help desk with an App center that consists of contributed applications for additional IT management functionality.

Then there is ManageEngine which offers both free tools as well as priced advanced featured versions. The platform addresses similar areas as Spiceworks with a helpdesk as well, but also includes security & compliance based tools. Additionally it provides community forums for users to engage with each other as well as a Connect community which provides interaction with more seasoned IT industry experts.

Spiceworks however also offers a career portal for users to look for IT job openings. Additionally it provides a marketing module where IT professionals can use the community to do market research on key trending technology requirements for new product development.

Spiceworks Pricing Information

Spiceworks is available for free and can be downloaded from their official website. Their Mobile Device Management software is also available for free. However, some of the necessary features are only available in the premium version.

Spiceworks demo

25 questions to ask the vendor on Spiceworks demo

Spiceworks Categories

Marketing Automation
Configuration management
Small Business CRM
Self-Service Portal
Help Desk
Complaint Management
CRM
Dashboards & KPIs
Internet-Web security
Network Security

Specifications

Company:
Address: Austin, TX
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

Spiceworks Features

Asset Management
Change Management
Contract Management
Customer Survey
Email Integration
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements

Spiceworks Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Spiceworks
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
26
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review