Spiceworks - Top Competitors (Mar 2022)

Spiceworks Review
ITQlick Score: 90/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: MRP Software -> Spiceworks review -> Spiceworks competitors
Ranking:Ranked 1 out of 9 MRP Software systems
Company: Spiceworks
Typical customers: SMBs
Platforms: Desktop
Links: Spiceworks review, Spiceworks pricing guide
Shlomi LaviShlomi Lavi / updated: Mar 22, 2022

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Spiceworks vs. Alternatives in 2023

Spiceworks competes with other material requirements planning (MRP) systems like Jira Service Management, Freshworks, and ManageEngine ServiceDesk Plus. We will compare these material requirements planning systems in some specific aspects below.
  • Functionality: Spiceworks offers features like Connectivity Dashboard, Remote Support, Inventory, Vendor Contracts, Help Desk Team, Management, Ticket Collaboration, Multi-site Support, Assignment Management, Automated Routing, Capacity Management, Change Management, Compliance Management, etc. Jira Service Management offers features like Request Management, Incident Management, Problem Management, Change Management (available in Spiceworks), Asset Management, Configuration Management, Knowledge Management, ManageEngine ServiceDesk Plus offers features like Incident Management, Problem Management, Change Management (available in Spiceworks and Jira Service Management), Asset Management (available in Jira Service Management), Service Catalog, CMDB, Powerful Reporting, IT Project Management, Release Management, etc. Freshworks offers features like IT Service Desk, ITSM, ITOM, IT Project Management (available in ManageEngine ServiceDesk Plus), IT Asset Management, Automation, Reporting, SLA Management, Intuitive Consumer-Grade Service, Incident Management, Knowledge Management, Unified Service Catalog, AI-Powered Service Management, Release Management, etc.
  • Customers/Industries: Jira Service Management has customers like ISS, Square, Dominos, The Telegram, Puppet, Sotheby, etc. Freshworks targets industries in Education, Healthcare, Financial Services, Hi-Tech, etc. Freshworks has customers like Clarity, Salina Valley Memorial Healthcare System, Bridgestone, Harveys, Synergy Enterprise Solutions, Pearson, Fiverr, Delivery Hero, Trainline, Springer Nature, Eastern Washington University, etc. ManageEngine ServiceDesk Plus has customers like Simense, Honda, Disney, RBS, Vodafone, Xerox, Medianova, etc.
  • Cost: Spiceworks has a cost rating of 1/5, according to ITQlick expert cost analysis. This means it is a low-cost material requirement planning software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. Spiceworks is free. Jira Service Management starts at $20 per agent per month on annual billing, and $60 a month. Jira offers a free trial and version. The license cost information for Freshworks is unavailable. ManageEngine ServiceDesk Plu starts at $495.00 per year. It offers a free version and a free trial.
  • Cloud-based/On-premise: Spiceworks and all its alternatives are cloud-based. Spiceworks, Jira Service Management, and ManageEngine ServiceDesk Plus offer On-Premise for Windows and Linux.
  • Popularity: Spiceworks is privately held with over 1 million businesses kept up and running by its tech professionals. Freshworks is publicly traded on the Nasdaq under the FRSH symbol with 50,000+ customers. ManageEngine ServiceDesk Plus is privately held with more than 100,000 companies around the world who trust its product to manage their IT services.
  • Scalability: Freshworks and ManageEngine ServiceDesk Plus can accommodate SMBs to enterprise businesses.
  • Support: Spiceworks offers support channels like FAQs/Forum, Knowledge Base, and Chat. Jira Service Management offers all support channels of Spiceworks plus Email/Help Desk and Phone support. ManageEngine ServiceDesk Plus also offers Al support channels of Spiceworks plus Email/Help Desk, Phone Support, and 24/7 (Live Rep).

Spiceworks alternatives - for small & large Business

Here are the top 4 alternatives to Spiceworks that are worth checking out: xTuple for SMBs, Pulseway for large size business, WorkClout for growing companies, and JumpCloud for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Spiceworks
ITQlick rating
4.4/5
Score
90/100
Pricing
2/10
License pricing
Pricing not available
Functionality
26
Best for SMBs
xTuple
ITQlick rating
4.2/5
Score
83/100
Pricing
4/10
License pricing
$175 per feature/month
Functionality
13
Review
Best for Enterprise
Pulseway
ITQlick rating
4.7/5
Score
75/100
Pricing
2/10
License pricing
$32 per month
Functionality
13
Growing
WorkClout
ITQlick rating
4.9/5
Score
80/100
Pricing
2.8/10
License pricing
$25 per user/month
Functionality
16
Free version
JumpCloud
ITQlick rating
5/5
Score
57/100
Pricing
4.4/10
License pricing
$3 per user/month
Functionality
23


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.