Spoke Review - why 4.8 stars?

Shlomi Lavi / updated: Sep 07, 2022

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What is Spoke?

atSpoke is a help desk software built for remote working enterprises. The software has instant self-help with AI that generates quick access to questions. It can automatically track omnichannel requests across workflows and multiple teams; this enables users to know real-time ticket status. Additionally, its conversational ticketing and fluid chat experience can bring help desk service to an optimal level.

Some of the key features of atSpoke are machine learning & AI, modern internal ticketing, integrations, and API & webhooks. The software is developed by atSpoke™, a computer software company with a workforce of about 50 employees. The company was founded in 2016 and is headquartered at San Francisco, California, United States.

Who is it best for?

The typical customers include the following business size: Medium business.

What is the actual cost?

atSpoke pricing is based on three plans termed Standard, Plus, and Enterprise.

The Standard plan, which is most suitable for single teams supporting an entire company, is priced at $3 per employee per month. This plan includes unlimited tickets & agents, request management & ticketing, and automated agent triage.

The Plus plan is priced at $6 per employee per month. This plan embodies three teams, and it includes tasks & approvals, tags & configuration management, and sequential tasks.

Lastly, the Enterprise plan, which is best for large businesses, has custom pricing available upon request. Note that each atSpoke plan is billed yearly.

ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Spoke. You can also find here pricing information from Spoke's website.

Pros

• Very easy to learn and adapt to all the existing features
• Customer support team are very responsive and supportive
• atSpoke machine learning functionality is top-notch and very helpful
• User interface is intuitive and very friendly

Cons

• Additions of more features would be great
• Importation of new users could be made easier

How it stacks up?

Access a head to head analysis of Spoke vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Spoke right for you or your business?

atSpoke is suitable for medium and large-sized business enterprises. The software can be used by help desk teams of various business types. These include e-commerce companies, financial services firms, and manufacturing companies. Some of the businesses using atSpoke are DRAFT KINGS, the University of Alaska, and All Western Mortgage (AWM).