Heartland Point of Sale Review - why 4.5 stars?

Springboard Retail Software Review
ITQlick Score: 88/100
ITQlick Rating: (4.5/5)
Pricing: 3/10 - low cost
Category: Point of sale -> Heartland Point of Sale
Ranking:Ranked 6 out of 75 Point of sale systems
Company: Springboard Retail
Pricing: starts at $80 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Heartland Point of Sale pricing, Heartland Point of Sale alternatives

Shlomi LaviShlomi Lavi / updated: Jun 01, 2022

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What is Heartland Point of Sale and its features?

Heartland Point of Sale is a cloud-based POS and retail management software that offers a fresh approach to POS solutions and a better retail software experience. Starting from item entry via look up or scan to customer lookup and creation, this POS system offers all the features you need and is also easy to use. It is fast, intuitive and can be used from any web-enabled devices.

Heartland Point of Sale, the cloud based e-commerce POS and retail management solution was created back in 2009 by Gordon Russel and Jay Stotz. The software was created to provide higher sales and profits for retailers with multi-channel and to help users find a system that is intuitive yet flexible.


What is Heartland Point of Sale rating?

The rating of Heartland Point of Sale is 4.5 stars out of 5 and the total score is 88 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Heartland Point of Sale?

Heartland Point of Sale is suitable for retailers and is specifically designed to help customer-centric retail enterprises. The software offers POS and retail management solution for both single store and multi store retailers. Retailers get to sell more and the platform-neutral feature helps you to avoid expensive hardware requirements. The Boston Sunglass Company, Patricia Adams and Pink Magnolia are some of the clients of Heartland Point of Sale.

Is it easy to use?

Yes, Heartland Point of Sale makes it fairly easy to use. This product is user friendly and intuitive.

Is Heartland Point of Sale cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Heartland Point of Sale on your mobile/smart phone.

Is Heartland Point of Sale the best Point of sale system?

Heartland Point of Sale is ranked 6 out of 75 software in their category (Point of sale systems).

What are their main features and functionalities?

Heartland Point of Sale mostly focuses on point of sale, dashboard and reporting, inventory management, customer orders, purchasing and receiving and customer management features. The point of sale part offers multi-platform support, easy-to-use interface, high level statistics customer dashboard, sales rep tracking, multi-store inventory lookup, gift card issuance and redemption, sales tax calculation and collection and PCI compliant payments. The dashboards and reporting section offers real-time reporting, alerts and real time key performance metrics.

The multi-store inventory management offers creating items, importing in bulk with spreadsheet import tool, creating barcode labels, moving inventory and maintaining accurate inventory features. The software is equipped with comprehensive REST/JSON API to help developers build custom apps based on their retail platform. Moreover, the software is platform-neutral and works on mobile and desktop devices with an internet browser.

What are Heartland Point of Sale's pros? (5 Pros)

  • Heartland Point of Sale is easy to learn, easy to navigate, and user-friendly
  • The software offers optimal customer service
  • Users have access anywhere and anytime
  • The POS and retail management software is developer friendly and supports building custom apps on their retail platform
  • The software supports adding additional locations, stations and users to existing subscriptions

What are Heartland Point of Sale's cons? (4 cons)

  • Springboard does not have an employee time clock tracking
  • Springboard’s live phone support is only available for Premium Support users at an additional cost
  • The customer support of Springboard doesn’t offer any 24/7 live support for both Premium support and normal support users
  • The software doesn’t offer any mobile dedicated app for iOS or Android device users

Who are their main alternatives?

Heartland Point of Sale competes with other POS systems like Lightspeed Retail, Square Point of Sale, and Vend. We will compare these POS systems in some specific aspects below.
  • Functionality: Heartland Point of Sale offers features like Boost Productivity, Streamline Operation, Optimize Inventory, Empower Your Team, Delight Customers, Sales Rep Tracking, Multi-Store Inventory Look-Up, Gift Cards, etc. Lightspeed Retail offers features like Built-In Purchase Orders, Delivery, Loyalty (available in Heartland Point of Sale), Reorder Points, Insights, Customer Facing Display, Inventory Management, Customizable Menu, Built-In Multi-Store Reports, etc.

    Square Point of Sale offers features like An Inventory Counting Tool, Smart Stock Forecasts, Add Tiktok Shopping Tabs, Item Search, Sales Reports, Gift Card Management (available in Heartland Point of Sale), Inventory Management, etc. Vend offers features like Payment Methods, Loyalty (available in Square), customer support, Integrations, Point of Sale, Inventory Management, Reporting & Insights, Hardware, Apps, eCommerce, etc.
  • Customers/Industries: Heartland Point of Sale targets Apparel & Fashion, Shoe Stores, Gift Stores, Health & Beauty, Home & Lifestyle, Museum Stores, Sporting Goods, Pet Stores, and Jewelry & Accessories. Retail brands such as Scout and Mollys Boutique, Rainbow Sandals, and NIC+ZOE use Heartland. Lightspeed Retail targets retail businesses, restaurants, and Golf. They have customers such as SONY, NOBU, KemperSport, Badichi, Leica, Exclucity, Simply for Life, Five Guys, Gongfu, Tinc Set, MR63, Gladstone, etc.

    Square Point of Sale targets Retail, CBD Retail, Coffee Shops, Quick Service, Full Service, Bars & Breweries, Beauty Professionals, Health & Fitness, Home & Repair Services, and Professional Services. Vend targets all business types like Fashion Boutiques, Homeware Stores, Sports & Outdoors, etc. Timber and Tailor, Buster McGee, RockaRolla Party Shop. Cape Town all uses Vend.
  • Cost: Heartland Point of Sale starts at $80 per month per selling station with a free trial. Lightspeed Retail starts at $69 per month on annual billing and $79 monthly. Lightspeed Retail has a free trial. Square Point of Sale is free to use, although it comes with optional add-ons with specific costs. Vend starts at $99 per month billed annually or $119 billed monthly with a free trial.
  • Popularity: Heartland Point of Sale is a subsidiary of Global Payment and is publicly traded on the NYSE under the GPN symbol. Lightspeed is publicly traded on the TSX and NYSE under the LSPD symbol with 150,000+ customer locations in 100+ countries worldwide.
  • Support: Lightspeed Retail and Vend offers support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. Heartland Point of Sale and Square Point of Sale offer all channels of Lightspeed Retail and Vend except 24/7 (Live Rep).

What is the cost of Heartland Point of Sale?

Heartland Point of Sale offers three license pricing options; Plus, Professional, and Enterprise.
  • Plus starts at $80 per month per selling station.
  • Professional starts at $160 per month per selling station.
  • The license cost information for the Enterprise plan is unavailable.
Plus comes with features such as Multi-location Support, Sales Orders, etc. Professional comes with everything in Plus, including Advanced Inventory and Purchasing, Customizable Reporting and Analytics, etc. Enterprise comes with everything in Professional, including Purchase Order Allocation, Multi-brand Support, etc.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Heartland Point of Sale. You can also find here pricing information from Heartland Point of Sale's website.

What should you ask Springboard Retail during a demo session? (65 questions)

Schedule a demo with Heartland Point of Sale and access 65 must ask questions for the vendor while watching Heartland Point of Sale in action.

Where Heartland Point of Sale is used?

Heartland Retail is a good fit for retailers looking for a POS and retail management system created by retailers and for retailers. The program was designed with multi-site, multi-channel businesses and retailers in mind, and it enables users to provide consistent service to every consumer, no matter where or how they purchase.

List of categories

Retail & POS
Clothing Store Inventory POS
Florist POS Systems
Gift Shop POS
Jewelry Store POS
Merchandising POS
Mobile POS Systems
Point of sale
Retail
Retail Analytics POS
Retail CRM POS
Retail Customer Management

List of features

Accounting Management
Cancellation
Customer Management
Inventory Management
Layaways & Quotes
Mobile POS Capability
Multiple Payment Forms
Rentals
Reporting
Revenue Totals
Sales Commissions

Heartland Point of Sale Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.