salesforce billing Review - why 3.2 stars?

Shlomi Lavi / updated: Jun 01, 2022

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What is salesforce billing?

Salesforce Billing is an add-on module for Salesforce CPQ that helps businesses operating the subscription-based model automate their billing process and keep records of their transactions. The software solution has functionalities common to billing software, and some of its features are discussed below:

• Payments and Credits: Salesforce Billing helps businesses allocate and collect payments against invoices or automate the entire payment process and also allows users to post payments after receiving them.
• Salesforce Billing Tableau Dashboards: The Salesforce Billing module comes with a collection of Tableau Dashboards with customizable and extendable layouts that help businesses gain insights into the billing data.
• Usage Rating and Processing: For businesses that sell or provide usage-based products or services, Salesforce Billing helps organize the usage-based products and prepare invoices based on their usage.
• Tax Management: Businesses can access automatic tax calculations on order products and invoice lines using Salesforce Billing. The software solution leverages internal or external tax engines to generate the calculations.
• Reporting Essentials: With Salesforce Billing, businesses can leverage several customizable reporting tools that analyze the stages within the billing process from quote to cash.

SteelBrick Billing was launched in 2009 and later acquired by Salesforce in 2015. The company was headquartered in San Mateo, CA, and had between 101–250 employees. Salesforce discontinued the SteelBrick Billing software and migrated customers to Salesforce CPQ & Billing software.

Who is it best for?

The typical customers include the following business size: SMBs.

What is the actual cost?

The cost of license starts at $75 per user/month. ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for salesforce billing. You can also find here pricing information from salesforce billing's website.

Pros

• The data of users already on the Salesforce platform integrates seamlessly with Salesforce Billing
• The reporting features of the software work satisfactorily
• Salesforce Billing is generally easy to use, even for beginners

Cons

• Query and issue resolution on Salesforce Billing is sometimes unsatisfactory
• Some coding experience/knowledge is required to handle certain business requirements, making it difficult for users without any coding experience to navigate that aspect
• Complex cataloging features

How it stacks up?

Access a head to head analysis of salesforce billing vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is salesforce billing right for you or your business?

Salesforce Billing is a subscription management and billing software module built for businesses of all sizes in sales, high tech, manufacturing, media, health and life services, etc. The module is offered as an add-on for Salesforce CPQ, which notable brands like Glassdoor, Tuff Shed, and Hitachi use.