Sugar Sell Review - why 4 stars?

SugarCRM Review
ITQlick Score: 90/100
ITQlick Rating:
Pricing: 4.4/10 - average cost
Category: CRM -> Sugar Sell review
Ranking:Ranked 15 out of 605 CRM systems
Company: SugarCRM
Pricing: starts at $49 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: Sugar Sell pricing, Sugar Sell alternatives
Shlomi LaviShlomi Lavi / updated: Mar 07, 2023

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What is Sugar Sell?

Sugar Sell is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automation, account management, marketing automation, as well as customer relationship management.

Sugar Sell software offers a comprehensive CRM solution the includes a 360 customer view, Next generation UX, Flexible integration platform, and Multiple deployment options. Some other features that are distinct to Sugar Sell are customizable home pages, shortcut bar, wizard tool for newbies, enhance view, downloadable plugins and more.

The software is founded on an open source platform which gives it the flexibility to be tailored to meet different needs of a company. Sugar Sell software is a creation of Sugar Sell Company which is based in the US and that was founded in 2004.

Who is it best for?

Sugar Sell is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, Sugar Sell Enterprise offers flexible features that can be tailored to your needs. Sugar Sell came up with this CRM edition as a response to the practical needs of a wide range of organizations.

Youll be impressed with the client line of SugarCRM. To name a few, companies of various sclaes such as uShip, VPI, Loomis, Mens Wearhouse, USAFact and Despegar trust this software.

Main features and functionalities

As a premiere CRM app, Sugar Sell Enterprises main goal is to allow you to improve and manage your relationship with customers via a single platform that record all customer data and transactions with your company. These information can then be accessed by anyone in your team at any given place: since Sugar Sell Enterprise supports mobile, you can access it on handheld devices, and it can even be integrated with social networking apps for a more personal level of interaction. In addition, this solutions open platform makes data available for several departments in your company.

You can enjoy the benefits offered by features such as on-demand cloud hosting, multi-language and multi-currency capability, sales foreseeing, activity reporting, and product catalogs and contracts. It also boasts a high level of security control. Upon subscription to Enterprise, aside from taking advantage of the features, users will be supported by the entire Sugar Sell team through phone and email. Updates are automatic. You may also choose to customize options related to customer support by shortening response time and extending technical crew contact hours, or by being assigned to a technical support staff.

What is the actual cost?

Sugar Sell offers three plans starting from $49 per user per month. The different plans are Essential, Advanced, and Premier. Each plan offers a free trial.

  • Essential- Cost $49 per user per month. 

  • Advanced- Cost $80 per user per month. 

  • Premier- Cost $135 per user per month.

ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Sugar Sell. You can also find here pricing information from Sugar Sell's website.


  • SugarCRM is a great tool for keeping track of client data and deal tracking
  • The software can easily be integrated with many applications
  • SugarCRM Enterprise helps track performance of the sales staff, both individually and as a team, through its dashboards and reports
  • Automation of sales and marketing tasks indicates good return on marketing efforts
  • A CRM implementation that works great in a broad range of business models from real estate to recruitment firms and many others
  • SugarCRM Ultimate offers integration with Microsoft Office, Pinterest, Google Docs and other major applications.
  • The software offers optimal customer support
  • The software offers support for major mobile operating systems such as Android and iOS.


  • Users complain that it is difficult to navigate and find their way around.
  • Reporting features, including forecasts and pipelines, are unsatisfactory
  • Some administration tools are limited, including security models and account merges
  • Training is sometimes needed to learn to use it especially the reporting
  • Automation features of SugarCRM Ultimate do not include campaign dashboards and territory management.

How it stacks up?

Access a head to head analysis of Sugar Sell vs alternative software solutions.
ITQlick rating
License pricing
Sugar Se...
ITQlick rating
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$49 per user/month
ITQlick rating
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$9.90 per user/month
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$25 per user/month
Zoho CRM
ITQlick rating
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$14 per user/month
ITQlick rating
License pricing
$19 per user/month

Frequently Asked Questions (FAQs)

Is it the best CRM system?

Sugar Sell is ranked 15 out of 605 software in their category (CRM systems).

How they are rated on ITQlick?

The rating of Sugar Sell is 4 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Sugar Sell makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Sugar Sell can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Sugar Sell and alternatives?

The most popular alternatives to Sugar Sell in 2023: Pipedrive, Salesforce CRM, Zoho CRM, Nimble, Keap. Access the complete competitors analysis here - Sugar Sell VS CRM Software alternatives.

Is Sugar Sell right for you or your business?

Sugar Sell is a good choice for sales teams looking for a CRM system that allows salespeople to maintain and share contacts and prospects, manage and upsell to current clients, and forecast income. Customers of Sugar Sell include Cortech Developments,, Hermann Hartje, Delv, Unite, Neenah, Quirion, and others.

List of categories

Call Center
Complaint Management
Customer Relationship Management
Customer Service
Customer Success
Lead Generation
Team Collaboration
Real Estate CRM
Self-Service Portal
Social CRM
Field Service
Marketing Automation

List of features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center
Campaign Management
Case Management
Contact Management
Contract Management
Customer Self Service Portal
Customer Service
Customer Support Tracking
Email Marketing
Marketing Automation

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.