SugarCRM Review - why 4 stars?

SugarCRM Review
ITQlick Score: 90/100
ITQlick Rating: (4/5)
Pricing: 4.4/10 - average cost
Category: CRM -> SugarCRM
Ranking:Ranked 17 out of 600 CRM systems
Company: SugarCRM
Pricing: starts at $52 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: SugarCRM pricing, SugarCRM alternatives

Shlomi LaviShlomi Lavi / updated: Jul 21, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is SugarCRM?

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automation, account management, marketing automation, as well as customer relationship management.

SugarCRM software offers a comprehensive CRM solution the includes a 360 customer view, Next generation UX, Flexible integration platform, and Multiple deployment options. Some other features that are distinct to SugarCRM are customizable home pages, shortcut bar, wizard tool for newbies, enhance view, downloadable plugins and more.

The software is founded on an open source platform which gives it the flexibility to be tailored to meet different needs of a company. SugarCRM software is a creation of SugarCRM Company which is based in the US and that was founded in 2004.

What is SugarCRM rating? ()

The rating of SugarCRM is 4 stars out of 5 and the total score is 90 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are SugarCRM's typical customers?

SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs. SugarCRM came up with this CRM edition as a response to the practical needs of a wide range of organizations.

Youll be impressed with the client line of SugarCRM. To name a few, companies of various sclaes such as uShip, VPI, Loomis, Mens Wearhouse, USAFact and Despegar trust this software.

Is SugarCRM the best CRM?

SugarCRM is ranked 17 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

As a premiere CRM app, SugarCRM Enterprises main goal is to allow you to improve and manage your relationship with customers via a single platform that record all customer data and transactions with your company. These information can then be accessed by anyone in your team at any given place: since SugarCRM Enterprise supports mobile, you can access it on handheld devices, and it can even be integrated with social networking apps for a more personal level of interaction. In addition, this solutions open platform makes data available for several departments in your company.

You can enjoy the benefits offered by features such as on-demand cloud hosting, multi-language and multi-currency capability, sales foreseeing, activity reporting, and product catalogs and contracts. It also boasts a high level of security control. Upon subscription to Enterprise, aside from taking advantage of the features, users will be supported by the entire SugarCRM team through phone and email. Updates are automatic. You may also choose to customize options related to customer support by shortening response time and extending technical crew contact hours, or by being assigned to a technical support staff.

What are SugarCRM's pros? (8 Pros)

  • SugarCRM Enterprise is highly customizable, allowing adding required modules for meeting company needs
  • SugarCRM makes CRM simple yet powerful, combining its platform with advanced features
  • SugarCRM Enterprise helps track performance of the sales staff, both individually and as a team, through its dashboards and reports
  • Automation of sales and marketing tasks indicates good return on marketing efforts
  • A CRM implementation that works great in a broad range of business models from real estate to recruitment firms and many others
  • SugarCRM Ultimate offers integration with Microsoft Office, Pinterest, Google Docs and other major applications.
  • User interface and dashboards on SugarCRM can be customized according to specific project requirements.
  • The software offers support for major mobile operating systems such as Android and iOS.

What are SugarCRM's cons? (2 cons)

  • Business intelligence is sometimes lacking
  • Reporting features, including forecasts and pipelines, are unsatisfactory

Who are their main alternatives?

The two main competitors of SugarCRM software include Vendavo CPQ Cloud and amoCRM Vendavo CPQ Cloud is a cloud-hosted Quoting software & proposal management solution that helps to automate the process of sales quote-to-order whereas SugarCRM is a complete customer relationship management software that is offered on the cloud.

Vendavo CPQ cloud is ideal for use in midsize or large companies especially in the manufacturing and distribution while SugarCRM Enterprise is an ideal software for businesses of any size and industry. Whereas Vendavo CPQ cloud is owned by Vendavo Company, SugarCRM software is a creation of SugarCRM Company.

Similar to SugarCRM Enterprise, amoCRM software is a cloud-hosted customer relationship management system designed to serve customers in any business size across multiple industries. The two systems offer an open API platform and therefore can be customized to fit the needs of any business.

Whereas SugarCRM software is offered only in the English language, amoCRM is offered in Spanish, Russian and the English language. amoCRM software is an invention of QSOFT Company but on the other hand, SugarCRM software is a creation of SugarCRM Company.

What is the cost of SugarCRM?

The cost of license starts at $52 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for SugarCRM

What should you ask SugarCRM during a demo session? (65 questions)

Schedule a demo with SugarCRM and access 65 must ask questions for the vendor while watching SugarCRM in action. Visit the vendor's website here.

Is it the right software for you?

Whether small, medium or even a large-market enterprise, SugarCRM software offers a complete customer relationship management solution that serves businesses for any size. The software has been in use by companies in various sectors including Financial Services, Business service, and Manufacturing & Distribution among others.

SugarCRM's list of categories:

Call Center
Complaint Management
Customer Relationship Management
Customer Service
Customer Success
Lead Generation
Team Collaboration
Real Estate CRM
Self-Service Portal
Social CRM
Field Service
Marketing Automation

SugarCRM's list of features:

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center
Campaign Management
Case Management
Contact Management
Contract Management
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Marketing Automation

SugarCRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
SugarCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$52 per user/month
Functionality
61
Compare
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12.50 per user/month
Functionality
19
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Functionality
28
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
36
Review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
97/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Functionality
31
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.