SugarCRM Enterprise Review

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Last updated: Oct 10, 2018

SugarCRM Enterprise Review

73 reviews

Starting from $60 Per month/user

SugarCRM Enteprise is a full-fledged solution that offers comprehensive CRM functionality supported by cutting edge technology. It is one of the editions offered by SugarCRM, supporting core CRM functionality a


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What is SugarCRM Enterprise? Updated: Oct 10, 2018

SugarCRM Enteprise is a full-fledged solution that offers comprehensive CRM functionality supported by cutting edge technology. It is one of the editions offered by SugarCRM, supporting core CRM functionality and additional features such as offline client, enterprise reporting, and customer self-service portal.

SugarCRM Enteprise was developed by SugarCRM in April 2004 and released later that year. It has been selected by high-profile companies such as BLS Telecom, Robin Hood, The Utah Flash, SkyScanner and BancVue.

SugarCRM Enterprise Average Rating -

The average rating of SugarCRM Enterprise is 4 stars. The rating is based on 73 aggregated online reviews.

SugarCRM Enterprise Typical Customers

SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs. SugarCRM came up with this CRM edition as a response to the practical needs of a wide range of organizations.

You’ll be impressed with the client line of SugarCRM. To name a few, companies of various sclaes such as uShip, VPI, Loomis, Men’s Wearhouse, USAFact and Despegar trust this software.

SugarCRM Enterprise Features

As a premiere CRM app, SugarCRM Enterprise’s main goal is to allow you to improve and manage your relationship with customers via a single platform that record all customer data and transactions with your company. These information can then be accessed by anyone in your team at any given place: since SugarCRM Enterprise suuports mobile, you can access it on handheld devices, and it can even be integrated with social networking apps for a more personal level of interaction. In addition, this solution's open platform makes data available for several departments in your company.

You can enjoy the benefits offered by features such as on-demand cloud hosting, multi-language and multi-currency capability, sales foreseeing, activity reporting, and product catalogs and contracts. It also boasts a high level of security control. Upon subscription to Enterprise, aside from taking advantage of the features, users will be supported by the entire SugarCRM team through phone and email. Updates are automatic. You may also choose to customize options related to customer support by shortening response time and extending technical crew contact hours, or by being assigned to a technical support staff.

SugarCRM Enterprise 5 Pros

  • SugarCRM Enterprise is highly customizable, allowing adding required modules for meeting company needs
  • SugarCRM makes CRM simple yet powerful, combining its platform with advanced features
  • SugarCRM Enterprise helps track performance of the sales staff, both individually and as a team, through its dashboards and reports
  • Automation of sales and marketing tasks indicates good return on marketing efforts
  • A CRM implementation that works great in a broad range of business models from real estate to recruitment firms and many others

SugarCRM Enterprise 2 Cons

  • Business intelligence is sometimes lacking
  • Reporting features, including forecasts and pipelines, are unsatisfactory

SugarCRM Enterprise Alternatives

The main competitors for SugarCRM Enterprise are Salesforce and Netsuite CRM.

Nesuite CRM is focused on improving customer engagement. It includes sales force automation that supports sales forecasting & quotes, automated up sell opportunities, as well as advanced sales incentives. Additionally the product can handle marketing automation activities through multiple sources as well as customer service & support. Netsuite CRM also integrates with its own e-commerce platform to handle payments and provides in depth analytic tools to monitor sales & service performance through dashboards and KPIs.

SugarCRM Enterprise on the other hand supports the full customer management lifecycle. It is based on workflows which can be customized, and supports the sales, marketing and service requirements of customers. It integrates to social media platforms and third party applications, as well as supports both WebEx and GoToMeeting for online video conferencing & discussions with customers. The product is also available as both an on premise as well as cloud based solution.

In comparison Saleforce CRM is only cloud based and offers a modular architecture for customers to choose from its Sales, Service & Marketing cloud products as per their requirements. These can also be integrated with its social collaboration platform as well as it performance management module Another good feature is the App Exchange with allows customers to choose added functionality to enhance the CRM solution.

SugarCRM Enterprise has its own App marketplace & social collaboration platform, and includes a development toolkit to customize the product. The product also supports multiple languages & currencies and is accessible via mobile devices as well.

SugarCRM Enterprise Pricing Information

SugarCRM Enterprise subscription is $60 a month.

SugarCRM Enterprise demo

25 questions to ask the vendor on SugarCRM Enterprise demo

SugarCRM Enterprise Categories

Sales Automation
Knowledge Management
Hotel CRM
Marketing Automation
Field Service
Social CRM
Small Business CRM
Self-Service Portal
Real Estate CRM
Project Collaboration
Pharmaceutical CRM
Online CRM


Address: Cupertino, CA, USA
Website:SugarCRM Enterprise
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

SugarCRM Enterprise Features

Campaign Management
Case Management
Contact Management
Contract Management
Customer Self Service Portal
Customer Service
Customer Support Tracking
Email Marketing
Marketing Automation
Remote Access
Sales Automation
Sales Forecasting
Social Media
Collaboration Center

SugarCRM Enterprise Demo:

SugarCRM Enterprise Video:

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SugarCRM Enterprise 8 Alternatives