SugarCRM Review

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Last updated: Jan 07, 2020

SugarCRM Review

ITQlick rating
(4/5)

Starting from $60 per user/month

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automat...

  • Categories (4/40):

    • Call Center
    • Complaint Management
    • CRM
    • Customer Service

Shlomi Lavi / updated: Jan 07, 2020

What is SugarCRM?

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automation, account management, marketing automation, as well as customer relationship management.

SugarCRM software offers a comprehensive CRM solution the includes a 360 customer view, Next generation UX, Flexible integration platform, and Multiple deployment options. Some other features that are distinct to SugarCRM are customizable home pages, shortcut bar, wizard tool for newbies, enhance view, downloadable plugins and more.

The software is founded on an open source platform which gives it the flexibility to be tailored to meet different needs of a company. SugarCRM software is a creation of SugarCRM Company which is based in the US and that was founded in 2004.

Average Rating -

The rating of SugarCRM is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs. SugarCRM came up with this CRM edition as a response to the practical needs of a wide range of organizations.

Youll be impressed with the client line of SugarCRM. To name a few, companies of various sclaes such as uShip, VPI, Loomis, Mens Wearhouse, USAFact and Despegar trust this software.

Features

As a premiere CRM app, SugarCRM Enterprises main goal is to allow you to improve and manage your relationship with customers via a single platform that record all customer data and transactions with your company. These information can then be accessed by anyone in your team at any given place: since SugarCRM Enterprise supports mobile, you can access it on handheld devices, and it can even be integrated with social networking apps for a more personal level of interaction. In addition, this solutions open platform makes data available for several departments in your company.

You can enjoy the benefits offered by features such as on-demand cloud hosting, multi-language and multi-currency capability, sales foreseeing, activity reporting, and product catalogs and contracts. It also boasts a high level of security control. Upon subscription to Enterprise, aside from taking advantage of the features, users will be supported by the entire SugarCRM team through phone and email. Updates are automatic. You may also choose to customize options related to customer support by shortening response time and extending technical crew contact hours, or by being assigned to a technical support staff.

SugarCRM 8 Pros

  • SugarCRM Enterprise is highly customizable, allowing adding required modules for meeting company needs
  • SugarCRM makes CRM simple yet powerful, combining its platform with advanced features
  • SugarCRM Enterprise helps track performance of the sales staff, both individually and as a team, through its dashboards and reports
  • Automation of sales and marketing tasks indicates good return on marketing efforts
  • A CRM implementation that works great in a broad range of business models from real estate to recruitment firms and many others
  • SugarCRM Ultimate offers integration with Microsoft Office, Pinterest, Google Docs and other major applications.
  • User interface and dashboards on SugarCRM can be customized according to specific project requirements.
  • The software offers support for major mobile operating systems such as Android and iOS.

SugarCRM 2 Cons

  • Business intelligence is sometimes lacking
  • Reporting features, including forecasts and pipelines, are unsatisfactory

Competitors & Alternatives

The two main competitors of SugarCRM software include Vendavo CPQ Cloud and amoCRM Vendavo CPQ Cloud is a cloud-hosted Quoting software & proposal management solution that helps to automate the process of sales quote-to-order whereas SugarCRM is a complete customer relationship management software that is offered on the cloud.

Vendavo CPQ cloud is ideal for use in midsize or large companies especially in the manufacturing and distribution while SugarCRM Enterprise is an ideal software for businesses of any size and industry. Whereas Vendavo CPQ cloud is owned by Vendavo Company, SugarCRM software is a creation of SugarCRM Company.

Similar to SugarCRM Enterprise, amoCRM software is a cloud-hosted customer relationship management system designed to serve customers in any business size across multiple industries. The two systems offer an open API platform and therefore can be customized to fit the needs of any business.

Whereas SugarCRM software is offered only in the English language, amoCRM is offered in Spanish, Russian and the English language. amoCRM software is an invention of QSOFT Company but on the other hand, SugarCRM software is a creation of SugarCRM Company.

SugarCRM Pricing Information

The cost of license starting from $60 per user/month. The experts at ITQlick has reviewed SugarCRM pricing and gave the software a total cost of ownership (TCO) rating of 4.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching SugarCRM in action

Is it the right software for you?

Whether small, medium or even a large-market enterprise, SugarCRM software offers a complete customer relationship management solution that serves businesses for any size. The software has been in use by companies in various sectors including Financial Services, Business service, and Manufacturing & Distribution among others.

SugarCRM Categories

Call Center
Complaint Management
CRM
Customer Service
Customer Support
Lead Generation
Project Collaboration
Real Estate CRM
Self-Service Portal
Social CRM
Field Service
Marketing Automation

Specifications

Company:
Address: Cupertino, CA, USA
Website:https://www.sugarcrm.com/
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

SugarCRM Features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center
Campaign Management
Case Management
Contact Management
Contract Management
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Marketing Automation

SugarCRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
SugarCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$60 per user/month
Hosting
Cloud
Functionality score
61
Fit small business
Fit medium business
Fit large business
Software review
NetSuite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$129 per user/month
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Base
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Hosting
On premise and Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
NeonCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
amoCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review