SuiteCRM Review

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Last updated: Aug 19, 2019

SuiteCRM Review

ITQlick rating
(4.3/5)

Small business, Medium business, Large business

SuiteCRM is a cloud-based and an on-premise open-source customer relationship management software solution. This software is enterprise-ready and can also be customized to fit a business of any size as well as ...

  • Categories (4/18):

    • Lead Management
    • Project Management
    • Proposal management
    • Contact management

Shlomi Lavi / updated: Aug 19, 2019

What is SuiteCRM?

SuiteCRM is a cloud-based and an on-premise open-source customer relationship management software solution. This software is enterprise-ready and can also be customized to fit a business of any size as well as requirements. It is scalable to suit any business since it can be tailored to fit the current as well as the future process within a business.

With SuiteCRM, businesses are able to interact with their current customers as well as potential customers and turn them into loyal customers. Users can as well monitor the progress of leads, create sales pipeline models, automate actions, regulate and control pricing strategies, and maintain contract renewals. SuiteCRM is a product of SuiteCRM, a company that was founded in 2006 in the United Kingdom.

SuiteCRM Average Rating -

The rating of SuiteCRM is 4.3 stars. The rating is based on ITQlick expert review

SuiteCRM Typical Customers

SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM.

SuiteCRM Features

SuiteCRM allows users to create models for their business processes. They are also given the power of designing flexible, and automated actions that can run at any time. It is also possible to create their ideal sales pipelines as well as generate templates for providing customer quotes, controlling the strategies for pricing, maintaining renewals of contract and tracking the lead progress. There is a lot of flexibility in this software and there’s also plenty of room for future development.

SuiteCRM Alternatives

The two main competitors of SuiteCRM include SugarCRM and X2CRM. SugarCRM is a cloud-based and on-premise customer relationship management software, whereas SuiteCRM is a cloud-based and an on-premise open-source customer relationship management software solution. SugarCRM is a product of Windows, Linux, Mac, and web-based platforms, while SuiteCRM is supported on Windows, Linux, Android, iOS, Mac, and web-based platforms.

Both SugarCRM and SuiteCRM are designed to fit the small business, mid-size business, and large business. SugarCRM is a product of SugarCRM Inc., a company based in the United States, whereas SuiteCRM is a product of SuiteCRM, a company that is also based in the United States.

X2CRM is an on-premise customer relationship management software, while SuiteCRM is a cloud-based and an on-premise open-source customer relationship management software solution. X2CRM is supported on Windows, Mac, and iOS platforms, whereas SuiteCRM is supported on Windows, Linux, Android, iOS, Mac, and web-based platforms. X2CRM does not offer training, whereas SuiteCRM offers training through documentation, webinars, live-online, and in-person sessions.

SuiteCRM Pricing Information

As stated earlier, SuiteCRM is an open-source and free tool for CRM uses and thus, all of its modules are free.

SuiteCRM demo

25 questions to ask the vendor on SuiteCRM demo

Is SuiteCRM the right software for me?

SuiteCRM is designed to serve small business, midsize business, and large business. The software is an open source product which means it is free and fully customizable to fit in any business. SuiteCRM can be used by organizations and professionals in a variety of industries including accounting, architecture, construction, engineering, financial, healthcare, insurance, legal, real estate, manufacturing, and many more.

SuiteCRM Categories

Lead Management
Project Management
Proposal management
Contact management
Social Media
Marketing Automation
Email Marketing
Campaign Management
Pharmaceutical CRM
Mobile CRM
Insurance CRM
Help Desk

Specifications

Company:
Address: The Steeple, King Street, Stirling, FK8 1DT, Company Registration SC364788
Website:SuiteCRM
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

SuiteCRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
SuiteCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
81/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review