SupportCenter Plus Review - why 3.2 stars?
Compare Pricing
| ITQlick Score: | 59/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6.6/10 - high cost |
| Category: | Customer Service -> SupportCenter Plus review |
| Ranking: | Ranked 36 out of 46 Customer Service systems |
| Company: | ManageEngine |
| Pricing: | starts at $495 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | SupportCenter Plus pricing, SupportCenter Plus alternatives |
Shlomi Lavi / updated: Sep 14, 2019We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is SupportCenter Plus?
SupportCenter Plus is a customer service and help desk solution for businesses of all sizes. It offers such services as ticket management, contact management, service management, and others. The software was designed and launched by Zoho Corp headquartered in Tamil Nadu, India.Who is it best for?
Customers of the software include businesses of all sizes and a variety of types. Major industries where it has found deployment include online education, energy and oil, food and beverages, retail and wholesale, business process outsourcing, and others. Some notable clients of the software include NIIT Smart Serve, Course Source, and Spirinet Technology Services etc.Main features and functionalities
Workflow management capabilities offered by the software include account and contact management, workflow rules management, integration with social networking platforms, knowledge base, and reporting. Ticket management services of the software include email response management, customer interaction management, knowledge base, canned responses, note and task management, and auto notifications.SupportCenter Plus offers billing calculation based on hours spent for every customer. It offers service level agreements according to department, category, contract, and other parameters. Other important services offered by the software include customer portal, computer telephony, remote assistance, user surveys, customizable reporting and dashboards, and performance indicators etc.
What is the actual cost?
The cost of license starts at $495 per user/month. ITQlick pricing score is 6.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for SupportCenter Plus.How it stacks up?
Access a head to head analysis of SupportCenter Plus vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
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Customer Success
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Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.