switchvox Review - why 4.1 stars?

switchvox Review
ITQlick Score: 77/100
ITQlick Rating: (4.1/5)
Pricing: 3.4/10 - low cost
Category: VoIP -> switchvox
Ranking:Ranked 65 out of 164 VoIP systems
Company: Asterisk
Pricing: starts at $90 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: switchvox pricing, switchvox alternatives

Shlomi LaviShlomi Lavi / updated: Feb 22, 2022

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What is switchvox and its features?

Switchvox is both cloud-based and on-premise phone support systems that help the users in unified communications. The system can be beneficial to businesses that have offices in different locations since communication becomes unified while using switchvox. Both the cloud-based systems and the on-premise deployed system, are joined and combined to work together as a single system.

Switchvox comes with mobile support that is suitable for Android phones and IOS devices. The major features in switchvox include instant messaging, call recording and interactive voice response. Digium Asterisk Company is a company that develops and distributes switchvox. The company is based in the United States.


What is switchvox rating?

The rating of switchvox is 4.1 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses switchvox?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, switchvox makes it fairly easy to use. This product is user friendly and intuitive.

Is switchvox cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently switchvox can't be accessed on mobile, you would need to access it from your computer.

Is switchvox the best VoIP system?

switchvox is ranked 65 out of 164 software in their category (VoIP systems).

What are switchvox's pros? (3 Pros)

  • Switchvox is very easy to use for new users
  • Provides users with value for money
  • Switchvox functionality is good and works fast

What are switchvox's cons? (2 cons)

  • Quite expensive compared to most of the available competitors
  • Switchvox is not customizable

Who are their main alternatives?

The two major competitors of switchvox are Nextiva Office and Jive voice. While switchvox is both cloud-based and on-premise, Nextiva is cloud-based only. However, Nextiva is designed for deployment in businesses of all sizes such as small-sized businesses, large enterprises, and medium-sized businesses, unlike switchvox, which only works well in small-sized businesses as well as medium-sized businesses.

Switchvox provides users with call tracking a feature that is not available in Nextiva. According to most of the available online reviews provided by users, switchvox has ratings of 4.08 while Nextiva has ratings of 4.3. Unlike switchvox, which is both cloud-based and on-premise, Jive voice is a cloud-based software only.

Jive voice has been rated 3.5 according to most online reviews, while switchvox has received ratings of 4.08. while switchvox works properly in businesses which are small in size, and medium-sized businesses, Jive voice is developed to be deployed in medium-sized businesses and large enterprises. However, Jive can also support startups since it is scalable. Switchvox can support business growth more than Jive since it is both cloud-based and on-premise.

What is the cost of switchvox?

The cost of license starts at $90 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for switchvox.

What should you ask Asterisk during a demo session? (65 questions)

Schedule a demo with switchvox and access 65 must ask questions for the vendor while watching switchvox in action. Visit the vendor's website here.

Where switchvox is used?

Switchvox works properly in businesses, which are small in size, and medium-sized businesses. Most of the businesses can use Switchvox use regardless of the industry they are in whether it is accounting, manufacturing, and insurance among others.

List of categories

VoIP
Business Phone Systems
Call Recording
Cloud PBX
SIP Clients
UCaaS Providers
VoIP
Call Center
FS Contact Management
Unified communication
Contact management

List of features

Data Import/Export
Basic Reports
Online Customer Support
Blended Call Center
Call Recording
Call Center
Contact Management
VoIP
IVR

switchvox Vs. Alternatives

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ITQlick rating
4.1/5
Score
77/100
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$90 per user/month
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jive com...
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Nextiva ...
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RingCent...
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ShoreTel
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4.9/5
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92/100
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5.4/10
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$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.