SwyxWare Review - why 4 stars?

SwyxWare Review
ITQlick Score: 84/100
ITQlick Rating: (4/5)
Pricing: 2.4/10 - low cost
Category: VoIP -> SwyxWare
Ranking:Ranked 18 out of 165 VoIP systems
Company: Swyx
Pricing: starts at $49 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: SwyxWare pricing, SwyxWare alternatives

Shlomi LaviShlomi Lavi / updated: Feb 11, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is SwyxWare?

SwyxWare is a cloud-based or on-premise IP Telephony and unified communication solution designed for SMEs. The solution is compatible with Mac, Windows, Mobile, and Skype integrations. The solution core features include interactive voice response (IVR) recognition, visual contact management dashboard, and voice & data integration among others.

It offers several capabilities and functionalities to the end users. The users get call recording, call routing scripts, call back and call handling solutions. They give customers the option of having a contact center agent who can call them back rather than waiting on hold.

The solution provides contact center applications including CTI. The user can remotely manage their business activities and operations. The solution support is via phone, email as well as an online knowledge base.

What is SwyxWare rating? ()

The rating of SwyxWare is 4 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are SwyxWare's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is SwyxWare the best VoIP?

SwyxWare is ranked 18 out of 165 software in their category (VoIP systems).

Who are their main alternatives?

The two main competitors of SwyxWare include call-em-all and messageBird. Call-em-all is cloud-based internal communications and telephony solutions just like SwyxWare. SwyxWare is a product of Swyx Solutions which is based in Germany which was founded in 1999 whereas Call-em-all is a product of Call-Em-All which was founded in 2005 and based in the United States.

SwyxWare offers support online and via a 24/7 live rep, but Call-em-all offers support online, during the business hours and via a 24/7 live rep. Call-em-all offers training via documentation, webinars and live-online whereas SwyxWare offers training via documentation.

MessageBird is a cloud-based VoIP and telephony solution same way as SwyxWare. SwyxWare is a product of Swyx Solutions which is based in Dortmund Germany and was founded in 1999 whereas MessageBird is a product of MessageBird which was founded in 2011 in the Netherlands.

Both MessageBird and SwyxWare offers support online and via a 24/7 live rep. SwyxWare offers training via documentation, and on the other hand, MessageBird offers training via documentation, live online and in-person.

What is the cost of SwyxWare?

The cost of license starts at $49 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for SwyxWare

What should you ask Swyx during a demo session? (65 questions)

Schedule a demo with SwyxWare and access 65 must ask questions for the vendor while watching SwyxWare in action. Visit the vendor's website here.

Is it the right software for you?

Swyx is specifically tailored for small to medium-sized companies (SMEs). It caters to Banking and Financial Services, marketing, Consumer Packaged Goods, Government, Healthcare and Pharmaceutical, Manufacturing and Logistics, Energy, municipal administration, Utilities, consultancy services, legal, public sector, media, travel & leisure, industry and production and more.

SwyxWare's list of categories:

Communications
Business Phone Systems
Cloud PBX
IVR
PBX Phone Systems
SIP Clients
VoIP
Call Center
Data integration
Voice Recognition

SwyxWare's list of features:

Call Center
Data integration
Voice & Data Integration
VoIP
IVR

SwyxWare Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
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SwyxWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$49 per month
Functionality
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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$800 per user/year
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RingCentral
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Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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$19.99 per user/month
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jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Functionality
27
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.