SwyxWare Review

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Last updated: Feb 11, 2020

SwyxWare Review

ITQlick rating
(4/5)

Starting from $49 per month

SwyxWare is a cloud-based or on-premise IP Telephony and unified communication solution designed for SMEs. The solution is compatible with Mac, Windows, Mobile, and Skype integrations.

  • Categories (4/10):

    • Communications
    • Business Phone Systems
    • Cloud PBX
    • IVR

Shlomi Lavi / updated: Feb 11, 2020

What is SwyxWare?

SwyxWare is a cloud-based or on-premise IP Telephony and unified communication solution designed for SMEs. The solution is compatible with Mac, Windows, Mobile, and Skype integrations. The solution core features include interactive voice response (IVR) recognition, visual contact management dashboard, and voice & data integration among others.

It offers several capabilities and functionalities to the end users. The users get call recording, call routing scripts, call back and call handling solutions. They give customers the option of having a contact center agent who can call them back rather than waiting on hold.

The solution provides contact center applications including CTI. The user can remotely manage their business activities and operations. The solution support is via phone, email as well as an online knowledge base.

Average Rating -

The rating of SwyxWare is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Competitors & Alternatives

The two main competitors of SwyxWare include call-em-all and messageBird. Call-em-all is cloud-based internal communications and telephony solutions just like SwyxWare. SwyxWare is a product of Swyx Solutions which is based in Germany which was founded in 1999 whereas Call-em-all is a product of Call-Em-All which was founded in 2005 and based in the United States.

SwyxWare offers support online and via a 24/7 live rep, but Call-em-all offers support online, during the business hours and via a 24/7 live rep. Call-em-all offers training via documentation, webinars and live-online whereas SwyxWare offers training via documentation.

MessageBird is a cloud-based VoIP and telephony solution same way as SwyxWare. SwyxWare is a product of Swyx Solutions which is based in Dortmund Germany and was founded in 1999 whereas MessageBird is a product of MessageBird which was founded in 2011 in the Netherlands.

Both MessageBird and SwyxWare offers support online and via a 24/7 live rep. SwyxWare offers training via documentation, and on the other hand, MessageBird offers training via documentation, live online and in-person.

SwyxWare Pricing Information

The cost of license starting from $49 per month. The experts at ITQlick has reviewed SwyxWare pricing and gave the software a total cost of ownership (TCO) rating of 2.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching SwyxWare in action

Is it the right software for you?

Swyx is specifically tailored for small to medium-sized companies (SMEs). It caters to Banking and Financial Services, marketing, Consumer Packaged Goods, Government, Healthcare and Pharmaceutical, Manufacturing and Logistics, Energy, municipal administration, Utilities, consultancy services, legal, public sector, media, travel & leisure, industry and production and more.

SwyxWare Categories

Communications
Business Phone Systems
Cloud PBX
IVR
Private Branch eXchange (PBX) System
SIP Clients
VoIP
Call Center
Data integration
Voice Recognition

Specifications

Company:
Address: Joseph-von-Fraunhofer-Straße 13a, 44227, Dortmund, Germany
Website:https://www.swyx.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

SwyxWare Features

Call Center
Data integration
Voice & Data Integration
VoIP
IVR

SwyxWare Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
SwyxWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$49 per month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$50 per month
Hosting
Cloud
Functionality score
27
Fit small business
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
Cloud
Functionality score
6
Fit small business
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Flowroute
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$1 per user/month
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review