SwyxWare 2019 Review

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Last updated: Mar 27, 2019

SwyxWare Review

ITQlick rating
(4/5)

Small business, Medium business, Large business

SwyxWare is a cloud-based or on-premise IP Telephony and unified communication solution designed for SMEs. The solution is compatible with Mac, Windows, Mobile, and Skype integrations.

  • Categories (4/10):

    • SIP Clients
    • Private Branch eXchange (PBX) System
    • IVR
    • Cloud PBX

What is SwyxWare? Updated: Mar 27, 2019

SwyxWare is a cloud-based or on-premise IP Telephony and unified communication solution designed for SMEs. The solution is compatible with Mac, Windows, Mobile, and Skype integrations. The solution core features include interactive voice response (IVR) recognition, visual contact management dashboard, and voice & data integration among others.

It offers several capabilities and functionalities to the end users. The users get call recording, call routing scripts, call back and call handling solutions. They give customers the option of having a contact center agent who can call them back rather than waiting on hold.

The solution provides contact center applications including CTI. The user can remotely manage their business activities and operations. The solution support is via phone, email as well as an online knowledge base.

SwyxWare Average Rating -

The rating of SwyxWare is 4 stars. The rating is based on ITQlick expert review

SwyxWare Typical Customers

SwyxWare Features

SwyxWare Alternatives

The two main competitors of SwyxWare include call-em-all and messageBird. Call-em-all is cloud-based internal communications and telephony solutions just like SwyxWare. SwyxWare is a product of Swyx Solutions which is based in Germany which was founded in 1999 whereas Call-em-all is a product of Call-Em-All which was founded in 2005 and based in the United States.

SwyxWare offers support online and via a 24/7 live rep, but Call-em-all offers support online, during the business hours and via a 24/7 live rep. Call-em-all offers training via documentation, webinars and live-online whereas SwyxWare offers training via documentation.

MessageBird is a cloud-based VoIP and telephony solution same way as SwyxWare. SwyxWare is a product of Swyx Solutions which is based in Dortmund Germany and was founded in 1999 whereas MessageBird is a product of MessageBird which was founded in 2011 in the Netherlands.

Both MessageBird and SwyxWare offers support online and via a 24/7 live rep. SwyxWare offers training via documentation, and on the other hand, MessageBird offers training via documentation, live online and in-person.

SwyxWare Pricing Information

SwyxWare's pricing is available upon request.

SwyxWare demo

25 questions to ask the vendor on SwyxWare demo

Is SwyxWare the right software for me?

Swyx is specifically tailored for small to medium-sized companies (SMEs). It caters to Banking and Financial Services, marketing, Consumer Packaged Goods, Government, Healthcare and Pharmaceutical, Manufacturing and Logistics, Energy, municipal administration, Utilities, consultancy services, legal, public sector, media, travel & leisure, industry and production and more.

SwyxWare Categories

SIP Clients
Private Branch eXchange (PBX) System
IVR
Cloud PBX
Business Phone Systems
Communications
VoIP
Call Center
Data integration
Voice Recognition

Specifications

Company:
Address: Joseph-von-Fraunhofer-Straße 13a, 44227, Dortmund, Germany
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

SwyxWare Features

Call Center
Data integration
Voice & Data Integration
VoIP
IVR
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SwyxWare Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
SwyxWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
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$20 Per month/user
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15
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
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$30 Per month/user
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7
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ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
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ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
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Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review