Synchrony Review - why 4.5 stars?

Shlomi Lavi / updated: Jun 25, 2022

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What is Synchrony?

Synchrony is a customer relationship management solution for businesses of all sizes. It offers such capabilities as contact management, content management, activity management, and others. The software was designed and launched by Cincom Systems Inc headquartered in Ohio, United States.

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Who is it best for?

The software is a useful solution for businesses of all sizes and a wide range of types. It can be used in such major industries and domains as technology and IT services, media and entertainment, retail and wholesale, financial services, and others. Some notable clients of the software include Milacorn Manufacturing, Syrex Infoservices, The City of Tampa, and others.

Main features and functionalities

The software offers comprehensive contact management capabilities by tracking, defining, and managing the relationships between and within organizations. Customer details such as phone numbers, emails, account numbers etc. are stored at a central location. Existing content and resources including websites and intranets are organized into decision trees and access lists.

Synchrony uses a single interface to handle multi-channel interaction. Agents have the facility of searching, interacting, and responding without having to leave the agent desktop. Other important capabilities include activity management, smart tab into multiple applications, simple data entry, and seamless integration with legacy and third party systems etc.

What is the actual cost?

ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Synchrony. You can also find here pricing information from Synchrony's website.

How it stacks up?

Access a head to head analysis of Synchrony vs alternative software solutions.

Frequently Asked Questions (FAQs)