Synchroteam Review - why 4.5 stars?

Shlomi Lavi / updated: Mar 24, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Synchroteam?

Synchroteam is a cloud-based field service management solution designed to help the user manage the mobile workforce. Some of its core features include job management, field tracking, and schedule & dispatch and more.

Schedule & dispatch enables the user dispatch workers quickly by a drag and drop feature that helps allocate jobs based on availability, location, and skills. Job management helps the user searching for jobs efficiently and quickly. Maps & GPS tracking helps the user view the location of the workers office, customers and routes.

Time tracking feature lets the user track regular as well as overtime hours that are spent by the team on break or on the road. Field service CRM lets the user get a comprehensive customer database.

The solution caters to the service industries including construction, electrical & HVAC and cleaning services and others. It features scheduling, dispatch and works order management capabilities.

---

---

Who is it best for?

Synchroteam offers its incredible features-including Scheduling and Tracking; among others to businesses. It is best for medium and large businesses. Although it is useful to small businesses too, but if the company has few employees (around 10 or lesser), Synchroteam wouldn’t be a wise choice to invest in. The paid plans are suitable only for medium and large businesses. Synchroteam can be useful in pharmaceutical companies where organizations have a need to track and trace medical equipments. It can even be useful in the transportation industry where scheduling of mobile workforce is necessary.

Main features and functionalities

Field service management is a time-consuming job. Synchroteam tries to ease the process. It informs the manager about workers and customers in real-time. All the information gets displayed on a map so tracking the workers becomes simplified. Just one click and you can have all the data that you need. It allows the manager to know the location and availability of worker so dropping a job to the respective worker becomes simple.

HR managers can now track the workers via Smartphone. Quality delivery of service, allotting job details to workers directly to their mobile phones and also maps, traffic updates and details of equipments they would need can all be done with Synchroteam in your pocket. Synchroteam integrates with other business apps like Salesforce, Mailchimp, and Freshbooks; among others which allow you a seamless transfer of customer and worker information. If you are looking for providing high quality service to your customers on real-time basis, Synchroteam can be your ideal choice.

What is the actual cost?

The cost of license starts at $24 per user/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Synchroteam. You can also find here pricing information from Synchroteam's website.

Pros

• Seamless exporting and importing of data makes managing tasks easier
• No hosting, setup or upgrade fees
• Cancelling paid plan is easy bringing you a much needed flexibility
• API access makes it more efficient
• Multiple language support and a clean user interface is a huge plus

Cons

• Monetarily costly for start-ups
• Overall features are good but could have been more efficient
• Custom reports may seem confusing at first
• Features like Asset Management and Maintenance Management missing which is available in competitors like LOC8.COM

How it stacks up?

Access a head to head analysis of Synchroteam vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Synchroteam right for you or your business?

Synchroteam is ideal for businesses of all sizes including the small, midsize and large enterprises. It caters to businesses across multiple industries including energy, maintenance, medical, telecoms, security, and HVAC.