Synchroteam Review

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Last updated: Aug 14, 2019

Synchroteam Review

ITQlick rating
(4.5/5)

Starting from $22 per user/month

Synchroteam is a cloud-based field service management solution designed to help the user manage the mobile workforce. Some of its core features include job management, field tracking, and schedule & dispatch an...

  • Categories (4/17):

    • Billing & Invoicing
    • Digital Signature
    • Field Service
    • Field Service - HVAC

Shlomi Lavi / updated: Aug 14, 2019

What is Synchroteam?

Synchroteam is a cloud-based field service management solution designed to help the user manage the mobile workforce. Some of its core features include job management, field tracking, and schedule & dispatch and more.

Schedule & dispatch enables the user dispatch workers quickly by a drag and drop feature that helps allocate jobs based on availability, location, and skills. Job management helps the user searching for jobs efficiently and quickly. Maps & GPS tracking helps the user view the location of the workers office, customers and routes.

Time tracking feature lets the user track regular as well as overtime hours that are spent by the team on break or on the road. Field service CRM lets the user get a comprehensive customer database.

The solution caters to the service industries including construction, electrical & HVAC and cleaning services and others. It features scheduling, dispatch and works order management capabilities.

Average Rating -

The rating of Synchroteam is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Synchroteam offers its incredible features-including Scheduling and Tracking; among others to businesses. It is best for medium and large businesses. Although it is useful to small businesses too, but if the company has few employees (around 10 or lesser), Synchroteam wouldn’t be a wise choice to invest in. The paid plans are suitable only for medium and large businesses. Synchroteam can be useful in pharmaceutical companies where organizations have a need to track and trace medical equipments. It can even be useful in the transportation industry where scheduling of mobile workforce is necessary.

Features

Field service management is a time-consuming job. Synchroteam tries to ease the process. It informs the manager about workers and customers in real-time. All the information gets displayed on a map so tracking the workers becomes simplified. Just one click and you can have all the data that you need. It allows the manager to know the location and availability of worker so dropping a job to the respective worker becomes simple.

HR managers can now track the workers via Smartphone. Quality delivery of service, allotting job details to workers directly to their mobile phones and also maps, traffic updates and details of equipments they would need can all be done with Synchroteam in your pocket. Synchroteam integrates with other business apps like Salesforce, Mailchimp, and Freshbooks; among others which allow you a seamless transfer of customer and worker information. If you are looking for providing high quality service to your customers on real-time basis, Synchroteam can be your ideal choice.

Synchroteam 5 Pros

  • Seamless exporting and importing of data makes managing tasks easier
  • No hosting, setup or upgrade fees
  • Cancelling paid plan is easy bringing you a much needed flexibility
  • API access makes it more efficient
  • Multiple language support and a clean user interface is a huge plus

Synchroteam 2 Cons

  • Monetarily costly for start-ups
  • Overall features are good but could have been more efficient

Competitors & Alternatives

The two main competitors of Synchroteam include mHelpDesk and FieldEdge. mHelpDesk is a cloud-based field service management solution just like Synchroteam. Synchroteam is a product of Synchroteam which was founded in 2000 and based in the United States whereas mHelpDesk which was founded in 2009 and based in the United States.

Both Synchroteam and MHelpDesk offers support online and during business hours. Synchroteam offers training via documentation, webinars, live online and in-person but mHelpDesk offers training via documentation, webinars and live online.

MHelpDesk caters to the growing and established small and medium businesses whereas Synchroteam caters to businesses of all sizes. Both FieldEdge and Synchroteam are cloud-based field-service management solution.

Synchroteam is a product of Synchroteam which was founded in 2000 and based in the United States while FieldEdge is a product of FieldEdge which was founded in 1979 and based in the United States.

Both Synchrotam and FieldEdge offers support online and during business hours. Synchroteam offers training via documentation, webinars, live online and in-person just like FieldEdge.

Synchroteam Pricing Information

The cost of license starting from $22 per user/month. The experts at ITQlick has reviewed Synchroteam pricing and gave the software a total cost of ownership (TCO) rating of 4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Synchroteam in action

Is it the right software for you?

Synchroteam is ideal for businesses of all sizes including the small, midsize and large enterprises. It caters to businesses across multiple industries including energy, maintenance, medical, telecoms, security, and HVAC.

Synchroteam Categories

Billing & Invoicing
Digital Signature
Field Service
Field Service - HVAC
Field Service - Work Order
HVAC GPS Tracking
Maid Service
Pest Control
Workforce Management
Inventory Management
Field ticketing
Work Order Management

Specifications

Company:
Address: USA
Website:https://www.synchroteam.com/
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Synchroteam Features

Billing & Invoicing
Time Tracking
Scheduling
Custom User Interface
Customizable Fields
Customizable Functionality
Customizable Reports
Maintenance Management
Mobile Access
Work Order Management

Synchroteam Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Synchroteam
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
75/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$22 per user/month
Hosting
On premise and Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
MINDBODY
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$125 per month
Hosting
On premise and Cloud
Functionality score
11
Fit small business
Fit medium business
Fit large business
Software review
SERVICE
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$795 per license
Hosting
On premise
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Full
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
HotSchedules
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$49 per month
Hosting
On premise and Cloud
Functionality score
26
Fit small business
Fit medium business
Fit large business
Software review