SysAid Review - why 4.3 stars?

Shlomi Lavi / updated: Feb 04, 2022

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What is SysAid?

SysAid software is a cloud-hosted service desk, help desk and IT Service Management solution that targets businesses of any size, whether small or large. The software solution integrates all the vital IT tools into a single product to enhance efficiency and productivity. Some of the key features of SysAid software include IT Asset Management, Help desk, patch management, desk automation, network monitoring, as well as reporting & performance analysis, and more.

SysAid software is a product by SysAid Technologies, a company founded in 2002 in Israel and which can also be deployed through an on-premise option. In terms of customer support, the software offers support through Online, Business Hours, and 24/7 (Live Rep).

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Who is it best for?

SysAid was originally intended for IT practitioners. However, the company made sure it could also be used by other professionals from various industries, including government agencies and financial institutions. This software is now used by thousands of organizations from around the world. The industry ranges from retail, F&B, healthcare, education, manufacturing and even aviation. This is how vast the client scope is, which shows how helpful the program is for organizations. Whether you are a startup or an established corporation, SysAid provides efficient solutions for you.

Main features and functionalities

SysAid aims to provide the best IT management solutions for businesses in various industries through its list of features. One of the software’s innovative features is IT Benchmark. This is responsible for translating raw information or data of various IT activities into useful information. This allows administrators to assess their present IT data in comparison to the previous statistics, including comparing individual statistics with other IT areas around the world.

Using one platform, you can already have everything you need to manage crucial IT works. You can also have complete control of your assets, meaning your hardware, software and mobile device. Several tools are used to save time on managing projects that also help open communication lines. Lastly, since automation is done, detailed and accurate reports can be viewed to evaluate performance.

What is the actual cost?

The cost of license starts at $1,211 per year. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for SysAid.

Pros

• SysAid is available in two deployment options, web-based which requires no installation, and in-house with no technical overhead
• SysAid offers multiple helpdesk solutions on top of topnotch IT activity tools that make it standout with the rest of the helpdesk software
• The software is highly intuitive and the interface is easy to use such that no training is needed upon first set-up
• As a helpdesk program, it also has highly customizable interface that makes sorting easier and more convenient
• A high level of security is utilized by the company to guarantee safe transactions because of a reliable encryption capability

Cons

• The software is difficult to use in terms of locking records that tickets cannot be updated when someone else has modified it
• SysAid lacks the agent to track software or hardware, which is what users often look for helpdesk software
• At first, SysAid may be difficult to configure and may require some IT skills
• The reporting needs improvement in terms of presentation and detailing
• It may be difficult to compare their rates with others because you still need to request a quote from the company to view it

How it stacks up?

Access a head to head analysis of SysAid vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is SysAid right for you or your business?

SysAid software offers service desk, help desk, and IT Service Management solutions that targets businesses of any size, whether small or large. This platform is ideal for organizations across virtually all industries including education, communication, education, manufacturing, real estate and financial among others. companies in markets like Asia, Germany, Australia, China, Europe, Brazil, Canada, India, Japan, and more, can benefit from SysAid software.