SysAid Review - why 4.3 stars?

SysAid Review
ITQlick Score: 79/100
ITQlick Rating: (4.3/5)
Pricing: 6/10 - average cost
Category: Help Desk -> SysAid
Ranking:Ranked 63 out of 207 Help Desk systems
Company: SysAid Technologies Ltd.
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: SysAid pricing, SysAid alternatives

Shlomi LaviShlomi Lavi / updated: Sep 30, 2020

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What is SysAid?

SysAid software is a cloud-hosted service desk, help desk and IT Service Management solution that targets businesses of any size, whether small or large. The software solution integrates all the vital IT tools into a single product to enhance efficiency and productivity. Some of the key features of SysAid software include IT Asset Management, Help desk, patch management, desk automation, network monitoring, as well as reporting & performance analysis, and more.

SysAid software is a product by SysAid Technologies, a company founded in 2002 in Israel and which can also be deployed through an on-premise option. In terms of customer support, the software offers support through Online, Business Hours, and 24/7 (Live Rep).

What is SysAid rating? ()

The rating of SysAid is 4.3 stars out of 5 and the total score is 79 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are SysAid's typical customers?

SysAid was originally intended for IT practitioners. However, the company made sure it could also be used by other professionals from various industries, including government agencies and financial institutions. This software is now used by thousands of organizations from around the world. The industry ranges from retail, F&B, healthcare, education, manufacturing and even aviation. This is how vast the client scope is, which shows how helpful the program is for organizations. Whether you are a startup or an established corporation, SysAid provides efficient solutions for you.

Is SysAid the best Help Desk?

SysAid is ranked 63 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

SysAid aims to provide the best IT management solutions for businesses in various industries through its list of features. One of the software’s innovative features is IT Benchmark. This is responsible for translating raw information or data of various IT activities into useful information. This allows administrators to assess their present IT data in comparison to the previous statistics, including comparing individual statistics with other IT areas around the world.

Using one platform, you can already have everything you need to manage crucial IT works. You can also have complete control of your assets, meaning your hardware, software and mobile device. Several tools are used to save time on managing projects that also help open communication lines. Lastly, since automation is done, detailed and accurate reports can be viewed to evaluate performance.

What are SysAid's pros? (5 Pros)

  • SysAid is available in two deployment options, web-based which requires no installation, and in-house with no technical overhead
  • SysAid offers multiple helpdesk solutions on top of topnotch IT activity tools that make it standout with the rest of the helpdesk software
  • The software is highly intuitive and the interface is easy to use such that no training is needed upon first set-up
  • As a helpdesk program, it also has highly customizable interface that makes sorting easier and more convenient
  • A high level of security is utilized by the company to guarantee safe transactions because of a reliable encryption capability

What are SysAid's cons? (2 cons)

  • The software is difficult to use in terms of locking records that tickets cannot be updated when someone else has modified it
  • SysAid lacks the agent to track software or hardware, which is what users often look for helpdesk software

Who are their main alternatives?

The two main competitors of SysAid software include Cloud Management Suite and ANSA Patch Manager. Cloud Management Suite is a low-cost, cloud-hosted patch management software designed for small businesses, midsize and large enterprises while SysAid software is a low-cost, cloud-hosted service desk, help desk, and IT Service Management solution that also targets businesses of any size.

Both SysAid and Cloud Management Suite platforms can be deployed either through the cloud or on-premise solutions. While Cloud Management Suite supports Windows, Web-based, Linux, and Mac devices, SysAid software, on the other hand, can run on Windows, Linux, Web-based, Android, iPhone/iPad, and Mac.

ANSA Patch Manager software is a low-cost, on-premise patch & security management system that targets business of all scopes but in comparison, SysAid software is a low-cost, cloud-hosted service desk, help desk, and IT Service Management solution that also targets businesses of any size.

While ANSA Patch Manager is only offered through the on-premise platform, SysAid software, on the other hand, can be delivered through cloud-based and on-premise solutions. ANSA Patch Manager software is a software product by Autonomic Software but SysAid software is a product by SysAid Technologies.

What is the cost of SysAid?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for SysAid

What should you ask SysAid Technologies Ltd. during a demo session? (65 questions)

Schedule a demo with SysAid and access 65 must ask questions for the vendor while watching SysAid in action. Visit the vendor's website here.

Is it the right software for you?

SysAid software offers service desk, help desk, and IT Service Management solutions that targets businesses of any size, whether small or large. This platform is ideal for organizations across virtually all industries including education, communication, education, manufacturing, real estate and financial among others. companies in markets like Asia, Germany, Australia, China, Europe, Brazil, Canada, India, Japan, and more, can benefit from SysAid software.

SysAid's list of categories:

Database Management
Issue Management
Contract Management
Knowledge Management
IT Management
Ticket Management
Survey Software
Small Business CRM
Self-Service Portal
Online CRM
Help Desk

SysAid's list of features:

Asset Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Mobile Integration
Remote Control Access
Self Service Portal

SysAid Vs. Alternatives

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$15 per user/month
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$25 per month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.