SysAid Review

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Last updated: Jul 02, 2020

SysAid Review

ITQlick rating
(4.3/5)

Small business, Medium business, Large business

SysAid software is a cloud-hosted service desk, help desk and IT Service Management solution that targets businesses of any size, whether small or large. The software solution integrates all the vital IT tools...

  • Categories (4/13):

    • Database Management
    • Issue Management
    • Contract Management
    • Knowledge Management

Shlomi Lavi / updated: Jul 02, 2020

What is SysAid?

SysAid software is a cloud-hosted service desk, help desk and IT Service Management solution that targets businesses of any size, whether small or large. The software solution integrates all the vital IT tools into a single product to enhance efficiency and productivity. Some of the key features of SysAid software include IT Asset Management, Help desk, patch management, desk automation, network monitoring, as well as reporting & performance analysis, and more.

SysAid software is a product by SysAid Technologies, a company founded in 2002 in Israel and which can also be deployed through an on-premise option. In terms of customer support, the software offers support through Online, Business Hours, and 24/7 (Live Rep).

Average Rating -

The rating of SysAid is 4.3 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

SysAid was originally intended for IT practitioners. However, the company made sure it could also be used by other professionals from various industries, including government agencies and financial institutions. This software is now used by thousands of organizations from around the world. The industry ranges from retail, F&B, healthcare, education, manufacturing and even aviation. This is how vast the client scope is, which shows how helpful the program is for organizations. Whether you are a startup or an established corporation, SysAid provides efficient solutions for you.

Features

SysAid aims to provide the best IT management solutions for businesses in various industries through its list of features. One of the software’s innovative features is IT Benchmark. This is responsible for translating raw information or data of various IT activities into useful information. This allows administrators to assess their present IT data in comparison to the previous statistics, including comparing individual statistics with other IT areas around the world.

Using one platform, you can already have everything you need to manage crucial IT works. You can also have complete control of your assets, meaning your hardware, software and mobile device. Several tools are used to save time on managing projects that also help open communication lines. Lastly, since automation is done, detailed and accurate reports can be viewed to evaluate performance.

SysAid 5 Pros

  • SysAid is available in two deployment options, web-based which requires no installation, and in-house with no technical overhead
  • SysAid offers multiple helpdesk solutions on top of topnotch IT activity tools that make it standout with the rest of the helpdesk software
  • The software is highly intuitive and the interface is easy to use such that no training is needed upon first set-up
  • As a helpdesk program, it also has highly customizable interface that makes sorting easier and more convenient
  • A high level of security is utilized by the company to guarantee safe transactions because of a reliable encryption capability

SysAid 2 Cons

  • The software is difficult to use in terms of locking records that tickets cannot be updated when someone else has modified it
  • SysAid lacks the agent to track software or hardware, which is what users often look for helpdesk software

Competitors & Alternatives

The two main competitors of SysAid software include Cloud Management Suite and ANSA Patch Manager. Cloud Management Suite is a low-cost, cloud-hosted patch management software designed for small businesses, midsize and large enterprises while SysAid software is a low-cost, cloud-hosted service desk, help desk, and IT Service Management solution that also targets businesses of any size.

Both SysAid and Cloud Management Suite platforms can be deployed either through the cloud or on-premise solutions. While Cloud Management Suite supports Windows, Web-based, Linux, and Mac devices, SysAid software, on the other hand, can run on Windows, Linux, Web-based, Android, iPhone/iPad, and Mac.

ANSA Patch Manager software is a low-cost, on-premise patch & security management system that targets business of all scopes but in comparison, SysAid software is a low-cost, cloud-hosted service desk, help desk, and IT Service Management solution that also targets businesses of any size.

While ANSA Patch Manager is only offered through the on-premise platform, SysAid software, on the other hand, can be delivered through cloud-based and on-premise solutions. ANSA Patch Manager software is a software product by Autonomic Software but SysAid software is a product by SysAid Technologies.

SysAid Pricing Information

The experts at ITQlick has reviewed SysAid pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching SysAid in action

Is it the right software for you?

SysAid software offers service desk, help desk, and IT Service Management solutions that targets businesses of any size, whether small or large. This platform is ideal for organizations across virtually all industries including education, communication, education, manufacturing, real estate and financial among others. companies in markets like Asia, Germany, Australia, China, Europe, Brazil, Canada, India, Japan, and more, can benefit from SysAid software.

SysAid Categories

Database Management
Issue Management
Contract Management
Knowledge Management
ITIL
IT Management
Ticket Management
Survey Software
Small Business CRM
Self-Service Portal
Online CRM
Help Desk

Specifications

Company:
Address: , ,
Website:https://www.sysaid.com/
Customers: Small business, Medium business, Large business
Business Area: Information technology
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

SysAid Features

Asset Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Mobile Integration
Remote Control Access
Reporting
Scheduling
Self Service Portal

SysAid Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
SysAid
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
22
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review