SysAid 2019 Review

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Last updated: Apr 25, 2019

SysAid Review

ITQlick rating
(4/5)

Medium business, Large business

SysAid software is a cloud-hosted service desk, help desk and IT Service Management solution that targets businesses of any size, whether small or large. The software solution integrates all the vital IT tools...

  • Categories (4/16):

    • Small Business CRM
    • Self-Service Portal
    • Online CRM
    • Help Desk

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What is SysAid? Updated: Apr 25, 2019

SysAid software is a cloud-hosted service desk, help desk and IT Service Management solution that targets businesses of any size, whether small or large. The software solution integrates all the vital IT tools into a single product to enhance efficiency and productivity. Some of the key features of SysAid software include IT Asset Management, Help desk, patch management, desk automation, network monitoring, as well as reporting & performance analysis, and more.

SysAid software is a product by SysAid Technologies, a company founded in 2002 in Israel and which can also be deployed through an on-premise option. In terms of customer support, the software offers support through Online, Business Hours, and 24/7 (Live Rep).

SysAid Average Rating -

The rating of SysAid is 4 stars. The rating is based on ITQlick expert review

SysAid Typical Customers

SysAid was originally intended for IT practitioners. However, the company made sure it could also be used by other professionals from various industries, including government agencies and financial institutions. This software is now used by thousands of organizations from around the world. The industry ranges from retail, F&B, healthcare, education, manufacturing and even aviation. This is how vast the client scope is, which shows how helpful the program is for organizations. Whether you are a startup or an established corporation, SysAid provides efficient solutions for you.

SysAid Features

SysAid aims to provide the best IT management solutions for businesses in various industries through its list of features. One of the software’s innovative features is IT Benchmark. This is responsible for translating raw information or data of various IT activities into useful information. This allows administrators to assess their present IT data in comparison to the previous statistics, including comparing individual statistics with other IT areas around the world.

Using one platform, you can already have everything you need to manage crucial IT works. You can also have complete control of your assets, meaning your hardware, software and mobile device. Several tools are used to save time on managing projects that also help open communication lines. Lastly, since automation is done, detailed and accurate reports can be viewed to evaluate performance.

SysAid 5 Pros

  • SysAid is available in two deployment options, web-based which requires no installation, and in-house with no technical overhead
  • SysAid offers multiple helpdesk solutions on top of topnotch IT activity tools that make it standout with the rest of the helpdesk software
  • The software is highly intuitive and the interface is easy to use such that no training is needed upon first set-up
  • As a helpdesk program, it also has highly customizable interface that makes sorting easier and more convenient
  • A high level of security is utilized by the company to guarantee safe transactions because of a reliable encryption capability

SysAid 2 Cons

  • The software is difficult to use in terms of locking records that tickets cannot be updated when someone else has modified it
  • SysAid lacks the agent to track software or hardware, which is what users often look for helpdesk software

SysAid Alternatives

The two main competitors of SysAid software include Cloud Management Suite and ANSA Patch Manager. Cloud Management Suite is a low-cost, cloud-hosted patch management software designed for small businesses, midsize and large enterprises while SysAid software is a low-cost, cloud-hosted service desk, help desk, and IT Service Management solution that also targets businesses of any size.

Both SysAid and Cloud Management Suite platforms can be deployed either through the cloud or on-premise solutions. While Cloud Management Suite supports Windows, Web-based, Linux, and Mac devices, SysAid software, on the other hand, can run on Windows, Linux, Web-based, Android, iPhone/iPad, and Mac.

ANSA Patch Manager software is a low-cost, on-premise patch & security management system that targets business of all scopes but in comparison, SysAid software is a low-cost, cloud-hosted service desk, help desk, and IT Service Management solution that also targets businesses of any size.

While ANSA Patch Manager is only offered through the on-premise platform, SysAid software, on the other hand, can be delivered through cloud-based and on-premise solutions. ANSA Patch Manager software is a software product by Autonomic Software but SysAid software is a product by SysAid Technologies.

SysAid Pricing Information

To avail of SysAid, users can choose from three different plans, namely the Basic, Full and Enterprise. These three differ from features and prices to suit the need of various users. Free trial is offered for 30 days.

SysAid demo

25 questions to ask the vendor on SysAid demo

Is SysAid the right software for me?

SysAid software offers service desk, help desk, and IT Service Management solutions that targets businesses of any size, whether small or large. This platform is ideal for organizations across virtually all industries including education, communication, education, manufacturing, real estate and financial among others. companies in markets like Asia, Germany, Australia, China, Europe, Brazil, Canada, India, Japan, and more, can benefit from SysAid software.

SysAid Categories

Small Business CRM
Self-Service Portal
Online CRM
Help Desk
Feedback Management
Customer Engagement
Complaint Management
Survey Software
Ticket Management
IT Management
ITIL
Chat

Specifications

Company:
Address: , ,
Website:SysAid
Customers: Medium business, Large business
Business Area: Information technology
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

SysAid Features

Asset Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Mobile Integration
Remote Control Access
Reporting
Scheduling
Self Service Portal
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
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