Talkdesk Review

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Last updated: Aug 11, 2020

Talkdesk Review

ITQlick rating
(3.7/5)

Starting from $29 per user/month

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...

  • Categories (4/9):

    • Communications
    • Call Recording
    • Computer Telephony Integration (CTI)
    • IVR

Shlomi Lavi / updated: Aug 11, 2020

What is Talkdesk Used For?

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voice response (IVR), automatic call distribution (ACD), as well as skills-based routing to route callers to an agent who tackles their needs based on available tailored data.

Talkdesk software is a product of Talkdesk Company established in 2011 in the US. The key features of Talkdesk software include Blended Call Center, Call Logging, Call recording, Call Scripting, Escalation Management, and Inbound Call Center among others.

Talkdesk enables the agent to customize the conversation as it displays the image of the caller, their names, purchase history, contact info in real time on the agent’s browser. The software platform can integrate with multiple programs such as Salesforce, Desk.com, InfusionSoft, Shopify and Zendesk.

Average Rating -

The rating of Talkdesk is 3.7 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business.

Competitors & Alternatives

The two main competitors of Talkdesk software include Nice Chat and Mikogo software. Nice Chat software is a cloud-based ECommerce oriented online chat platform with multiple chat features like visitor tracking, team management, analytics, and more while Talkdesk software is a cloud-hosted enterprise call center solution modeled to enhance customer satisfaction in organizations.

Talkdesk software is a product of Talkdesk Company in the US whereas Nice Chat software is a product of World Tech Company in Estonia. Talkdesk integrates with programs such as Salesforce, Desk.com, InfusionSoft, Shopify and Zendesk but in contrast, Nice Chat integrates with Slake, Wordpress, Prestashop and more.

Mikogo software is a cloud-based free screen collaboration platform modeled to streamline online meetings and web conferencing while Talkdesk software is a cloud-hosted enterprise call center solution modeled to enhance customer satisfaction.

Talkdesk supports Windows, Mac, and Web-based devices whereas Mikogo supports Windows, Android, iPhone/iPad, Mac, and Web-based platforms. Mikogo works well with medium and small businesses while Talkdesk serves small medium and large firms.

Talkdesk Pricing Information

The cost of license starting from $29 per user/month. The experts at ITQlick has reviewed Talkdesk pricing and gave the software a total cost of ownership (TCO) rating of 4.2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Talkdesk in action

Is it the right software for you?

Talkdesk software provides enterprise call center solutions for small and medium businesses, as well as large enterprises. The solution is best-suited for Healthcare, E-Commerce, and BPOs sectors. Talkdesk serves multiple markets such as Asia, Australia, Brazil, Middle-East and Africa, and Canada among others. It is available in various languages including French, Portuguese, Russian, German, Italian, Spanish and English.

Talkdesk Categories

Communications
Call Recording
Computer Telephony Integration (CTI)
IVR
Telephony
VoIP
Call Center
Customer Service
Help Desk

Specifications

Company:
Address: San Francisco, CA, United States
Website:https://www.talkdesk.com/
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Talkdesk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Talkdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$29 per user/month
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
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CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review