Talkdesk Review - why 3.7 stars?
Compare PricingITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 4.2/10 - average cost |
Category: | Call Center -> Talkdesk review |
Ranking: | Ranked 7 out of 240 Call Center systems |
Company: | Talkdesk |
Pricing: | starts at $75 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Talkdesk pricing, Talkdesk alternatives |
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Table of Contents
What is Talkdesk?
Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voice response (IVR), automatic call distribution (ACD), as well as skills-based routing to route callers to an agent who tackles their needs based on available tailored data.Talkdesk software is a product of Talkdesk Company established in 2011 in the US. The key features of Talkdesk software include Blended Call Center, Call Logging, Call recording, Call Scripting, Escalation Management, and Inbound Call Center among others.
Talkdesk enables the agent to customize the conversation as it displays the image of the caller, their names, purchase history, contact info in real time on the agent browser. The software platform can integrate with multiple programs such as Salesforce, Desk.com, InfusionSoft, Shopify and Zendesk.
Who is it best for?
The typical customers include the following business size: SMBs.What is the actual cost?
Talkdesk offers four license pricing options; CX Cloud Essentials, CX Cloud Elevate, CX Cloud Elite, and CX Cloud Clouds.- CX Cloud Essentials starts at $75 per user per month.
- CX Cloud Elevate starts at $95 per user per month.
- CX Cloud Elite starts at $125 per user per month.
ITQlick pricing score is 4.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Talkdesk. You can also find here pricing information from Talkdesk's website.
Pros
- Talkdesk is simple and easy to use
- It offers optimal reporting features
- The software offers optimal customer service, integrated with Salesforce
Cons
- Users are unable to place on hold and transfer unless the call is first muted
How it stacks up?
Access a head to head analysis of Talkdesk vs alternative software solutions.Frequently Asked Questions (FAQs)
Is Talkdesk right for you or your business?
Talkdesk is a good choice for call agents looking for a contact center solution that helps organizations all over the world develop deeper client interactions. Talkdesk provides agents with a 360-degree picture of a client and is trusted by Box, Shopify, and hundreds of other top customer-centric firms.List of categories
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.