Talkdesk Review

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Last updated: Oct 29, 2019

Talkdesk Review

ITQlick rating
(3.7/5)

Starting from $29 Per month/user

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...

  • Categories (4/9):

    • Call Center
    • VoIP
    • Telephony
    • IVR

Shlomi Lavi / updated: Oct 29, 2019

What is Talkdesk?

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voice response (IVR), automatic call distribution (ACD), as well as skills-based routing to route callers to an agent who tackles their needs based on available tailored data.

Talkdesk software is a product of Talkdesk Company established in 2011 in the US. The key features of Talkdesk software include Blended Call Center, Call Logging, Call recording, Call Scripting, Escalation Management, and Inbound Call Center among others.

Talkdesk enables the agent to customize the conversation as it displays the image of the caller, their names, purchase history, contact info in real time on the agent’s browser. The software platform can integrate with multiple programs such as Salesforce, Desk.com, InfusionSoft, Shopify and Zendesk.

Talkdesk Average Rating -

The rating of Talkdesk is 3.7 stars. The rating is based on ITQlick expert review

Talkdesk Typical Customers

Talkdesk Features

Talkdesk Alternatives

The two main competitors of Talkdesk software include Nice Chat and Mikogo software. Nice Chat software is a cloud-based ECommerce oriented online chat platform with multiple chat features like visitor tracking, team management, analytics, and more while Talkdesk software is a cloud-hosted enterprise call center solution modeled to enhance customer satisfaction in organizations.

Talkdesk software is a product of Talkdesk Company in the US whereas Nice Chat software is a product of World Tech Company in Estonia. Talkdesk integrates with programs such as Salesforce, Desk.com, InfusionSoft, Shopify and Zendesk but in contrast, Nice Chat integrates with Slake, Wordpress, Prestashop and more.

Mikogo software is a cloud-based free screen collaboration platform modeled to streamline online meetings and web conferencing while Talkdesk software is a cloud-hosted enterprise call center solution modeled to enhance customer satisfaction.

Talkdesk supports Windows, Mac, and Web-based devices whereas Mikogo supports Windows, Android, iPhone/iPad, Mac, and Web-based platforms. Mikogo works well with medium and small businesses while Talkdesk serves small medium and large firms.

Talkdesk Pricing Information

Talkdesk's pricing is available upon request.

Talkdesk demo

25 questions to ask the vendor on Talkdesk demo

Is Talkdesk the right software for me?

Talkdesk software provides enterprise call center solutions for small and medium businesses, as well as large enterprises. The solution is best-suited for Healthcare, E-Commerce, and BPOs sectors. Talkdesk serves multiple markets such as Asia, Australia, Brazil, Middle-East and Africa, and Canada among others. It is available in various languages including French, Portuguese, Russian, German, Italian, Spanish and English.

Talkdesk Categories

Call Center
VoIP
Telephony
IVR
Computer Telephony Integration (CTI)
Call Recording
Communications
Customer Service
Help Desk

Specifications

Company:
Address: San Francisco, CA, United States
Website:Talkdesk
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Talkdesk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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Talkdesk
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