Talkdesk Review - why 3.7 stars?

Talkdesk Review
ITQlick Score: 88/100
ITQlick Rating: (3.7/5)
Pricing: 4.2/10 - average cost
Category: Call Center -> Talkdesk
Ranking:Ranked 8 out of 236 Call Center systems
Company: Talkdesk
Pricing: starts at $29 per user/month
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: Talkdesk pricing, Talkdesk alternatives

Shlomi LaviShlomi Lavi / updated: Aug 11, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Talkdesk?

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voice response (IVR), automatic call distribution (ACD), as well as skills-based routing to route callers to an agent who tackles their needs based on available tailored data.

Talkdesk software is a product of Talkdesk Company established in 2011 in the US. The key features of Talkdesk software include Blended Call Center, Call Logging, Call recording, Call Scripting, Escalation Management, and Inbound Call Center among others.

Talkdesk enables the agent to customize the conversation as it displays the image of the caller, their names, purchase history, contact info in real time on the agent’s browser. The software platform can integrate with multiple programs such as Salesforce, Desk.com, InfusionSoft, Shopify and Zendesk.

What is Talkdesk rating? ()

The rating of Talkdesk is 3.7 stars out of 5 and the total score is 88 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Talkdesk's typical customers?

The typical customers include the following business size: SMBs.

Is Talkdesk the best Call Center?

Talkdesk is ranked 8 out of 236 software in their category (Call Center systems).

Who are their main alternatives?

The two main competitors of Talkdesk software include Nice Chat and Mikogo software. Nice Chat software is a cloud-based ECommerce oriented online chat platform with multiple chat features like visitor tracking, team management, analytics, and more while Talkdesk software is a cloud-hosted enterprise call center solution modeled to enhance customer satisfaction in organizations.

Talkdesk software is a product of Talkdesk Company in the US whereas Nice Chat software is a product of World Tech Company in Estonia. Talkdesk integrates with programs such as Salesforce, Desk.com, InfusionSoft, Shopify and Zendesk but in contrast, Nice Chat integrates with Slake, Wordpress, Prestashop and more.

Mikogo software is a cloud-based free screen collaboration platform modeled to streamline online meetings and web conferencing while Talkdesk software is a cloud-hosted enterprise call center solution modeled to enhance customer satisfaction.

Talkdesk supports Windows, Mac, and Web-based devices whereas Mikogo supports Windows, Android, iPhone/iPad, Mac, and Web-based platforms. Mikogo works well with medium and small businesses while Talkdesk serves small medium and large firms.

What is the cost of Talkdesk?

The cost of license starts at $29 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Talkdesk

What should you ask Talkdesk during a demo session? (65 questions)

Schedule a demo with Talkdesk and access 65 must ask questions for the vendor while watching Talkdesk in action. Visit the vendor's website here.

Is it the right software for you?

Talkdesk software provides enterprise call center solutions for small and medium businesses, as well as large enterprises. The solution is best-suited for Healthcare, E-Commerce, and BPOs sectors. Talkdesk serves multiple markets such as Asia, Australia, Brazil, Middle-East and Africa, and Canada among others. It is available in various languages including French, Portuguese, Russian, German, Italian, Spanish and English.

Talkdesk's list of categories:

Communications
Call Recording
Computer Telephony Integration (CTI)
IVR
Telephony
VoIP
Call Center
Customer Service
Help Desk

Talkdesk Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Talkdesk
ITQlick rating
3.7/5
Score
88/100
Pricing
4.2/10
License pricing
$29 per user/month
Functionality
9
Compare
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Author

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.