Talkdesk - Top Competitors (May 2022)

Talkdesk Review
ITQlick Score: 88/100
ITQlick Rating:
Pricing: 4.2/10 - average cost
Category: Call Center -> Talkdesk review -> Talkdesk competitors
Ranking:Ranked 7 out of 240 Call Center systems
Company: Talkdesk
Pricing: starts at $75 per user/month
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: Talkdesk review, Talkdesk pricing guide
Shlomi LaviShlomi Lavi / updated: May 15, 2022

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Talkdesk vs. Alternatives in 2023

Talkdesk competes with other Call Center systems like CloudTalk, NICE CXone, and Zendesk Talk. We will compare these Call Center systems in some specific aspects below.
  • Functionality: Talkdesk offers features like Automated Workflows, Protect Customer Data, Real-Time Status Updates, AI Platform, Reliability & Availability, Integrations, Security & Compliance, Flexible Deployment, Developer Experience, Omnichannel Engagement, Workforce Engagement, Customer Experience Analytics, Employee Collaboration, etc. CloudTalk offers features like Call Queuing, Call Recording, Internal calls & Extensions, Voicemail, Toll-Free Numbers, International Numbers, Fax to Email, SMS & Text Messages, Personalized Greetings, Conference Calls, Automated Call Distribution, Call Flow Manager, etc.

    NICE CXone offers features like Smart Omnichannel Routing (available in Talkdesk), Call Center Management (available in all alternatives), Call Logging, Call Monitoring, Call Recording, Workforce Optimization, Customer Analytics, Automation, and AI, Open Cloud Foundation, etc. Zendesk Talk offers features like Routing & Queuing Calls, Customize with Apps, Monitoring & Reporting, Embedded Voice, Unified Conversations, Instant Customer Information, Integrations, Messaging Across Web, Mobile & Social, Automations & Workflows (available in Talkdesk), Ticketing Systems, etc.
  • Customers/Industries: Talkdesk targets Communications, Media & Internet, Financial Services & Insurance, Government & Education, Healthcare & Life Sciences, Retail & Consumer Goods, Transportation & Hospitality, etc. CloudTalk targets E-commerce and Retail, IT, Financial Services and Insurance, Healthcare, and Travel & Hospitality. CloudTalk has customers like Migrante, CoachHub, Glovo, Rosberg, Valutico, Ministry of Health, GoStudent, FrontCore, Finax, Boataround, DiscoverCars, CLIP, Splitty Travel, Polysleep, etc.

    NICE CXone targets enterprises, small businesses, Healthcare, Financial Services, Business Process Outsourcers (BPO), Government and Education, Retail, Telecommunications, and Nonprofits. NICE CXone has customers like FamilySearch, Mitchell, United way, Columbia, Hoveround, etc. Zendesk targets Education, Financial Services, Government, Healthcare, Manufacturing, Media, Retail, Software, Telecommunications, etc. Zendesk has customers like 99 designs, Adslot, Modsy, Baublrbar, etc.
  • Cost: Talkdesk starts at $75 per user per month. CloudTalk starts at $25 per user per month billed annually and $30 per user per month billed monthly. Zendesk Talk starts at $49 per agent per month billed annually. The license cost information for NICE CXone is unavailable.
  • Cloud-based/On-premise: Talkdesk and all its alternatives are cloud-based. Talkdesk and NICE CXone have an On-Premise version for Windows and Linux.
  • Support: Talkdesk, CloudTalk, and Zendesk Talk offer support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. NICE CXone offers a Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat.

Talkdesk alternatives - for small & large Business

Here are the top 4 alternatives to Talkdesk that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Talkdesk
ITQlick rating
3.7/5
Score
88/100
Pricing
4.2/10
License pricing
$75 per user/month
Functionality
9
Best for SMBs
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.