TeamHeadquarters Help Desk Review - why 3.7 stars?
Compare PricingITQlick Score: | 67/100 |
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ITQlick Rating: |
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Pricing: | 3.2/10 - low cost |
Category: | Help Desk -> TeamHeadquarters Help Desk review |
Ranking: | Ranked 103 out of 210 Help Desk systems |
Company: | Entry Software Corporation |
Pricing: | starts at $20 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop |
Links: | TeamHeadquarters Help Desk pricing, TeamHeadquarters Help Desk alternatives |
Shlomi Lavi / updated: May 16, 2022
The integrated work management solutions offered by TeamHeadquarters can streamline the customer support services of any business. Multi-site support makes the software suitable for the needs of large businesses with branches at different locations.
The software has been deployed widely in different industries, mainly in the health care, government, education, information technology, finance, and technology sectors. Some important clients of the software include Onslow Memorial Hospital, Extendicare, Pasadena City College, and OTC Systems etc.
The project management module features project planning, Gantt chart, project portfolio reporting, resource planning, document storage and integrated calendar. In the resource management module, you can create customized work dashboards, project dashboards, queues dashboards, and company dashboards.
The scheduling module basically allows you to create ticket and task schedules. You can also benefit from the features of operations scheduling and unplanned event scheduling. You can integrate the software with major applications such as Google Analytics.
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Table of Contents
What is TeamHeadquarters Help Desk?
TeamHeadquarters Help Desk software is a management and support software solution for your business. The software was designed by Entry Software Corporation headquartered in Ontario, Canada. The software provides service desk, project management, resource management, and scheduling services for all business types.Who is it best for?
TeamHeadquarters is built for all business sizes and types and comes with an extensive feature set. The modular approach of the software makes it highly suitable for the needs of small businesses.The integrated work management solutions offered by TeamHeadquarters can streamline the customer support services of any business. Multi-site support makes the software suitable for the needs of large businesses with branches at different locations.
The software has been deployed widely in different industries, mainly in the health care, government, education, information technology, finance, and technology sectors. Some important clients of the software include Onslow Memorial Hospital, Extendicare, Pasadena City College, and OTC Systems etc.
Main features and functionalities
The entire features of the software have been divided in four modules of service desk, project management, resource management, and scheduling. The service desk module offers the features of incident and problem management, resource management, change request management, timesheets, and email notification. It also provides the facilities of multiple ticket queues and service request portals.The project management module features project planning, Gantt chart, project portfolio reporting, resource planning, document storage and integrated calendar. In the resource management module, you can create customized work dashboards, project dashboards, queues dashboards, and company dashboards.
The scheduling module basically allows you to create ticket and task schedules. You can also benefit from the features of operations scheduling and unplanned event scheduling. You can integrate the software with major applications such as Google Analytics.
What is the actual cost?
The cost of license starts at $20 per user/month. ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for TeamHeadquarters Help Desk. You can also find here pricing information from TeamHeadquarters Help Desk's website.Pros
- For efficient project management, the software offers the facility of Gantt chart creation.
- Modular approach of the software makes it very suitable for small business ventures because you will have to spend the money only those modules that you need.
- TeamHeadquarters provides the facility of creating different kinds of dashboards such as work dashboards, queue dashboards, project dashboards, and company dashboards.
- You have the option of creating different kinds of scheduling with the scheduling module. You can create ticket, task, operation, and unplanned event scheduling.
- The software offers integration with various legacy applications already in use.
Cons
- The software does not provide any functionality for billing & invoicing.
- There are no features for inventory management and SLA management on the software.
- The customer support service features of the software do not include chat functionality.
- TeamHeadquarters does not provide active directory synchronization and incident and problem management.
- There are no functionalities for automated password reset, customer survey, and remote access.
How it stacks up?
Access a head to head analysis of TeamHeadquarters Help Desk vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Document Management
CRM
Help Desk
Self-Service Portal
Ticket Management
ITIL
Issue Management
Database Management
List of features
Billing and Invoicing
Email Integration
Knowledge Base/FAQ
Reporting
Scheduling
Self Service Portal
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.