TeamSupport - Top Competitors (Jun 2022)

TeamSupport Review
ITQlick Score: 87/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> TeamSupport review -> TeamSupport competitors
Ranking:Ranked 9 out of 210 Help Desk systems
Company: TeamSupport
Pricing: starts at $49 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: TeamSupport review, TeamSupport pricing guide
Shlomi LaviShlomi Lavi / updated: Jun 30, 2022

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TeamSupport vs. Alternatives in 2023

TeamSupport competes with other Help Desk systems like LiveAgent, Freshdesk, and Zoho Desk. We will compare these Help Desk systems in some specific aspects below.
  • Functionality: TeamSupport offers Purpose-Built for B2B, Ticket Management, Customer Management, etc. Compared to its alternatives, TeamSupport and its listed alternatives offer features like Alerts/Escalation, Call Center Management, Email Management, Knowledge Base Management, Multi-Channel Communication, Network Monitoring, etc. Document Storage is provided by TeamSupport and its mentioned alternatives except for Freshdesk. IT Asset Management is provided by TeamSupport and its mentioned alternatives except for Zoho Desk.

    Remote Access/Control is provided by LiveAgent and Zoho Desk but is unavailable in TeamSupport and Freshdesk. A Self-Service Portal and Social Media Integration are provided by the mentioned alternatives except for TeamSupport. Features like Service Level Agreement (SLA) Management, Ticket Management, and Workflow Configuration are provided by TeamSupport and its mentioned alternatives.

    Archiving & Retention is provided by LiveAgent and Freshdesk but is unavailable in TeamSupport and Zoho Desk. Interaction Tracking is provided by TeamSupport and Zoho Desk but is unavailable in LiveAgent and Freshdesk.
  • Customers/Industries: TeamSupport serves B2B technology companies with teams who want a support solution that helps handle the lower volume and higher complexity issues, emphasizing collaboration with customer stakeholders. TeamSupport has customers like Caliber Public Safety, Jackrabbit Technologies, Harris Govern, etc. LiveAgent serves a wide range of small & medium-sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & enterprises.

    LiveAgent has customers like Satur, Post Affiliate Pro, Zľava Dňa, etc. Freshdesk targets businesses of all sizes across the world and has customers like Hamleys, Pearson, Bridgestone, etc. Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. Zoho Desk has customers like Mercedes-Benz, Cartika Web Enabling Business, Bernard Health, etc.
  • Cost: TeamSupport starts at $49 per agent per month. Zoho Desk is billed annually at $12 per agent per month, with a free trial. Freshdesk starts at $15 per agent per month (billed annually) and $18 monthly. LiveAgent starts at $15 per agent per month.
  • Cloud-based/On-premise: TeamSupport and its mentioned alternatives are cloud-based. LiveAgent has an On-Premise version for Windows and Linux.
  • Scalability: TeamSupport and its mentioned alternatives can scale their clients from small to large enterprises.
  • Support: TeamSupport and its mentioned alternatives offer Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat support channels. A 24/7 (Live Rep) is provided by the mentioned alternatives except for TeamSupport.

TeamSupport alternatives - for small & large Business

Here are the top 4 alternatives to TeamSupport that are worth checking out: SolarWinds for SMBs, Freshdesk for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
TeamSupport
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
44
Best for SMBs
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Best for Enterprise
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.