Intermedia Contact Center - Top Competitors (Dec 2022)

Telax Hosted Call Center Review
ITQlick Score: 89/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Call Center -> Intermedia Contact Center review -> Intermedia Contact Center competitors
Ranking:Ranked 6 out of 240 Call Center systems
Company: Telax Hosted Call Center
Pricing: starts at $35 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: Intermedia Contact Center review, Intermedia Contact Center pricing guide
Shlomi LaviShlomi Lavi / updated: Dec 14, 2022

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Intermedia Contact Center vs. Alternatives in 2023

Intermedia Contact Center competes with other call center systems like Aircall, CloudTalk, Talkdesk, and NICE CXone. We will compare these call center systems in some specific aspects below.
  • Functionality: Intermedia offers features like Inbound Voice Queues, Supervisor functions, Barge & Whisper, Real-Time & Graphical Reports, Call Recording, Scheduled, Historical & Custom Reports, Outbound Notification Campaigns (Voice, Email & SMS), Schedule Manager, QA Evaluator Templates & Scoring, Custom CRM Integrations, Advanced Self-service IVR Applications, etc. Aircall offers features like PowerDialer IVR, Call Routing, Call Center Analytics, CTI Integration, Click to Dial Toll-Free Numbers, Call Conferencing, Warm Transfer, International Numbers, Business Hours, Ring On Speakers, Interactive Voice Response, Forward-to-phone, Shared Contact, Salesforce Integration, Analytics & Reporting (available in Intermedia), Live Call Monitoring, Call tagging & Dispositioning, Queue Call Back, etc. CloudTalk offers features like Call Queuing (available in Aircall), Call Recording, Internal Call & Extensions, Voicemail, Toll-Free Numbers, International Numbers, Fax to Email, SMS & Text Messages, Personalized Greetings, Conference Calls, Automated Call Distribution, Call Flow Manager, Skills-Based Routing, Preferred Agent, Agent Status, Desktop Notifications, Integrations, Contact History, etc.

    Talkdesk offers features like Automated Workflows, Protect Customer Data, Real-Time Status Updates, AI Platform, Reliability & Availability, Integrations, Security & Compliance, Flexible Deployment, Developer Experience, Omnichannel Engagement, Workforce Engagement, Customer Experience Analytics, Employee Collaboration, Voice Engagement, Studio & Routing, Studio Functions, Real-time Dashboards, Business Intelligence, etc. NICE CXone offers features like Smart Omnichannel Routing, Call Center Management (available in all alternatives), Call Logging, Call Monitoring, Call Recording, Workforce Optimization, Customer Analytics, Automation, and AI, Open Cloud Foundation, Auto-Dialer, Automated Routing, Automatic Call Distribution, Blended Call Center, Budgeting/Forecasting, Call Routing, Call Scheduling, Call Scripting, etc.
  • Customers/Industries: Intermedia targets Healthcare, Legal Services, Financial Services, Automotive, Retail, etc. Intermedia has customers like Mesa Systems, Credit Canada Debt Solutions, Anderson Clinical Research, AAPC, Longevity, Systek, etc. Aircall targets industries in Financial Services, Healthcare, Retail & E-commerce, Travel & Hospitality, and Software & Technology. Aircall has customers like Avocado, Pipedrive, Expensify, Untuckti, Birdies, Socialbakers, AirTreks, QuickStay, etc. CloudTalk targets E-commerce and Retail, IT, Financial Services and Insurance, Healthcare, and Travel & Hospitality. CloudTalk has customers like Migrante, CoachHub, Glovo, Rosberg, Valutico, Ministry of Health, GoStudent, FrontCore, Finax, Boataround, DiscoverCars, CLIP, Splitty Travel, Polysleep, GetRodeo, Andreas Kloss Marketing, MyFlooring, etc.

    Talkdesk targets Communications, Media & Internet, Financial Services & Insurance, Government & Education, Healthcare & Life Sciences, Retail & Consumer Goods, Transportation & Hospitality, etc. NICE CXone targets enterprises, small businesses, Healthcare, Financial Services, Business Process Outsourcers (BPO), Government and Education, Retail, Telecommunications, and Nonprofits. NICE CXone has customers like FamilySearch, Mitchell, United way, Columbia, Hoveround, etc.
  • Cost: The license cost information for Intermedia Hosted Call Center and NICE CXone is unavailable. Aircall starts at $30 per user per month, billed annually. CloudTalk starts at $25 per user per month billed annually and $30 per user per month billed monthly. Talkdesk starts at $75 per user per month.
  • Cloud-based/On-premise: Talax Hosted Call Center and its alternatives are cloud-based. NICE CXone has an On-Premise version for Windows and Linux.
  • Scalability: Intermedia and its alternatives can accommodate organizations of all sizes.
  • Support: Intermedia offers support channels like Email/Help Desk, Phone Support, 24/7 (Live Rep), and Chat Talkdesk, Aircall, and CloudTalk offer Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and chat. NICE CXone offers Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat.

Intermedia Contact Center alternatives - for small & large Business

Here are the top 4 alternatives to Intermedia Contact Center that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Intermed...
ITQlick rating
4/5
Score
89/100
Pricing
2/10
License pricing
$35 per user/month
Functionality
13
Best for SMBs
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.