Telax - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: May 24, 2020

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Some of the key competitors for Telax Hosted Call Center are SafeSoft Cloud Contact Center and Five9 Virtual Call Center.

SafeSoft Cloud Contact Center handles incoming & outgoing call management as separate services as well as a blended option. It is offered as a cloud based solution and includes an integrated CRM system to manage and track customers, while feeding relevant information to agents to improve customer engagement. The solution can be used both for sales & customer service contact centers, and supports the main call management features that include automated call distribution, interactive voice response, as well as dynamic call scripting.

Telax Hosted Call Center works in much the same way as SafeSoft Cloud Contact Center. However it provides some additional features such as workforce management to better schedule agents based on call traffic load analysis. There is also support for quality improvement through call monitoring & review, customer feedback, as well as assessment and agent scoring.

Five9 Virtual Call Center on the other hand supports multiple channels for customer contact which in addition to voice include email, chat and social media interactions which are not supported by Telax Hosted Call Center. Additionally the software provides APIs for integration to other customer applications, and predictive dialers to ensure higher probability of customer contact.

Telax Hosted Call Center however also provides business analytics tools that focus on industry benchmarks for service, as well as to monitor compliance with service level agreements. Additionally the product provides agents with integrated learning content to improve call management with coaching services included as well.

2021's Top Telax Alternatives

Here are the top 4 alternatives to Telax that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Telax
ITQlick rating
4/5
Score
89/100
Pricing
2/10
License pricing
$35 per user/month
Functionality
13
Review
Best for SMBs
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
Best for Enterprise
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
Compare
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

1. Nextiva Hosted Call Center - Best for SMBs

Nextiva Hosted Call Center is an alternative Call Center software, Nextiva Hosted Call Center installed on-premises or used cloud based, Telax Hosted Call Center can be used on-premises and on the cloud. Nextiva Hosted Call Center, with a pricing score of 3.6 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

Nextiva Hosted Call Center is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 20 main features). compare head to head: Nextiva Hosted Call Center Vs Telax Hosted Call Center

2. CenterWare Inbound - Best for Large Business

CenterWare Inbound is an alternative Call Center software, CenterWare Inbound used on the cloud, Telax Hosted Call Center can be used on-premises and on the cloud. CenterWare Inbound, with a pricing score of 5.6 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

CenterWare Inbound is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (CenterWare offers 9 main features). compare head to head: CenterWare Inbound Vs Telax Hosted Call Center

3. 8x8 Contact Center - Best for Growing Companies

8x8 Contact Center is an alternative Call Center software, 8x8 Contact Center installed on-premises or used cloud based, Telax Hosted Call Center can be used on-premises and on the cloud. 8x8 Contact Center, with a pricing score of 2.2 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

8x8 Contact Center is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (8x8 offers 43 main features). compare head to head: 8x8 Contact Center Vs Telax Hosted Call Center

4. Parakeet - Best for NO Budget or Start up Companies

Parakeet is an alternative Call Center software, Parakeet installed on-premises or used cloud based, Telax Hosted Call Center can be used on-premises and on the cloud. Parakeet is considered same cost to implement ($15 per user/month) as Telax Hosted Call Center, both with a pricing score of 2.

Parakeet is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Parakeet offers 13 main features). compare head to head: Parakeet Vs Telax Hosted Call Center

5. TouchStar Dialler

TouchStar Dialler is an alternative Call Center software, TouchStar Dialler used on the cloud, Telax Hosted Call Center can be used on-premises and on the cloud. TouchStar Dialler, with a pricing score of 3.4 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

TouchStar Dialler is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (TouchStar offers 6 main features). compare head to head: TouchStar Dialler Vs Telax Hosted Call Center

6. zendesk talk

zendesk talk is an alternative Call Center software, zendesk talk installed on-premises or used cloud based, Telax Hosted Call Center can be used on-premises and on the cloud. zendesk talk is considered same cost to implement ($49 per user/month) as Telax Hosted Call Center, both with a pricing score of 2.

zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features). compare head to head: zendesk talk Vs Telax Hosted Call Center

7. USAN IVR

USAN IVR is an alternative Call Center software, USAN IVR installed on-premises or used cloud based, Telax Hosted Call Center can be used on-premises and on the cloud. USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features). compare head to head: USAN IVR Vs Telax Hosted Call Center

8. Talkdesk

Talkdesk is an alternative Call Center software, Talkdesk used on the cloud, Telax Hosted Call Center can be used on-premises and on the cloud. Talkdesk, with a pricing score of 4.2 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

Talkdesk is rated 3.7 stars by ITQlick experts, both software products offer a good range of features (Talkdesk offers 9 main features). compare head to head: Talkdesk Vs Telax Hosted Call Center

9. Five9 Virtual Call Center

Five9 Virtual Call Center is an alternative Call Center software, Five9 Virtual Call Center installed on-premises or used cloud based, Telax Hosted Call Center can be used on-premises and on the cloud. Five9 Virtual Call Center, with a pricing score of 6 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

Five9 Virtual Call Center is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Five9 offers 29 main features). compare head to head: Five9 Virtual Call Center Vs Telax Hosted Call Center

10. inContact Cloud Contact Center

inContact Cloud Contact Center is an alternative Call Center software, inContact Cloud Contact Center installed on-premises, Telax Hosted Call Center can be used on-premises and on the cloud. inContact Cloud Contact Center, with a pricing score of 3.4 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

inContact Cloud Contact Center is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (inContact offers 4 main features). compare head to head: inContact Cloud Contact Center Vs Telax Hosted Call Center

11. Virtual Observer

Virtual Observer is an alternative Call Center software, Virtual Observer used on the cloud, Telax Hosted Call Center can be used on-premises and on the cloud. Virtual Observer, with a pricing score of 5.8 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

Virtual Observer is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Virtual offers 8 main features). compare head to head: Virtual Observer Vs Telax Hosted Call Center

12. LiveVox Predictive Dialer

LiveVox Predictive Dialer is an alternative Call Center software, LiveVox Predictive Dialer cloud, Telax Hosted Call Center can be used on-premises and on the cloud. LiveVox Predictive Dialer, with a pricing score of 6.4 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

LiveVox Predictive Dialer is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (LiveVox offers 4 main features). compare head to head: LiveVox Predictive Dialer Vs Telax Hosted Call Center

13. XenCALL Predictive Dialer

XenCALL Predictive Dialer is an alternative Call Center software, XenCALL Predictive Dialer installed on-premises or used cloud based, Telax Hosted Call Center can be used on-premises and on the cloud. XenCALL Predictive Dialer, with a pricing score of 6 is considered more expensive to implement than Telax Hosted Call Center with a score of 2.

XenCALL Predictive Dialer is rated 4 stars by ITQlick experts, both software products offer a good range of features (XenCALL offers 15 main features). compare head to head: XenCALL Predictive Dialer Vs Telax Hosted Call Center

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.