Tele-Support HelpDesk Review - why 3.4 stars?
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| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 3.4/10 - low cost |
| Category: | Help Desk -> Tele-Support HelpDesk review |
| Ranking: | Ranked 25 out of 210 Help Desk systems |
| Company: | Resource Dynamics, Inc. |
| Pricing: | starts at $395 per license |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Tele-Support HelpDesk pricing, Tele-Support HelpDesk alternatives |
Shlomi Lavi / updated: Jun 21, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Tele-Support HelpDesk?
The Tele-Support HelpDesk is an on-premise system for Help Desk Management. The suite of services offers inquiry tracking, call forwarding, escalation and task management. It has reporting functions which helps monitor for time spent by staff, customer, product or category. As an on-premise solution, it runs on the LAN, it can use a browser or it can be used from a Windows desktop.Who is it best for?
The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management.Main features and functionalities
Among the features of Tele-Support Help Desk Suite are: My HelpDesk, Inquiry Tracking, Real-Time Call Forwarding, Priority Escalation, Links Database, Tasks Management, a Known Issues “Bug” Database, Inquiry Work Flow, HelpDesk Post Office, Stand Alone HelpDesk, Time Line Analysis, Inquiry Status PublisherContract Tracking, Inquiry Alert System, History Queue Filtering, Mangement Reports, Intake Forms and other modules for a complete help desk solution.What is the actual cost?
The cost of license starts at $395 per license. ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Tele-Support HelpDesk. You can also find here pricing information from Tele-Support HelpDesk's website.How it stacks up?
Access a head to head analysis of Tele-Support HelpDesk vs alternative software solutions. ITQlick rating
Score
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Frequently Asked Questions (FAQs)
List of categories
Billing & Invoicing
Feedback Management
Help Desk
Online Community
Self-Service Portal
Survey Software
Ticket Management
Brand Management
Knowledge Management
Contract Management
Issue Management
Database Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.