Tenrox Review - why 2.8 stars?

Tenrox Review
ITQlick Score: 82/100
ITQlick Rating: (2.8/5)
Pricing: 8/10 - high cost
Category: Professional Services Automation -> Tenrox
Ranking:Ranked 18 out of 108 Professional Services Automation systems
Company: Upland Software
Pricing: starts at $20 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: Tenrox pricing, Tenrox alternatives

Shlomi LaviShlomi Lavi / updated: Jul 15, 2022

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What is Tenrox and its features?

Tenrox is the complete software that you can use for your company’s project management needs. It has tools and features that let you efficiently handle project planning, resource management, scheduling, forecasting, budgeting and process management.

The software was developed by the company of the same name, which is a part of Upgrade. Tenrox was founded in 1995. It specializes in creating web based solutions that various companies can use for managing their portfolios, work and projects. The application is now used by several world renowned companies.

What is Tenrox rating?

The rating of Tenrox is 2.8 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Tenrox?

Tenrox is a project management program that can be used by small to large companies. They can be from different industries that work on various projects for clients including consulting and business services, education, retail, software development and insurance. Some of the companies that use Tenrox are IBM, Emerging Solutions, Teleflex, Openbet, University of Michigan and The Yellow Pages Group.

Is it easy to use?

Yes, Tenrox makes it fairly easy to use. This product is user friendly and intuitive.

Is Tenrox cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Tenrox can't be accessed on mobile, you would need to access it from your computer.

Is Tenrox the best Professional Services Automation system?

Tenrox is ranked 18 out of 108 software in their category (Professional Services Automation systems).

What are their main features and functionalities?

Tenrox is the complete solution that you would need for your project management. Its intuitive interface allows easy creation of project plans and processes. Users can access information in real time so they would know the status of the project, the current process, as well as collaborate with each other.

The project manager can change the workflow by simply dragging and dropping specific icons. Customizing the process to particular projects can be done with ease. It also comes with resource management tools that allow you to determine your available resources. You would also know who among your people are best fitted for a certain job based on their skills and availability.

Tenrox also lets you track the hours worked and milestones for your projects. You would know what tasks were completed, keep track of the schedule, as well as ensure that every hour spent on the project is billed properly to the client.

What are Tenrox's pros? (5 Pros)

  • Tenrox can be swiftly integrated with other business management and CRM tools allowing companies to maximize the use of their existing applications
  • Offers all the tools that a company would need for its complete project management needs from planning to billing
  • Its simple user interface makes it easy for users to quickly learn how to navigate it thus saving time on training
  • Tenrox can be easily customized to meet the specific needs of each of the company’s project
  • Daily tasks can be planned and scheduled making workflow clear for everyone

What are Tenrox's cons? (4 cons)

  • Tenrox is not integrated with social media sites
  • There is no native mobile application available that would have ensure that people involved are always on top of the project
  • The company does not come with a toll free number that customers can call in case they need help with the use of the software
  • The language it supports is only limited to two, which are English and French

Who are their main alternatives?

The main competitors for Tenrox are FinancialForce PSA and Unanet PSA.

FinancialForce PSA is designed for professional services companies and its features include project management & accounting, resource allocation & planning, as well as time & expense management. It is a cloud based solution which utilizes the Salesforce Chatter social network for project collaboration. The product can also be customized to meet project requirements and there are analytic tools with dashboards to monitor resource utilization, project profitability and other key indicators for performance and operations management.

Tenrox PSA on the other hand is workflow based and together with the core features provided by FinancialForce PSA also includes options for project planning, budgeting & costing analysis. Additionally the product includes resource skills management for proper allocation as well as capacity planning to ensure sufficient resourcing to meet future project requirements.

Unanet PSA in comparison also integrates to Microsoft Project for creation & tracking of project time lines using a variety of formats such as Gantt Charts. There is an auditing feature to monitor quality and compliance with project reporting standards, as well as earned value recognition to review project profitability. Additionally the product has an integration manager which allows connectivity with a variety of third party applications.

In comparison Tenrox also supports integration to other customer applications, but it is available as both an on premise as well as cloud based solution. Additionally it includes a billing & invoicing module for completed project work, and supports the project revenue recognition for profitability analysis unlike Unanet PSA.

What is the cost of Tenrox?

The cost of license starts at $20 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 8 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Tenrox. You can also find here pricing information from Tenrox's website.

What should you ask Upland Software during a demo session? (65 questions)

Schedule a demo with Tenrox and access 65 must ask questions for the vendor while watching Tenrox in action.

List of categories

Billing & Invoicing
Construction Program & Portfolio Management
Project Collaboration
Time and Attendance
Expense Tracking
Project Management
Project Billing
Project Documents
Project Forecasting
Project Portfolio Management
Project Resource Management
Time Tracking

List of features

Agile Project Management
Budget & Expense Management
Document Management
Project Management
Resource Management
Risk Management
Task Management

Tenrox Vs. Alternatives

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Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.