Tenrox PSA Review - why 4.5 stars?

Shlomi Lavi / updated: May 19, 2022

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What is Tenrox PSA?

Tenrox PSA is a professional service automation software that can help users to manage services projects starting from bid to billing. Users can get complete visibility over manage services projects in real-time and supports managing multiple remote locations and currencies. The PSA solution is also known as the only true workflow driven and cloud based professional service automation solution.

The developers of Tenrox have been providing workflow driven project and service delivery solutions since 1995. The company has served popular organizations like IBM, US Army, SAP, Alcatel Lucent, Pioneer Natural Resources and Yellow Pages Group. They are a part of the Upland family, the only cloud software provider that offers a suite of applications to help organizations alight their programs, goals and projects.

Who is it best for?

Tenrox PSA is perfect for project-based firms of all sizes, starting from small businesses to large enterprises. Companies looking for a project management, project cost and billing and expense tracking solution can use this software. Crosspoint Engineering, Pariveda Solutions and The GEL Group, Inc. are some of the clients of Tenrox PSA.

Main features and functionalities

Tenrox PSA comes with project management, time and expense tracking, project financials management and resource management features and CRM integration features. The project management part can help users to track, plan and execute projects with details using project planning, project workflows and process management sub-modules. The project management module also offers workspace to encourage collaboration and communication.

The time and expense part comes with leave time, expense reporting and overtime tracking features and sub-modules like leave time, review and approval and multi-tax, multicurrency support. The project financials part comes with cost and budgeting, billing and invoicing and revenue recognition sub-modules. The resource management part offers skill management, resource forecasting and capacity planning sub-modules.

What is the actual cost?

The cost of license starts at $20 per feature/month. ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Tenrox PSA. You can also find here pricing information from Tenrox PSA's website.

Pros

• Tenrox PSA offers professional service automation system in both on demand and on premise deployment models
• Tenrox PSA offers mobile dedicated app for Android, iOS, Blackberry and Windows phone users
• The customer support of Tenrox PSA offers online community forum and secure support site
• The professional service automation software offers Quick Connect integration platform unlike other similar tools
• The professional service automation solution offers built-in project management and real-time visibility software

Cons

• Tenrox PSA doesn’t offer much sales collaboration feature like other similar tools
• Tenrox PSA’s customer support doesn’t offer any 24/7 live phone support for users
• Some aspects of Tenrox PSA’s interface are not highly intuitive which can be a problem for some users
• Printing time sheets with this professional service automation software can be time consuming
• The professional service automation is not feature rich comparing to other similar tools

How it stacks up?

Access a head to head analysis of Tenrox PSA vs alternative software solutions.

Frequently Asked Questions (FAQs)