The HindSite Solution Review - why 4.2 stars?

Shlomi Lavi / updated: Feb 19, 2022

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What is The HindSite Solution?

The HindSite Solution is customer relationship management software designed for small and medium-sized mobile businesses providing services. Its main features are contact management, routing and scheduling, billing and reporting. It is available in the form of software as a service. It has a mobile version which is compatible with iOS and Android smartphones and tablets.

The HindSite Solution is a product of HindSite Software LLC. The software development company is based in Saint Paul, Minnesota.

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Who is it best for?

The HindSite Solution can be used by businesses of small to medium size offering services at requested locations. It is a good choice for all kinds of companies which work on the premises of customers or offer emergency assistance services irrespective of the industry that they operate in. Examples include security businesses, lawn mowing and gardening businesses and automotive businesses. Major customers include Rain One, American West Coast Security, Pfister Sprinkle Systems and Espresso Midwest.

Main features and functionalities

The HindSite Solution enables you to create a customer database with highly detailed individual profiles. The profiles include statuses, contact details, demographic information, pictures and various other details. The drag and drop scheduling allows you to manage all kinds of customer-related tasks. It has a color scheme for better efficiency. The smart routing system allocates addresses precisely and shows them on a map. It makes time management more efficient and improves the customer service as a whole.

The software enables paperless billing which is speedier and more productively efficient than its traditional counterpart. This feature can be integrated with a company accounting software tool like QuickBooks. It provides automatic daily productivity report generation.

What is the actual cost?

The cost of license starts at $100 per feature/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for The HindSite Solution.

Pros

• The HindSite Solution has all the fundamental features which a mobile business offering services requires.
• The HindSite Solution has a mobile version which enables customer management on the go.
• There are no limitations to the number of employees who can use the software.
• All upgrades and new releases of The HindSite Solution are available for free to companies that have subscribed to the service.
• The developer of the software provides free resources for customer directly on the product's website.

Cons

• The HindSite Solution does not have marketing, customer service and reporting modules for more integrated operations management.
• The mobile version of The HindSite Solution is not compatible with Windows smartphones and tablets.
• Direct individual customer support over the phone is available only during office hours.
• The HindSite Solution software supports only English and this poses limitations to companies operating in multiple languages.
• There are no packages with extra optional features which can be added for improved functionality.

How it stacks up?

Access a head to head analysis of The HindSite Solution vs alternative software solutions.

Frequently Asked Questions (FAQs)