The Raisers Edge Review - why 4.1 stars?

The Raisers Edge Review
ITQlick Score: 86/100
ITQlick Rating: (4.1/5)
Pricing: 6.6/10 - high cost
Category: Non-Profit -> The Raisers Edge
Ranking:Ranked 6 out of 87 Non-Profit systems
Company: Blackbaud
Pricing: starts at $499 per month
Typical customers: Medium and large size businesses
Platforms: Desktop
Links: The Raisers Edge pricing, The Raisers Edge alternatives

Shlomi LaviShlomi Lavi / updated: Aug 13, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is The Raisers Edge?

The Raiser’s Edge is a complete fundraising software solution with retention, efficiency, acquisition and upgrading features. Using this fundraising tool, users can run annual fund giving, major giving, planned giving and online giving via one system. The mobile app of The Raiser’s Edge also offers entering notes and action and viewing constituent information on the go.

Blackbaud, the company behind The Raiser’s Edge, was founded back in 1981 to help nonprofits with various software and services. The company is also known for their Luminate Online marketing, TeamRaiser, eTapestry and Luminate CRM solution. The company is currently providing services to more than 28,000 customers in over 60 countries.

What is The Raisers Edge rating? ()

The rating of The Raisers Edge is 4.1 stars out of 5 and the total score is 86 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are The Raisers Edge's typical customers?

The Raiser’s Edge is specifically designed for medium-sized organizations and nonprofits to help them achieve their goal using their existing strategy for fundraising. The nonprofit solution is used by organizations involved with animal welfare, arts and culture, faith-based, foundations, healthcare, higher education, human services, K-12 and independent schools and public broadcasting. American Red Cross, YMCA of Greater Charlotte and Collectors Foundation are some of the clients of The Raiser’s Edge.

Is The Raisers Edge the best Non-Profit?

The Raisers Edge is ranked 6 out of 87 software in their category (Non-Profit systems).

What are their main features and functionalities?

Starting from relationship management features to diversified fundraising features, the fundraising and CRM solution offers everything to help organizations engage with raise money, constituents and to achieve their mission. Users can cultivate lifelong relationships with donors and streamline various processes using the fundraising solution. The solution offers strong web content management, interactive online community and powerful fundraising event features.

Some notable features of The Raiser’s Edge are list management tools, Blackbaud’s built-in PCI-compliant software, data enrichment services to help users keep clean and accurate data, easy gift entry, help users raising money through major gifts, recurring gifts, annual fund and planned giving and templates for acknowledgements and fundraising appeals. The solution also offers marketing, reporting and fundraising database features.

What are The Raisers Edge's pros? (5 Pros)

  • The Raiser’s Edge offers open API support in its Enterprise pricing plan to offer more flexibility
  • The Raiser’s Edge offers validated compliance with the PCI DSS and PA DSS to offer strong safety and security
  • The customer support of The Raiser’s Edge offers award-winning support team with chatting and calling features
  • The solution offers integrated email marketing, wealth screenings and direct mail unlike other similar tools
  • The fundraising software is specifically designed for medium nonprofit organizations to help them achieve their missions

What are The Raisers Edge's cons? (2 cons)

  • The Raiser’s Edge’s customer support takes too long to help according to some customers
  • The Raiser’s Edge open API support is only available for the Enterprise plan users

Who are their main alternatives?

Some of the major competitors for the Raisers Edge are AccuFund Fundraising Solution and DonorPerfect.

AccuFund Fundraising Solution is a cloud based solution which works with Salesforce. The product is workflow based and includes a collaboration platform to connect donors with targeted fundraising and donation requirements. There is also a constituent relationship management system as part of Salesforce to track current donors as well as future prospects. Additionally the product can be integrated with its own Nonprofit Accounting system for financial management as well as support a variety of donation pledges & recurring billing.

The Raisers Edge on the other hand while being a cloud based solution also supports mobile device access for nonprofit personnel to access the software, track donation strategies and register pledges while on the go. Additionally the product includes prescriptive analytics to recommend donation strategies based on past donor giving patterns, as well as email marketing and crowd funding opportunities to expand donation campaigns.

Another competitor is DonorPerfect which can also connect to social media for fundraising activities. Additionally the product can handle event management & registration, while addressing the needs for nonprofit & educational fundraising requirements as well. Other options include the availability of APIs for integration to third party applications and donor screening services to check funding sources for any large value grants and endowments.

While the Raisers Edge does not handle educational fundraising, it does support most of the other features mentioned. In addition the product has its own nonprofit accounting system, but can integrate to other systems if the customer requires.

What is the cost of The Raisers Edge?

The cost of license starts at $499 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for The Raisers Edge

What should you ask Blackbaud during a demo session? (65 questions)

Schedule a demo with The Raisers Edge and access 65 must ask questions for the vendor while watching The Raisers Edge in action.

The Raisers Edge's list of categories:

Fund Accounting
Customer Relationship Management
Customer Loyalty
Mac CRM
Mobile CRM
Online CRM
Small Business CRM
Association Management
Donation Management
Grant Management
Non-Profit
Membership Management

The Raisers Edge's list of features:

Call Center Management
Campaign Dashboard
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Lead Management
Marketing Automation
Multi-Channel Marketing
Remote Access
Sales Reports
Social Media
Workflow Rules & Management

The Raisers Edge Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.