TOPdesk Review - why 4.7 stars?

TOPdesk Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 10/10 - high cost
Category: Help Desk -> TOPdesk review
Ranking:Ranked 35 out of 210 Help Desk systems
Company: TOPdesk
Pricing: starts at $66 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: TOPdesk pricing, TOPdesk alternatives
Shlomi LaviShlomi Lavi / updated: Jul 09, 2022

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What is TOPdesk?

TOPdesk is a service management software that helps teams share, prioritize, and assign tickets among members. The software also enables end-users to submit and track tickets, allows users to work with other departments within the organization, reduces time spent on tasks, and increases teams productivity by automating workflow and processes. Additionally, TOPdesk is responsible for improving communication between customers and help/support agents.

Key features of this software include facility management, analytics & insights, Basic ITSM Services, and multi-channel support. TOPdesk was founded in 1993 with its head office in Delft, Zuid-Holland, Netherlands. The company now has over 750 employees ready to serve customers all over the world.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $66 per user/month. ITQlick pricing score is 10 out of 10 (10 is most expensive). Access ITQlick pricing guide for TOPdesk. You can also find here pricing information from TOPdesk's website.

Pros

  • Users can build service management processes at their convenience
  • TOPdesk offers a self-service portal that allows users to log requests and incidents
  • It also enables users to categorize and prioritize workload

Cons

  • TOPdesk advanced custom form development tool needs improvement for seamless usage
  • The change management module could be improved for better usage

How it stacks up?

Access a head to head analysis of TOPdesk vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
TOPdesk
ITQlick rating
4.7/5
Score
82/100
Pricing
10/10
License pricing
$66 per user/month
Functionality
4
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

TOPdesk is ranked 35 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of TOPdesk is 4.7 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, TOPdesk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently TOPdesk can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between TOPdesk and alternatives?

The most popular alternatives to TOPdesk in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - TOPdesk VS Help Desk Software alternatives.

Is TOPdesk right for you or your business?

The software fits into small, medium, and large enterprises across various industries, including healthcare, education, government, and manufacturing & retail. TOPdesk has over 4000 customers worldwide, including; The University of Memphis, Peterborough, Kramp and Kent Community Health.

List of categories

Help Desk
Self-Service Portal
Configuration management
Contact management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.