TOPdesk Review - why 4.7 stars?
Compare PricingITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | Help Desk -> TOPdesk review |
Ranking: | Ranked 35 out of 210 Help Desk systems |
Company: | TOPdesk |
Pricing: | starts at $66 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TOPdesk pricing, TOPdesk alternatives |
Shlomi Lavi / updated: Jul 09, 2022
Key features of this software include facility management, analytics & insights, Basic ITSM Services, and multi-channel support. TOPdesk was founded in 1993 with its head office in Delft, Zuid-Holland, Netherlands. The company now has over 750 employees ready to serve customers all over the world.
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Table of Contents
What is TOPdesk?
TOPdesk is a service management software that helps teams share, prioritize, and assign tickets among members. The software also enables end-users to submit and track tickets, allows users to work with other departments within the organization, reduces time spent on tasks, and increases teams productivity by automating workflow and processes. Additionally, TOPdesk is responsible for improving communication between customers and help/support agents.Key features of this software include facility management, analytics & insights, Basic ITSM Services, and multi-channel support. TOPdesk was founded in 1993 with its head office in Delft, Zuid-Holland, Netherlands. The company now has over 750 employees ready to serve customers all over the world.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $66 per user/month. ITQlick pricing score is 10 out of 10 (10 is most expensive). Access ITQlick pricing guide for TOPdesk. You can also find here pricing information from TOPdesk's website.Pros
- Users can build service management processes at their convenience
- TOPdesk offers a self-service portal that allows users to log requests and incidents
- It also enables users to categorize and prioritize workload
Cons
- TOPdesk advanced custom form development tool needs improvement for seamless usage
- The change management module could be improved for better usage
How it stacks up?
Access a head to head analysis of TOPdesk vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is TOPdesk right for you or your business?
The software fits into small, medium, and large enterprises across various industries, including healthcare, education, government, and manufacturing & retail. TOPdesk has over 4000 customers worldwide, including; The University of Memphis, Peterborough, Kramp and Kent Community Health.List of categories
Help Desk
Self-Service Portal
Configuration management
Contact management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.