Total Dispatch Review - why 4.7 stars?

Shlomi Lavi / updated: Mar 14, 2022

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What is Total Dispatch?

Total Dispatch is a cloud-based billing and visual dispatch system for small, medium, and large-sized petroleum businesses. Total Dispatch offers all the necessary features to help organizations with document imaging, rate management, and document optimization.

The features offered by Total Dispatch include contract/license management, document storage, electronic payments, file storage, historical reporting, maintenance scheduling, reporting/analytics, skills tracking, technician management, and employee self-service/scheduling.

Total Dispatch is owned by Dispatch Inc., currently having four owners, namely, Alex Beletsky, Avi Goldberg, Eliran Sapir, and Yaakov James Zar. Currently, Dispatch Inc. has around 50+ employees making it a small-sized organization working on a dedicated product.

Who is it best for?

The software is a useful solution for businesses of all sizes with backgrounds in a diverse range of industries. Major industries and domains where it can be used include third party logistics, transport and delivery services, engineering services, retail and wholesale, and others. Some notable clients of the software include Super Appliance Man, AZ Landscaper, and others.

Main features and functionalities

The software helps in the identification and elimination of extra business costs and, through its reporting, offers a complete breakdown of employee spending. It optimizes fleet costs by locating the short route to job and saving on fuel cost and mileage. The software also reduces the revenue leakage by locating various inefficiencies.

Total Dispatch increases productivity by precise time management by offering digital signatures and note management to eliminate manual processing. Other important capabilities of the software include job management, work order management, technician management, service history tracking, and others.

What is the actual cost?

Total Dispatch offers a single pricing plan for its users. The price of Total Dispatch is approximately $99 per month with a one-time $150.00 setup fee. However, there is an upfront fee of around $249.00, and then the users need to pay $99.00 per month. Compared to other competitors in the industry, the cost of Total Dispatch lies in the lower price range, as it does not require the user to pay any additional fee. The overall pricing plan is straightforward and the same for all the users, be it small or large organizations.

ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Total Dispatch.

Pros

• Total Dispatch is easier to use and access
• The users can easily integrate QuickBooks for payment processing
• You can manage the design and manage your workflows via Total Dispatch

Cons

• It is only available as a web app with no support for Android & iPhone
• Customer support needs improvement to help users with quick queries

How it stacks up?

Access a head to head analysis of Total Dispatch vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Total Dispatch right for you or your business?

Total Dispatch is ideal for petroleum service organizations searching for complete dispatch solutions. If your business domain is different, it is better to look into alternatives. However, Total Dispatch offers a wide range of features to its users, making the whole dispatch process smooth and efficient. Although the feature support is rich, the customer support and documentation are not up to the mark, which can be a turnoff point if the response is delayed in any case. Overall, the features meet the business needs; however, better alternatives are available.