TouchBistro Review - why 4.3 stars?

TouchBistro Review
ITQlick Score: 93/100
ITQlick Rating: (4.3/5)
Pricing: 3.2/10 - low cost
Category: Restaurant POS -> TouchBistro
Ranking:Ranked 2 out of 35 Restaurant POS systems
Company: TouchBistro
Pricing: starts at $69 per month
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile, Cloud
Links: TouchBistro pricing, TouchBistro alternatives

Shlomi LaviShlomi Lavi / updated: Mar 10, 2022

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What is TouchBistro and its features?

TouchBistro is a cloud-based restaurant POS designed to streamline operations, increase sales, and delight guests. The software comes with features such as:
  • Table Management: TouchBistro is equipped with a table management system. This makes it easy for end-user to take orders by the table and manage capacity.
  • Staff Management: End-users can take care of their team by simplifying shift management, streamlining payroll, helping them optimize labor costs, and more.
  • Analytics & Reporting: TouchBistro POS provides end-users with unprecedented access to the insights they need to reach the right decisions faster.
  • Inventory Management: With the inventory tracking system, end-users can always know what they have on hand and when to order more ingredients.
  • Integrations: TouchBistro integrates with different best-in-class software and payment partners. This feature makes the system an all-in-one solution for end-user in the restaurant business.
TouchBistro is a restaurant POS that started in 2010. The restaurant software company is headquartered in Toronto, ON, Canada. The company has a workforce of up to 1000 employees.

What is TouchBistro rating?

The rating of TouchBistro is 4.3 stars out of 5 and the total score is 93 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses TouchBistro?

Customers of the software include businesses of all sizes. It has mainly been deployed in such domains as restaurants, cafes, bars, tobacco stores, liquor stores, retail stores, and other similar places. Some major customers of the software include The Beverley, Hapa Izakaya, and Brooklyn Grandma Pizza etc.

Is it easy to use?

Yes, TouchBistro makes it fairly easy to use. This product is user friendly and intuitive.

Is TouchBistro cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access TouchBistro on your mobile/smart phone.

Is TouchBistro the best Restaurant POS system?

TouchBistro is ranked 2 out of 35 software in their category (Restaurant POS systems).

What are their main features and functionalities?

The software facilitates quick processing of payments at the tableside instead of manual processing at the cash register. Support is offered for major payment gateways including Merchant Warehouse, Mercury, Moneirs, PayPal Mobile, and others. Paper-based billing is eliminated along with errors associated with it and bill-splitting can be managed with a single tap. Order processing is also simplified with every order being associated with individual seats on the tables.

TouchBistro offers printing and mailing of bill receipts directly from the browsers. For floor management, it offers tracking of active and seasonal staff, tracking of rates and cross-reporting, labor and food cost reporting, pre-defined and customized menu categories, inventory tracking, end-of-day reports, customizable chit and guest bills, custom floor layout, and other capabilities.

What are TouchBistro's pros? (3 Pros)

  • TouchBistro can be operated in offline mode
  • The software offers a high level of functionality within its user interface
  • End-users can easily add to menu items and change prices

What are TouchBistro's cons? (1 cons)

  • The software does not offer chip card swipes

Who are their main alternatives?

TouchBistro competes with other restaurants POS systems like Toast POS, NCR Aloha POS, and Upserve. We will compare these restaurant POS systems in some specific aspects below:
  • Functionality: TouchBistro offers features such as Payment Processing, Tableside Ordering, Floor Plan & Table Management, Menu Management, Staff Management, Inventory Management, Reporting & Analytics, Integrations, and TouchBistro POS Customer Support. Toast POS similar support channels to TouchBistro like Tableside Service, Analytics & Reporting, and Menu Management. Upserve offers Split Checks and Items, Offline Mode, Restaurant Analytics (available in TouchBistro and Upserve). NCR Aloha POS offers Local service, training, and onboarding which are lacking in the alternatives.
  • Customers/Industries: TouchBistro targets Brewery, Fine Dining, Winery, Quick Service Restaurant, Bar & Club, etc. Monigram Coffee Roasters, Hapa Izakaya, Oh My Cod, and Tokyo Sizzle use TouchBistro. Upserve targets bars, coffee shops, breweries, hospitality, etc. Customers like taco joint, Vics, Dig INN, and Verant Group use Upserve. Toast POS targets Fine Dining, Casual Dining, Fast Casual, Bar & Nightclub, Cafe & Bakery, Enterprise, etc. The Odd Duck uses Toast POS.
  • Cost: According to ITQlick expert cost research, TouchBistro is cost-rated at 1.6/5, which means it is a low-cost restaurant POS software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. TouchBistro license price starts at $69 per month. Toast starts at $165 per month. Upserve starts at $59 and a $60 per terminal. NCR Aloha POS starts at $165 per month.
  • Cloud-based/On-premise: TouchBistro and all its alternatives are cloud-based.
  • Popularity: TouchBistro is privately held. TouchBistro has powered more than 29,000 restaurants around the world. NCR Aloha POS is publicly traded on the NYSE under the NCR symbol. NCR Aloha POS operates in 160 countries with distributed solutions in 141 countries. Toast POS is privately held. Toast empowers over 40,000 restaurants nationwide.
  • Support: TouchBistro, Toast POS offers, Email/Help Desk, FAQs/Forum, a Knowledge Base, Phone Support, and 24/7 (Live Rep). Upserve lacks Email/Help Desk and FAQs/Forum but offers a Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. TouchBistro offers Chat which is lacking in Toast POS.

What is the cost of TouchBistro?

TouchBistro offers a single license pricing for customers, which starts at $69 per month. It also comes with an add-on product pricing such as Reservations starting at $229 per month, Online Ordering starting at $50 per month, Gift Cards starting at $25 per month, and Loyalty starting at $99 per month.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for TouchBistro. You can also find here pricing information from TouchBistro's website.

What should you ask TouchBistro during a demo session? (65 questions)

Schedule a demo with TouchBistro and access 65 must ask questions for the vendor while watching TouchBistro in action. Visit the vendor's website here.

Where TouchBistro is used?

TouchBistro is a restaurant POS that provides an all-in-one restaurant management system. Businesses looking for a restaurant POS system that includes payment processing, online ordering, reservations can use TouchBistro. The following restaurant types can use TouchBistro; Full-Service Restaurant, Food Truck, Family Style, Fast Casual, Catering, Coffee Shop, Bakery, and Café. Some businesses using TouchBistro are Glacier Brewing Company, Numero 28 Pizzeria (Upper West Side), Bolivar Street BBQ, Red Lion Smokehouse, Steam Whistle Brewing, Pietro Nolita, Someday Something, Crosstown Pub, Salsa Salsa Smithtown, etc.

List of categories

Bakery POS
Food Delivery POS
iPad POS
Mobile POS Systems
POS for Bars
POS for Resturants
Retail CRM POS
Retail Inventory POS
Tablet POS Systems
Touch Screen POS

TouchBistro Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.