TouchBistro Review - why 4.3 stars?

Shlomi Lavi / updated: Mar 02, 2023

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What is TouchBistro?

TouchBistro is a restaurant POS software designed for small and medium-sized restaurants, cafes, bars, and food trucks. The software helps businesses manage their operations, improve their efficiency, and enhance their customer experience.

Established in 2011 in Toronto, Canada, TouchBistro has grown rapidly over the years and now has over 500 employees across offices in Toronto, New York, Austin, Chicago, and London.

One of the key features of TouchBistro is its ability to manage all aspects of a restaurants operations, including menu management, tableside ordering and payment, inventory management, and customer relationship management. The software also offers real-time analytics and reporting, allowing businesses to make data-driven decisions to improve their performance.

Another notable feature of TouchBistro is its mobility. With the softwares iPad-based platform, restaurant staff can take orders and process payments directly at the table, reducing wait times and improving the overall dining experience for customers.

TouchBistro also offers seamless integration with other restaurant technology solutions, such as online ordering platforms, loyalty programs, and accounting software. This allows businesses to streamline their operations and reduce manual work.

TouchBistro is an excellent fit for small and medium-sized restaurants that are looking for an easy-to-use, all-in-one solution that can improve their operations and customer experience.

Some of the key benefits of using TouchBistro include:

1. Efficiency: TouchBistro intuitive interface allows restaurant staff to process orders and payments quickly and accurately, reducing wait times and improving the customer experience.

2. Mobility: With TouchBistro iPad-based platform, restaurant staff can take orders and process payments tableside, reducing the need for trips back and forth to a central point-of-sale station.

3. Integration: TouchBistro seamlessly integrates with other restaurant technology solutions, reducing the need for manual work and streamlining operations.

4. Data-driven insights: TouchBistro real-time analytics and reporting provide businesses with valuable insights into their operations, allowing them to make data-driven decisions to improve their performance.

5. Customer support: TouchBistro offers 24/7 customer support to ensure that businesses always have the help they need to keep their operations running smoothly.

Overall, TouchBistro is a powerful and user-friendly restaurant POS software that is an excellent fit for small and medium-sized restaurants looking to improve their operations and customer experience.

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Who is it best for?

TouchBistro is a restaurant POS software that is designed specifically for the food and beverage industry. It is a mobile-based point-of-sale system that offers a wide range of features and functions, including menu management, tableside ordering, and payment processing. The software is suitable for various types of establishments, from small cafes to full-service restaurants.

Typical customers of TouchBistro are restaurants, cafes, bars, and other food and beverage establishments. It caters to businesses of all sizes, from small independent operators to large multi-location chains. TouchBistro has customers all over the world, including the United States, Canada, Australia, and the United Kingdom.

Here are some examples of TouchBistro customers:

1. Salud Wine Bar - Salud Wine Bar in Camas, Washington uses TouchBistro to manage their menu and orders, allowing them to focus on their customers and their wine selection.

2. The Smith - The Smith is a popular restaurant chain in the United States that uses TouchBistro to manage their orders and payments across their multiple locations.

3. The Vurger Co. - The Vurger Co. is a plant-based burger restaurant in London, UK that uses TouchBistro to manage their menu and order processing.

4. The Coffee Club - The Coffee Club is a popular cafe chain in Australia that uses TouchBistro to manage their menu and order processing, as well as loyalty programs and customer data.

5. The Shed - The Shed is a restaurant and bar in Notting Hill, London that uses TouchBistro to manage their orders and payments, as well as inventory and menu management.

TouchBistro has been around since 2011 and is headquartered in Toronto, Canada. The company has grown rapidly over the years and currently has over 400 employees.

Overall, TouchBistro is a versatile and reliable POS software solution for food and beverage businesses of all sizes. Its mobile-based platform and robust feature set make it an excellent choice for those who need a flexible and easy-to-use solution for their restaurant or cafe.

Main features and functionalities

TouchBistro Restaurant POS software can help your business in several ways. Here are some of the benefits:

1. Improved efficiency: TouchBistros intuitive interface makes it easy to navigate, allowing your staff to process orders faster and more accurately. This can lead to faster table turnover, increased revenue, and happier customers.

2. Better customer service: With features like digital menu displays and mobile ordering, TouchBistro makes it easy for your customers to browse your menu and place orders. This can lead to a better overall dining experience, resulting in repeat business and positive reviews.

3. Streamlined operations: TouchBistros inventory management and reporting tools help you keep track of your ingredients and sales, allowing you to make data-driven decisions about your menu and operations. This can help you reduce waste, optimize your menu, and increase profitability.

4. Mobile functionality: TouchBistro offers a range of mobile features, including mobile ordering and payments, which can help your staff serve customers more efficiently and effectively. Additionally, TouchBistros cloud-based platform means you can access your data and manage your restaurant from anywhere, at any time.

Overall, TouchBistro can help your business run more smoothly, increase revenue, and provide a better dining experience for your customers.

What is the actual cost?

TouchBistro offers a single license pricing for customers, which starts at $69 per month. It also comes with an add-on product pricing such as Reservations starting at $229 per month, Online Ordering starting at $50 per month, Gift Cards starting at $25 per month, and Loyalty starting at $99 per month.

ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for TouchBistro. You can also find here pricing information from TouchBistro's website.

Pros

• TouchBistro can be operated in offline mode.
• The software offers a high level of functionality within its user interface.
• End-users can easily add to menu items and change prices.
• TouchBistros inventory management system is more comprehensive than many of its competitors. The software allows for detailed tracking of stock levels, ingredient costs, and waste, helping businesses to minimize losses and optimize profits.
• TouchBistro offers a wide range of reporting features that provide valuable insights into a business performance. From sales reports to menu analysis, the softwares reporting capabilities make it easy for businesses to identify areas for improvement and make data-driven decisions.

Cons

• While TouchBistro does integrate with many third-party apps and services, its list of available integrations is not as extensive as some competitors. This may limit a business ability to customize its POS system to meet its unique needs.
• While TouchBistros interface is user-friendly, some of its more advanced features, such as customizing menu layouts or setting up detailed inventory tracking, may require more extensive training or technical expertise.
• TouchBistro is priced higher than some of its competitors, particularly for larger businesses or those with multiple locations. This may make it less accessible for smaller businesses with limited budgets.

How it stacks up?

Access a head to head analysis of TouchBistro vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is TouchBistro right for you or your business?

TouchBistro is a restaurant POS that provides an all-in-one restaurant management system. Businesses looking for a restaurant POS system that includes payment processing, online ordering, reservations can use TouchBistro. The following restaurant types can use TouchBistro; Full-Service Restaurant, Food Truck, Family Style, Fast Casual, Catering, Coffee Shop, Bakery, and Café. Some businesses using TouchBistro are Glacier Brewing Company, Numero 28 Pizzeria (Upper West Side), Bolivar Street BBQ, Red Lion Smokehouse, Steam Whistle Brewing, Pietro Nolita, Someday Something, Crosstown Pub, Salsa Salsa Smithtown, etc.