TouchStar Dialler Review - why 4.4 stars?

TouchStar Dialler Review
ITQlick Score: 91/100
ITQlick Rating: (4.4/5)
Pricing: 3.4/10 - low cost
Category: Call Center -> TouchStar Dialler
Ranking:Ranked 3 out of 240 Call Center systems
Company: Daviker Group
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: TouchStar Dialler pricing, TouchStar Dialler alternatives

Shlomi LaviShlomi Lavi / updated: Mar 22, 2022

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What is TouchStar Dialler and its features?

TouchStar Dialler is a cloud-based dialing solution for businesses to help them automate dialing processes via comfort messaging, call queuing, IVR, ACD, and more. TouchStar Dialler offers a wide variety of features such as call recording & monitoring, list management, campaign-specific caller id, call transfer, real-time and historical reporting, advanced scripting with CRM integration, inbound ACD & IVR, automatic payment processing, and SMS.

The target user audience of TouchStar Dialler is small, medium, and large-sized organizations. There is no mobile app support for TouchStar Dialler. Therefore, the users need to use their browser to access TouchStar Dialler from anywhere.

What is TouchStar Dialler rating?

The rating of TouchStar Dialler is 4.4 stars out of 5 and the total score is 91 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses TouchStar Dialler?

The typical customers include the following business size: SMBs.

Is it easy to use?

Yes, TouchStar Dialler makes it fairly easy to use. This product is user friendly and intuitive.

Is TouchStar Dialler cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently TouchStar Dialler can't be accessed on mobile, you would need to access it from your computer.

Is TouchStar Dialler the best Call Center system?

TouchStar Dialler is ranked 3 out of 240 software in their category (Call Center systems).

What are TouchStar Dialler's pros? (3 Pros)

  • TouchStar Dialler is intuitive, compliant, and overall ease of use
  • You can integrate TouchStar Dialler easily with your call center services
  • Users can also use TouchStar Dialler for their marketing and sales engagement

What are TouchStar Dialler's cons? (2 cons)

  • Customer support needs improvement to help users with their queries
  • At times the application lags due to user load

Who are their main alternatives?

Every business has different requirements. Therefore, it is essential to compare and analyze various alternatives. The three major competitors of TouchStar Dialler are Mixmax, AirCall, and CloudTalk.
  • Functionality: MixMax is a cloud-based sales engagement platform that helps revenue teams accelerate revenue at every customer journey stage. The features offered by Mixmax include personalized email, workflow automation, email tracking, email templates, CRM sync, one-click scheduling, nurture sequences, and more. Moreover, they can integrate Mixmax with Salesforce, Google Calendar, Dropbox, Box, Markdown, Github, Giphy, and Twitter to enhance the communication workflow. AirCall is a cloud-based VOIP system for businesses designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox, call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to help companies with their sales engagement. Moreover, Aircall can be integrated with your current marketing systems to have a complete flow of sales systems.

    CloudTalk is a cloud-based sales management system for small, medium, and large-sized organizations. The features offered by CloudTalk include call queueing, internal calls/extensions, call recording, voice mail, toll-free numbers, number porting, short numbers, international numbers, business hours, SMS/text messages, call masking, 3-way calling, and internal phone number tags. Moreover, CloudTalk offers an intelligent cloud routing feature that allows routing to the right agents through custom workflows.
  • Support: TouchStar Dialler offers only chat support for its users. However, Mixmax offers its users live webinars, online training, 24/7 chat, email support, knowledge base, FAQs, and phone support. However, AirCall offers in-person training, documentation, webinars & videos, 24/7 live chat support, FAQs/forums, knowledge base, and phone support for the users. However, Cloud Talk offers In Person, Live Online, Webinars, Documentation, Videos, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat support for the users.
  • Ease of Use: In comparison between all the four tools, all of them are easy to use with proper documentation and videos to help users. However, TouchStar Dialler needs to up its game regarding customer support. The overall design of all tools meets the modern UI/UX standards.

What is the cost of TouchStar Dialler?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for TouchStar Dialler

What should you ask Daviker Group during a demo session? (65 questions)

Schedule a demo with TouchStar Dialler and access 65 must ask questions for the vendor while watching TouchStar Dialler in action.

Where TouchStar Dialler is used?

TouchStar Dialler is ideal for organizations searching for an easy-to-use dialing solution for their business. It offers various features that make marketing and sales prospects easier to manage. From payment processing to call recording, all features are here. However, there is still a long way for TouchStar Dialler to reach its competitors’ level. Also, TouchStar Dialler does not offer the users the instant support they need. But, overall, if your needs are limited, TouchStar Dialler can be the right fit.

List of categories

Performance Management
Auto Dialer / Predictive Dialer
Call Recording
IVR
Call Center
Voice Recognition

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.