TouchStar Dialler Review - why 4.4 stars?

TouchStar Dialler Review
ITQlick Score: 91/100
ITQlick Rating: (4.4/5)
Pricing: 3.4/10 - low cost
Category: Call Center -> TouchStar Dialler
Ranking:Ranked 3 out of 240 Call Center systems
Company: Daviker Group
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: TouchStar Dialler pricing, TouchStar Dialler alternatives
Shlomi LaviShlomi Lavi / updated: Jul 16, 2020

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What is TouchStar Dialler?

TouchStar Dialer is a predictive dialer software that provides detailed management information which will allow contact center staff to easily assess data that is performing in real time. TouchStar Dialer has increased its productivity of predictive dialing by removing calls that are unproductive, such as, dead numbers, answering machines, and no answers.

With the data management feature, the user can see what is going on in the contact center in real time. Some of the key features of TouchStar Dialer include call recording, contact manager, call monitoring, campaign Specific Caller ID, and call transfer. TouchStar Dialer is offered by Daviker Group, a company that is based in the United Kingdom.

What is TouchStar Dialler rating? ()

The rating of TouchStar Dialler is 4.4 stars out of 5 and the total score is 91 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are TouchStar Dialler's typical customers?

The typical customers include the following business size: SMBs.

Is TouchStar Dialler the best Call Center?

TouchStar Dialler is ranked 3 out of 240 software in their category (Call Center systems).

Who are their main alternatives?

The two main competitors of TouchStar Dialer include CallCenterNow and eTollFree Predictive Dialer. CallCenterNow is a cloud-based call center software as well as predictive dialer, while TouchStar Dialer is a predictive dialer software. Some of the key features of CallCenterNow include contact center management, call recording, call results, campaign Specific Caller ID, and call back scheduling, whereas some of that key features of TouchStar Dialer include call recording, contact manager, call monitoring, campaign Specific Caller ID, and call transfer.

Both CallCenterNow and TouchStar Dialer are supported on the web-based platform. CallCenterNow is a software product that is offered by ChaseData, which is a Canadian based company, whereas TouchStar Dialer is offered by Daviker Group, a company that is based in the United Kingdom.

eTollFree Predictive Dialer is a cloud-based solution that offers predictive dialer and contact center features and tools, while TouchStar Dialer is a predictive dialer software. Both eTollFree Predictive Dialer and TouchStar Dialer are supported on the web-based platform. eTollFree Predictive Dialer is tailored to suit small business, while TouchStar Dialer is perfect for small business and mid-size businesses.

Some of the features of eTollFree Predictive Dialer include callbacks, real-time report display, lead management, autodial campaigns, and call monitoring, whereas some of that key features of TouchStar Dialer include call recording, contact manager, call monitoring, campaign Specific Caller ID, and call transfer.

What is the cost of TouchStar Dialler?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for TouchStar Dialler

What should you ask Daviker Group during a demo session? (65 questions)

Schedule a demo with TouchStar Dialler and access 65 must ask questions for the vendor while watching TouchStar Dialler in action.

Is it the right software for you?

TouchStar Dialer is suitable for small business and mid-size business that fulfill customer service requirement and handle customer services. The software is used by businesses in diverse industries such as accounting, architecture, construction, engineering, financial, healthcare, insurance, computing, manufacturing, and many more.

TouchStar Dialler's list of categories:

Performance Management
Auto Dialer / Predictive Dialer
Call Recording
IVR
Call Center
Voice Recognition

TouchStar Dialler Vs. Alternatives

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8x8
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zendesk
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$49 per user/month
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25
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.