TouchStar Dialler Review - why 4.4 stars?

TouchStar Dialler is a cloud-based dialing solution for businesses to help them automate dialing processes via comfort messaging, call queuing, IVR, ACD, and more. TouchStar Dialler offers a wide variety of features such as call recording & monitoring, list management, campaign-specific caller id, call transfer, real-time and historical reporting, advanced scripting with CRM integration, inbound ACD & IVR, automatic payment processing, and SMS.

The target user audience of TouchStar Dialler is small, medium, and large-sized organizations. There is no mobile app support for TouchStar Dialler. Therefore, the users need to use their browser to access TouchStar Dialler from anywhere.

The rating of TouchStar Dialler is 4.4 stars out of 5 and the total score is 91 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

The typical customers include the following business size: SMBs.

Yes, TouchStar Dialler makes it fairly easy to use. This product is user friendly and intuitive.

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

No, currently TouchStar Dialler can't be accessed on mobile, you would need to access it from your computer.

TouchStar Dialler is ranked 3 out of 240 software in their category (Call Center systems).

Every business has different requirements. Therefore, it is essential to compare and analyze various alternatives. The three major competitors of TouchStar Dialler are Mixmax, AirCall, and CloudTalk.

• Functionality: MixMax is a cloud-based sales engagement platform that helps revenue teams accelerate revenue at every customer journey stage. The features offered by Mixmax include personalized email, workflow automation, email tracking, email templates, CRM sync, one-click scheduling, nurture sequences, and more. Moreover, they can integrate Mixmax with Salesforce, Google Calendar, Dropbox, Box, Markdown, Github, Giphy, and Twitter to enhance the communication workflow. AirCall is a cloud-based VOIP system for businesses designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox, call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to help companies with their sales engagement. Moreover, Aircall can be integrated with your current marketing systems to have a complete flow of sales systems.
  
  CloudTalk is a cloud-based sales management system for small, medium, and large-sized organizations. The features offered by CloudTalk include call queueing, internal calls/extensions, call recording, voice mail, toll-free numbers, number porting, short numbers, international numbers, business hours, SMS/text messages, call masking, 3-way calling, and internal phone number tags. Moreover, CloudTalk offers an intelligent cloud routing feature that allows routing to the right agents through custom workflows.
• Support: TouchStar Dialler offers only chat support for its users. However, Mixmax offers its users live webinars, online training, 24/7 chat, email support, knowledge base, FAQs, and phone support. However, AirCall offers in-person training, documentation, webinars & videos, 24/7 live chat support, FAQs/forums, knowledge base, and phone support for the users. However, Cloud Talk offers In Person, Live Online, Webinars, Documentation, Videos, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat support for the users.
• Ease of Use: In comparison between all the four tools, all of them are easy to use with proper documentation and videos to help users. However, TouchStar Dialler needs to up its game regarding customer support. The overall design of all tools meets the modern UI/UX standards.

Schedule a demo with TouchStar Dialler and access 65 must ask questions for the vendor while watching TouchStar Dialler in action.