TouchStar Dialler Review - why 4.4 stars?

TouchStar Dialler Review
ITQlick Score: 25/100
ITQlick Rating:
Pricing: 3.4/10 - low cost
Category: Call Center -> TouchStar Dialler review
Ranking:Ranked 239 out of 240 Call Center systems
Company: Daviker Group
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: TouchStar Dialler pricing, TouchStar Dialler alternatives
Shlomi LaviShlomi Lavi / updated: Dec 09, 2022

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What is TouchStar Dialler?

TouchStar Dialler is a cloud-based dialing solution for businesses to help them automate dialing processes via comfort messaging, call queuing, IVR, ACD, and more. TouchStar Dialler offers a wide variety of features such as call recording & monitoring, list management, campaign-specific caller id, call transfer, real-time and historical reporting, advanced scripting with CRM integration, inbound ACD & IVR, automatic payment processing, and SMS.

The target user audience of TouchStar Dialler is small, medium, and large-sized organizations. There is no mobile app support for TouchStar Dialler. Therefore, the users need to use their browser to access TouchStar Dialler from anywhere.

Who is it best for?

The typical customers include the following business size: SMBs.

What is the actual cost?

ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for TouchStar Dialler.

Pros

  • TouchStar Dialler is intuitive, compliant, and overall ease of use
  • You can integrate TouchStar Dialler easily with your call center services
  • Users can also use TouchStar Dialler for their marketing and sales engagement

Cons

  • Customer support needs improvement to help users with their queries
  • At times the application lags due to user load

How it stacks up?

Access a head to head analysis of TouchStar Dialler vs alternative software solutions.
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8x8 Cont...
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Score
90/100
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25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

TouchStar Dialler is ranked 239 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of TouchStar Dialler is 4.4 stars out of 5 and the total score is 25 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, TouchStar Dialler makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently TouchStar Dialler can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between TouchStar Dialler and alternatives?

The most popular alternatives to TouchStar Dialler in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - TouchStar Dialler VS Call Center Software alternatives.

Is TouchStar Dialler right for you or your business?

TouchStar Dialler is ideal for organizations searching for an easy-to-use dialing solution for their business. It offers various features that make marketing and sales prospects easier to manage. From payment processing to call recording, all features are here. However, there is still a long way for TouchStar Dialler to reach its competitors’ level. Also, TouchStar Dialler does not offer the users the instant support they need. But, overall, if your needs are limited, TouchStar Dialler can be the right fit.

List of categories

Performance Management
Auto Dialer / Predictive Dialer
Call Recording
IVR
Call Center
Voice Recognition

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.