TouchStar Dialler - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Jul 16, 2020

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The two main competitors of TouchStar Dialer include CallCenterNow and eTollFree Predictive Dialer. CallCenterNow is a cloud-based call center software as well as predictive dialer, while TouchStar Dialer is a predictive dialer software. Some of the key features of CallCenterNow include contact center management, call recording, call results, campaign Specific Caller ID, and call back scheduling, whereas some of that key features of TouchStar Dialer include call recording, contact manager, call monitoring, campaign Specific Caller ID, and call transfer.

Both CallCenterNow and TouchStar Dialer are supported on the web-based platform. CallCenterNow is a software product that is offered by ChaseData, which is a Canadian based company, whereas TouchStar Dialer is offered by Daviker Group, a company that is based in the United Kingdom.

eTollFree Predictive Dialer is a cloud-based solution that offers predictive dialer and contact center features and tools, while TouchStar Dialer is a predictive dialer software. Both eTollFree Predictive Dialer and TouchStar Dialer are supported on the web-based platform. eTollFree Predictive Dialer is tailored to suit small business, while TouchStar Dialer is perfect for small business and mid-size businesses.

Some of the features of eTollFree Predictive Dialer include callbacks, real-time report display, lead management, autodial campaigns, and call monitoring, whereas some of that key features of TouchStar Dialer include call recording, contact manager, call monitoring, campaign Specific Caller ID, and call transfer.

2021's Top TouchStar Dialler Alternatives

Here are the top 4 alternatives to TouchStar Dialler that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
Best for SMBs
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
Best for Enterprise
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

1. Nextiva Hosted Call Center - Best for SMBs

Nextiva Hosted Call Center is an alternative Call Center software, Nextiva Hosted Call Center installed on-premises or used cloud based, TouchStar Dialler can be used on the cloud. Nextiva Hosted Call Center, with a pricing score of 3.6 is considered more expensive to implement than TouchStar Dialler with a score of 3.4.

Nextiva Hosted Call Center is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 20 main features). compare head to head: Nextiva Hosted Call Center Vs TouchStar Dialler

2. CenterWare Inbound - Best for Large Business

CenterWare Inbound is an alternative Call Center software, CenterWare Inbound used on the cloud, TouchStar Dialler can be used on the cloud. CenterWare Inbound, with a pricing score of 5.6 is considered more expensive to implement than TouchStar Dialler with a score of 3.4.

CenterWare Inbound is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (CenterWare offers 9 main features). compare head to head: CenterWare Inbound Vs TouchStar Dialler

3. 8x8 Contact Center - Best for Growing Companies

8x8 Contact Center is an alternative Call Center software, 8x8 Contact Center installed on-premises or used cloud based, TouchStar Dialler can be used on the cloud. 8x8 Contact Center, with a pricing score of 2.2 is considered less expensive to implement than TouchStar Dialler with a score of 3.4.

8x8 Contact Center is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (8x8 offers 43 main features). compare head to head: 8x8 Contact Center Vs TouchStar Dialler

4. Parakeet - Best for NO Budget or Start up Companies

Parakeet is an alternative Call Center software, Parakeet installed on-premises or used cloud based, TouchStar Dialler can be used on the cloud. Parakeet, with a pricing score of 2 is considered less expensive to implement than TouchStar Dialler with a score of 3.4.

Parakeet is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Parakeet offers 13 main features). compare head to head: Parakeet Vs TouchStar Dialler

5. zendesk talk

zendesk talk is an alternative Call Center software, zendesk talk installed on-premises or used cloud based, TouchStar Dialler can be used on the cloud. zendesk talk, with a pricing score of 2 is considered less expensive to implement than TouchStar Dialler with a score of 3.4.

zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features). compare head to head: zendesk talk Vs TouchStar Dialler

6. USAN IVR

USAN IVR is an alternative Call Center software, USAN IVR installed on-premises or used cloud based, TouchStar Dialler can be used on the cloud. USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than TouchStar Dialler with a score of 3.4.

USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features). compare head to head: USAN IVR Vs TouchStar Dialler

7. Telax Hosted Call Center

Telax Hosted Call Center is an alternative Call Center software, Telax Hosted Call Center installed on-premises or used cloud based, TouchStar Dialler can be used on the cloud. Telax Hosted Call Center, with a pricing score of 2 is considered less expensive to implement than TouchStar Dialler with a score of 3.4.

Telax Hosted Call Center is rated 4 stars by ITQlick experts, both software products offer a good range of features (Telax offers 13 main features). compare head to head: Telax Hosted Call Center Vs TouchStar Dialler

8. Talkdesk

Talkdesk is an alternative Call Center software, Talkdesk used on the cloud, TouchStar Dialler can be used on the cloud. Talkdesk, with a pricing score of 4.2 is considered more expensive to implement than TouchStar Dialler with a score of 3.4.

Talkdesk is rated 3.7 stars by ITQlick experts, both software products offer a good range of features (Talkdesk offers 9 main features). compare head to head: Talkdesk Vs TouchStar Dialler

9. Five9 Virtual Call Center

Five9 Virtual Call Center is an alternative Call Center software, Five9 Virtual Call Center installed on-premises or used cloud based, TouchStar Dialler can be used on the cloud. Five9 Virtual Call Center, with a pricing score of 6 is considered more expensive to implement than TouchStar Dialler with a score of 3.4.

Five9 Virtual Call Center is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Five9 offers 29 main features). compare head to head: Five9 Virtual Call Center Vs TouchStar Dialler

10. inContact Cloud Contact Center

inContact Cloud Contact Center is an alternative Call Center software, inContact Cloud Contact Center installed on-premises, TouchStar Dialler can be used on the cloud. inContact Cloud Contact Center is considered same cost to implement ($100 per user/month) as TouchStar Dialler, both with a pricing score of 3.4.

inContact Cloud Contact Center is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (inContact offers 4 main features). compare head to head: inContact Cloud Contact Center Vs TouchStar Dialler

11. Virtual Observer

Virtual Observer is an alternative Call Center software, Virtual Observer used on the cloud, TouchStar Dialler can be used on the cloud. Virtual Observer, with a pricing score of 5.8 is considered more expensive to implement than TouchStar Dialler with a score of 3.4.

Virtual Observer is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Virtual offers 8 main features). compare head to head: Virtual Observer Vs TouchStar Dialler

12. LiveVox Predictive Dialer

LiveVox Predictive Dialer is an alternative Call Center software, LiveVox Predictive Dialer cloud, TouchStar Dialler can be used on the cloud. LiveVox Predictive Dialer, with a pricing score of 6.4 is considered more expensive to implement than TouchStar Dialler with a score of 3.4.

LiveVox Predictive Dialer is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (LiveVox offers 4 main features). compare head to head: LiveVox Predictive Dialer Vs TouchStar Dialler

13. XenCALL Predictive Dialer

XenCALL Predictive Dialer is an alternative Call Center software, XenCALL Predictive Dialer installed on-premises or used cloud based, TouchStar Dialler can be used on the cloud. XenCALL Predictive Dialer, with a pricing score of 6 is considered more expensive to implement than TouchStar Dialler with a score of 3.4.

XenCALL Predictive Dialer is rated 4 stars by ITQlick experts, both software products offer a good range of features (XenCALL offers 15 main features). compare head to head: XenCALL Predictive Dialer Vs TouchStar Dialler

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.