TouchStar Dialler - Top 4 Alternatives (Mar 2022)

TouchStar Dialler Review
ITQlick Score: 91/100
ITQlick Rating: (4.4/5)
Pricing: 3.4/10 - low cost
Category: Call Center -> TouchStar Dialler -> TouchStar Dialler competitors
Ranking:Ranked 3 out of 240 Call Center systems
Company: Daviker Group
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: TouchStar Dialler review, TouchStar Dialler alternatives
Shlomi LaviShlomi Lavi / updated: Mar 22, 2022

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Every business has different requirements. Therefore, it is essential to compare and analyze various alternatives. The three major competitors of TouchStar Dialler are Mixmax, AirCall, and CloudTalk.
  • Functionality: MixMax is a cloud-based sales engagement platform that helps revenue teams accelerate revenue at every customer journey stage. The features offered by Mixmax include personalized email, workflow automation, email tracking, email templates, CRM sync, one-click scheduling, nurture sequences, and more. Moreover, they can integrate Mixmax with Salesforce, Google Calendar, Dropbox, Box, Markdown, Github, Giphy, and Twitter to enhance the communication workflow. AirCall is a cloud-based VOIP system for businesses designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox, call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to help companies with their sales engagement. Moreover, Aircall can be integrated with your current marketing systems to have a complete flow of sales systems.

    CloudTalk is a cloud-based sales management system for small, medium, and large-sized organizations. The features offered by CloudTalk include call queueing, internal calls/extensions, call recording, voice mail, toll-free numbers, number porting, short numbers, international numbers, business hours, SMS/text messages, call masking, 3-way calling, and internal phone number tags. Moreover, CloudTalk offers an intelligent cloud routing feature that allows routing to the right agents through custom workflows.
  • Support: TouchStar Dialler offers only chat support for its users. However, Mixmax offers its users live webinars, online training, 24/7 chat, email support, knowledge base, FAQs, and phone support. However, AirCall offers in-person training, documentation, webinars & videos, 24/7 live chat support, FAQs/forums, knowledge base, and phone support for the users. However, Cloud Talk offers In Person, Live Online, Webinars, Documentation, Videos, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat support for the users.
  • Ease of Use: In comparison between all the four tools, all of them are easy to use with proper documentation and videos to help users. However, TouchStar Dialler needs to up its game regarding customer support. The overall design of all tools meets the modern UI/UX standards.

TouchStar Dialler alternatives - for low budget, SMBs and global businesses

Here are the top 4 alternatives to TouchStar Dialler that are worth checking out:

Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
TouchSta...
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
Best for SMBs
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.