Tract Review - why 4.7 stars?

Shlomi Lavi / updated: Jul 09, 2022

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What is Tract?

Tract is a field service software designed to help simplify the management of field operations. The software combines mobile, web, and advanced identification devices to increase the accuracy in tracking field operations and enable communications in real-time. With Tract, businesses can streamline business processes and internal communication.

Some of Tract key features are work order management, invoicing & quoting, point of sale, and fleet & inventory management. The software is developed by Tract Systems®, a computer software company with a workforce of less than 10 employees. This privately held company was founded in 2014 and is based in Toronto, Ontario, Canada.

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Who is it best for?

The typical customers include the following business size: Small businesses and start ups.

What is the actual cost?

Tract pricing information includes Basic and Pro plans.

The Basic plan costs $50 per tech a month and includes CRM, dispatch, and unlimited office users.

The Pro plan goes for $70 per tech a month and includes time tracking, maintenance contracts, and unlimited office users.

Furthermore, Tract also comes with add on options, and this cost $35 per month for Retail POS, $10/month for Quickbooks/Xero integration, Payment Integration at 2.9% + $0.30, and $30/month/device for GPS Fleet Management.

ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Tract. You can also find here pricing information from Tract's website.

Pros

• Various actionable information can be generated from the system without having to print reports
• Charts, graphs, and data are accurate
• Data is fast and processed in real-time
• Follow up customer support service has been very good

Cons

• Tickets number needs to be in numeric order
• No option to crop or edit tickets taken by logging staffs

How it stacks up?

Access a head to head analysis of Tract vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Tract right for you or your business?

Tract is suitable for small business enterprises, but larger businesses can also use it. The software can be implemented in all kinds of field service businesses, from construction to plumbing, technical repair, and security service. Some of the businesses using Tract are Arcado Property Maintenance & Services, Inc, Robinson & Sons HVAC, and Sam Balaa Locksmith & City Security.