Tracx - Top Competitors (Apr 2022)

Shlomi Lavi / updated: Apr 30, 2022

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Tracx vs. Alternatives in 2023

Tracx competes with other systems in its categories like Birdeye, AskNicely, and Totango. We will compare these systems in some specific aspects below.

• Functionality: Tracx offers features like Form builder, Survey Templates, Dynamic QR Code generator, Landing Page Builder, Data Retention, Feedback Analytics, Data export (CSV/XLS), Automated Insights, Email Notifications, Customizable Branding, Customizable Templates, Customer Database, Trend Analysis, Collaboration, Real-time Alerts, Text analytics, Search & Archive, Email Reports, etc. Birdeye offers features like Listings, Pages, Reviews, Referrals, Messaging, Webchat, Payments, Surveys (available in Tracx), Benchmarking, Insights, Ticketing, Benchmarking, Campaign Management, Canned Responses, Chatbot, Communication Management, Competitive Analysis, Configurable Alerts, Dashboard, Audience Targeting, Contact Management, etc.
  
  AskNicely offers features like Customer Feedback, Workflows, Recognition, Coaching, Employee Feedback, Insights, Customer Segmentation, Dashboard, Data Analysis Tools, Email Marketing, Feedback Management, Mobile Survey, Multi-Channel Data Collection, Predictive Analytics, Pulse Surveys, etc. Totango offers features like Account Profile, User Profile, Product Usage, Tasks & Timeline, Scorecards, Segments, Reporting & Analytics (available in AskNicely), Asset Management, Assign Tasks & Touchpoints, Email Campaign Designer, Template Library, Surveys, Outcome Success Plans and Customer Portal, Customer Data Hub, Integrations
• Customers/Industries: Tracx offers features like Automotive, Education, Healthcare, Hospitality, Retail, etc. Birdeye targets Healthcare, Dental, Real Estate, Home Services, Retail, Legal, Financial Services, Hospitality, Automotive, Restaurants, Insurance, Personal Services, etc. Birdeye has customers 1st Family Dental, 3 Day Blinds, 8 x 8, Academy Mortage Corporation, ACE, AdGenio, American Pacific Mortage, AMN Healthcare, Aspen Dental, Banyan, Baptist Health South Florida, BELL Apartment Living, etc.
  
  AskNicely has customers like SAS Global Communications, Catholic Church Insurance, Evo CyclesIsentia, Astrak Group, Hudsons Property, Ukthe Source Bulk Foods, Jumpyard Skövde, EPAY Systems Inc, Schweiger Dermatology Group, Vanguard Group, HOMELINK, Aptive Environmental, Unique Realty, Contentsquare, The DJ & Lindsey Team, Handicare, Techlam, Imagina Energia, Commercial Fire & Communications Inc, The Snorkel Store, The City Bin Co, Jiffy Lube, Plena Healthcare, The Camp Transformation Centereco Portal, etc. Totango has customers like Google, Zoom, Autodesk, SAP, NTT, Aircall, SentinelOne, Aruba, Wisr, Walkme, SevenRooms, Lucid, Jobvite, Sage, SAP, Zoom, Monster, Trustpilot, B2B Publisher, Workfront, Waystar, Data Intensity, etc.
• Cost: Tracx starts at £19 per month. Tracx starts with a free trial. Totango starts at $199 per month with a free trial and a free version. The license cost information for AskNicely and Birdeye is unavailable.
• Cloud-based/On-premise: Tracx and its listed alternatives are cloud-based.
• Popularity: Birdeye is privately held and trusted by 80,000+ local businesses and local brands. Totango is also privately held with over 5,000 customers.
• Scalability: Tracx and all its alternatives accommodate organizations of all sizes.
• Support: Tracx offers support channels like Email/Help Desk, Phone Support, and Chat. Totango offers an Email/Help Desk, FAQs/Forum, Knowledge Base, and Chat. Birdeye Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. AskNicely offers all channels of Birdeye except 24/7 (Live Rep).