Twilio Review - why 4.2 stars?

Twilio Review
ITQlick Score: 81/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: SMS Marketing -> Twilio review
Ranking:Ranked 7 out of 27 SMS Marketing systems
Company: TWILIO
Pricing: starts at $1 per hour
Typical customers: Medium and large size businesses
Platforms: Cloud
Links: Twilio pricing, Twilio alternatives
Shlomi LaviShlomi Lavi / updated: Aug 01, 2022

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What is Twilio?

Twilio software is a cloud communication platform with building blocks that help users to add voice, messaging and video to their web as well as mobile applications. The platform enables programmers to integrate numerous communication channels and use the already present web development skills, existing servers, codes, databases and karma to crack the communication problems.

It is an integrated suite of various modules including Twilio Flex, programmable (video, SMS, voice and wireless), Authy and Twilio API for whatsapp. The software is a product of Twilio Company founded in 2008 in the United States.

It supports Windows Vista, Windows 7, Mac OS, Web browser (OS agnostic) operating systems and more.

Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

The cost of license starts at $1 per hour. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Twilio. You can also find here pricing information from Twilio's website.

How it stacks up?

Access a head to head analysis of Twilio vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Twilio
ITQlick rating
4.2/5
Score
81/100
Pricing
2/10
License pricing
$1 per hour
Functionality
16
Review
Compare
Flowroute
ITQlick rating
4.6/5
Score
91/100
Pricing
5.4/10
License pricing
Pricing not available
Functionality
3
Intercom
ITQlick rating
4.6/5
Score
86/100
Pricing
7/10
License pricing
$38 per feature/month
Functionality
5
TargetEveryOne
ITQlick rating
4.5/5
Score
85/100
Pricing
6/10
License pricing
$79 per month
Functionality
6
TextMagic
ITQlick rating
4.7/5
Score
85/100
Pricing
2/10
License pricing
$0.04 per license
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best SMS Marketing system?

Twilio is ranked 7 out of 27 software in their category (SMS Marketing systems).

How they are rated on ITQlick?

The rating of Twilio is 4.2 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Twilio makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Twilio can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Twilio and alternatives?

The most popular alternatives to Twilio in 2023: Flowroute, Intercom, TargetEveryOne, TextMagic, TXTImpact. Access the complete competitors analysis here - Twilio VS SMS Marketing Software alternatives.

Is Twilio right for you or your business?

Twilio software is created to be used by businesses of numerous sizes including large, small and medium-sized organizations. Businesses operating in markets such as Africa, Asia, Middle-East, Europe, Germany, Japan, Australia, Canada, United Kingdom, Latin America and the United States can use Twilio software.

Various industries using this software include Technology, On-demand Services, Financial Services, Retail, Healthcare, and Real Estate among others.

List of categories

Data Analysis Tools
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
IVR
VoIP
Call Center
Call Center Workforce Management
Call Tracking
Chat

List of features

Basic Reports
Chat
Data Import/Export
Online Customer Support
VoIP

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.