Universal Knowledge Review

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Last updated: Sep 16, 2019

Universal Knowledge Review

ITQlick rating
(2.8/5)

Starting from $10 per user/month

Universal Knowledge Suite was developed by Knowledge Powered Solutions. It is a knowledge management software created to enhance the efficiency of the personnel and reduce the overall operational costs. This so...

  • Categories (4/8):

    • Call Monitoring
    • Call Recording
    • Content Management
    • Document Management

Shlomi Lavi / updated: Sep 16, 2019

What is Universal Knowledge?

Universal Knowledge Suite was developed by Knowledge Powered Solutions. It is a knowledge management software created to enhance the efficiency of the personnel and reduce the overall operational costs. This software offers modules for helpdesk, customer service, web self-service and call center in addition to the knowledge management tool.

Average Rating -

The rating of Universal Knowledge is 2.8 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.

Features

Universal Knowledge comes with comprehensive knowledge management system that emphasizes streamlining processes for customers and for managerial staff, leading to simple searches and management as well as insight to the business content. Other features include web self-service, contact center, service desk and internal knowledge management.

Competitors & Alternatives

Good alternatives of Universal Knowledge are FreshService, Reamaze, and Kapdesk.

Universal Knowledge Pricing Information

The cost of license starting from $10 per user/month. The experts at ITQlick has reviewed Universal Knowledge pricing and gave the software a total cost of ownership (TCO) rating of 10 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Universal Knowledge in action

Universal Knowledge Categories

Call Monitoring
Call Recording
Content Management
Document Management
Call Center
Help Desk
Data Management
Call Tracking

Specifications

Company:
Address: Cheshire, United Kingdom
Website:https://www.kpsol.com/
Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Universal Knowledge Features

Document Management
Knowledge Base/FAQ
Inbound Call Center
Call Center
Content Management

Universal Knowledge Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
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2/10
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$29 per user/month
Hosting
On premise and Cloud
Functionality score
48
Fit small business
Fit medium business
Fit large business
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