Universal Knowledge 2019 Review

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Last updated: Jul 29, 2019

Universal Knowledge Review

ITQlick rating
(4.5/5)

Starting from $10 Per month/user

Universal Knowledge Suite was developed by Knowledge Powered Solutions. It is a knowledge management software created to enhance the efficiency of the personnel and reduce the overall operational costs. This so...

  • Categories (4/8):

    • Content Management
    • Call Recording
    • Call Monitoring
    • Document Management

What is Universal Knowledge? Updated: Jul 29, 2019

Universal Knowledge Suite was developed by Knowledge Powered Solutions. It is a knowledge management software created to enhance the efficiency of the personnel and reduce the overall operational costs. This software offers modules for helpdesk, customer service, web self-service and call center in addition to the knowledge management tool.

Universal Knowledge Average Rating -

The rating of Universal Knowledge is 4.5 stars. The rating is based on ITQlick expert review

Universal Knowledge Typical Customers

Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.

Universal Knowledge Features

Universal Knowledge comes with comprehensive knowledge management system that emphasizes streamlining processes for customers and for managerial staff, leading to simple searches and management as well as insight to the business content. Other features include web self-service, contact center, service desk and internal knowledge management.

Universal Knowledge Alternatives

Good alternatives of Universal Knowledge are FreshService, Reamaze, and Kapdesk.

Universal Knowledge Pricing Information

Information about the pricing of Universal Knowledge is not accessible and you can fill out this form to get one.

Universal Knowledge demo

25 questions to ask the vendor on Universal Knowledge demo

Universal Knowledge Categories

Content Management
Call Recording
Call Monitoring
Document Management
Call Center
Help Desk
Data Management
Call Tracking

Specifications

Company:
Address: Cheshire, United Kingdom
Website:Universal Knowledge
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Universal Knowledge Features

Document Management
Knowledge Base/FAQ
Inbound Call Center
Call Center
Content Management
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Universal Knowledge Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Universal
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
$10 Per month/user
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13
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
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$29 Per month/user
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37
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38
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93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
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Software review
TeamSupport
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92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
Cloud
Functionality score
44
Fit small business
Fit medium business
Fit large business
Software review