Universal Knowledge Review - why 2.8 stars?

Universal Knowledge Review
ITQlick Score: 76/100
ITQlick Rating:
Pricing: 10/10 - high cost
Category: Help Desk -> Universal Knowledge review
Ranking:Ranked 86 out of 210 Help Desk systems
Company: Knowledge Powered Solutions
Pricing: starts at $13.21 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Universal Knowledge pricing, Universal Knowledge alternatives
Shlomi LaviShlomi Lavi / updated: Mar 07, 2022

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What is Universal Knowledge?

Universal Knowledge Suite was developed by Knowledge Powered Solutions. It is a knowledge management software created to enhance the efficiency of the personnel and reduce the overall operational costs. This software offers modules for helpdesk, customer service, web self-service and call center in addition to the knowledge management tool.

Who is it best for?

Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.

Main features and functionalities

Universal Knowledge comes with comprehensive knowledge management system that emphasizes streamlining processes for customers and for managerial staff, leading to simple searches and management as well as insight to the business content. Other features include web self-service, contact center, service desk and internal knowledge management.

What is the actual cost?

The cost of license starts at $13.21 per user/month. ITQlick pricing score is 10 out of 10 (10 is most expensive). Access ITQlick pricing guide for Universal Knowledge.

How it stacks up?

Access a head to head analysis of Universal Knowledge vs alternative software solutions.
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Universa...
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$13.21 per user/month
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SolarWin...
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Zoho Des...
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3
Zendesk
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4.3/5
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92/100
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2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Universal Knowledge is ranked 86 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Universal Knowledge is 2.8 stars out of 5 and the total score is 76 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Universal Knowledge makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Universal Knowledge on your mobile/smart phone.

What should we ask during a demo session?

Differences between Universal Knowledge and alternatives?

The most popular alternatives to Universal Knowledge in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Universal Knowledge VS Help Desk Software alternatives.

List of categories

Call Monitoring
Call Recording
Content Management
Document Management
Call Center
Help Desk
Data Management
Call Tracking

List of features

Document Management
Knowledge Base/FAQ
Inbound Call Center
Call Center
Content Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.