UpKeep Review - why 4.7 stars?

Shlomi Lavi / updated: Feb 28, 2023

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What is UpKeep?

UpKeep is a powerful and intuitive maintenance software designed to help businesses streamline their maintenance operations, increase efficiency, and reduce costs. Founded in 2014, UpKeep is headquartered in Los Angeles, California, and has quickly become one of the leading maintenance management software solutions available today.

UpKeep is designed for businesses of all sizes and industries, from small startups to large corporations. Whether you are running a manufacturing plant, managing a fleet of vehicles, or maintaining a commercial building, UpKeep can help you keep track of all your maintenance activities and ensure that your equipment and facilities are always in top condition.

One of the key features of UpKeep is its mobile app, which allows users to access the software from anywhere, at any time. With the app, maintenance workers can easily create work orders, view maintenance schedules, and receive real-time updates on the status of their tasks. This helps to reduce downtime and ensure that maintenance issues are addressed promptly, before they turn into more serious problems.

Another powerful feature of UpKeep is its asset management capabilities. With UpKeep, users can easily track and manage all of their equipment and facilities, including serial numbers, maintenance histories, and warranty information. This helps to ensure that maintenance tasks are completed on time and that equipment is properly maintained, which can help to extend its lifespan and reduce repair costs.

UpKeep also offers a powerful reporting and analytics tool, which allows users to track and analyze maintenance data over time. This can help businesses identify trends and patterns in their maintenance operations, which can be used to optimize maintenance schedules, reduce costs, and improve overall efficiency.

Overall, UpKeep is a powerful and easy-to-use maintenance software solution that can help businesses of all sizes and industries streamline their maintenance operations and reduce costs. With its mobile app, asset management capabilities, and advanced reporting tools, UpKeep is the perfect solution for businesses looking to improve their maintenance operations and stay ahead of the competition.

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Who is it best for?

UpKeep Maintenance software is used by a wide range of businesses across various industries, including manufacturing, facilities management, property management, hospitality, and transportation. Its typical customers are companies with maintenance and repair needs, ranging from small businesses to large corporations.

Here are five examples of companies that use UpKeep Maintenance software:

1. Waffle House - Waffle House is a popular chain of restaurants that operates over 2,000 locations across the United States. They use UpKeep to manage maintenance and repairs across their properties, ensuring that their restaurants are always clean, safe, and fully operational.

2. Airbus Helicopters - Airbus Helicopters is a leading manufacturer of helicopters and other aerospace products. They use UpKeep to manage maintenance and repairs on their manufacturing equipment, ensuring that their production lines run smoothly and efficiently.

3. Hilton Hotels & Resorts - Hilton is a global hospitality company with over 6,000 properties in more than 100 countries. They use UpKeep to manage maintenance and repairs across their properties, ensuring that their guests have a safe and comfortable stay.

4. Coca-Cola Bottling Company United - Coca-Cola Bottling Company United is a leading bottler and distributor of Coca-Cola products in the southeastern United States. They use UpKeep to manage maintenance and repairs on their production equipment and fleet of delivery vehicles, ensuring that their products are always delivered fresh and on time.

5. Saddle Creek Logistics Services - Saddle Creek Logistics Services is a third-party logistics provider that offers warehousing, transportation, and supply chain management services. They use UpKeep to manage maintenance and repairs on their fleet of trucks and trailers, ensuring that their deliveries are always on schedule and their equipment is in top condition.

In addition to these companies, UpKeep is used by thousands of other businesses across various industries, including food and beverage, healthcare, education, and more. Its user-friendly interface, powerful features, and mobile accessibility make it a popular choice for businesses looking to streamline their maintenance operations and improve their bottom line.

Main features and functionalities

UpKeep Maintenance software can help your business in several ways:

1. Streamline maintenance operations: UpKeep can help you streamline your maintenance operations by providing a central platform to manage all maintenance requests, work orders, and schedules. This can help you save time and reduce administrative costs associated with maintenance operations.

2. Improve equipment uptime: With UpKeep, you can schedule preventive maintenance tasks and track equipment downtime to improve the reliability and uptime of your equipment. This can help you avoid costly breakdowns and reduce downtime.

3. Increase efficiency: By providing real-time updates and alerts on maintenance activities, UpKeep can help your maintenance team work more efficiently and respond quickly to maintenance issues. This can help you reduce repair times and increase equipment availability.

4. Optimize maintenance costs: With UpKeep, you can track maintenance expenses and analyze maintenance data to identify areas where you can reduce costs. This can help you optimize your maintenance budget and reduce overall maintenance expenses.

5. Improve safety and compliance: UpKeep can help you ensure that all maintenance activities are performed safely and in compliance with regulatory requirements. This can help you avoid fines and penalties for non-compliance and improve the safety of your workplace.

Overall, UpKeep Maintenance software can help your business improve maintenance operations, reduce costs, and increase equipment uptime and availability. Its mobile accessibility, powerful reporting tools, and user-friendly interface make it a popular choice for businesses of all sizes and industries.

What is the actual cost?

Upkeep offers a free plan (community plan) and three licensed plans, namely Starter, professional, and business plus. The starter plan for small businesses starts at $45/month per user.

The professional plan for small and medium-sized businesses starts at $75/month per user. Business plus for businesses that want to advance starts at $120/month per user.

The starter plan comes with features like Inventory Management, Preventive Maintenance, and Monthly Analytics & Reporting. The professional plan includes features such as Advanced Analytics & Reporting, Requests Portal, and Signature Capture.

Business Plus comes with features like automated workflow, Reliability Tracking, Purchase Order Management, API Access, Multi-site Modules, and Customizable Dashboards.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for UpKeep. You can also find here pricing information from UpKeep's website.

Pros

• UpKeep offers a mobile app that allows technicians to manage work orders, track inventory, and perform inspections from their mobile devices. This mobile app provides real-time visibility into maintenance operations, which improves efficiency and reduces downtime. Some of UpKeeps competitors do not offer a mobile app, which can be a disadvantage for businesses with mobile workforces.
• UpKeep has an intuitive and user-friendly interface that makes it easy for users to navigate and complete tasks. The software drag-and-drop feature and customizable templates make it simple to create work orders and preventive maintenance schedules. Compared to some of its competitors, UpKeep ease of use is a significant advantage, as it requires minimal training and onboarding time.
• UpKeep offers integrations with other software such as Zapier, QuickBooks, Salesforce, NetSuite, and Microsoft Dynamics. These integrations enable businesses to streamline their maintenance operations and automate workflows. Compared to some of its competitors, UpKeep integrations are a significant advantage, as they provide users with a more comprehensive solution that can meet their specific business needs.

Cons

• While UpKeep offers a lot of functionality out of the box, some users may find that it lacks the level of customization and flexibility that they need. Other maintenance management solutions may offer more customization options and advanced features.
• While UpKeep is generally user-friendly, it can have a steeper learning curve compared to some other maintenance management solutions. Some users may require more training or support to fully utilize all of the features and capabilities of the software.

How it stacks up?

Access a head to head analysis of UpKeep vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is UpKeep right for you or your business?

Companies or services with tools or equipment aiming to manage and track the maintenance of these items are fit to use UpKeep. Customers who best enjoy the services of UpKeep are those in asset maintenance specialties like buildings, property, hospitality, restaurants, churches, non-profits, healthcare, manufacturing, facilities, etc. Examples of customers using UpKeep are Unilever, Yamaha, McDonalds, Marriott, Aramark, Pepsi bottling ventures, Subway, etc.