UpKeep Review - why 4.7 stars?

UpKeep Review
ITQlick Score: 94/100
ITQlick Rating: (4.7/5)
Pricing: 2/10 - low cost
Category: Maintenance -> UpKeep
Ranking:Ranked 1 out of 272 Maintenance systems
Company: UpKeep Maintenance Management
Pricing: starts at $45 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: UpKeep pricing, UpKeep alternatives

Shlomi LaviShlomi Lavi / updated: Jun 28, 2022

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What is UpKeep and its features?

UpKeep is a cloud-based maintenance software (CMMS) that empowers every maintenance and reliability team with the tools and information they need.
The software comes with features/solutions like;
  • Asset Management: This feature provides powerful insights to help various teams manage their full asset lifecycle.
  • Preventive Maintenance: This feature comes with the tools to help modern-day maintenance professionals prevent asset breakdowns beforehand.
  • Facility Maintenance: With this feature, various agile maintenance teams can plan their day confidently and in subsequent days.
  • Property Maintenance: Maintenance teams and managers can easily access and approve work orders on smartphones or tablets.
  • Inventory Management: This feature provides maintenance teams and managers with consequential insights to control costs towards sufficient supply in stock better.
Upkeep is a maintenance software that started in the year 2014. The company is headquartered in Los Angeles, California, the United States. The company has a workforce of up to 200 employees.

What is UpKeep rating?

The rating of UpKeep is 4.7 stars out of 5 and the total score is 94 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses UpKeep?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, UpKeep makes it fairly easy to use. This product is user friendly and intuitive.

Is UpKeep cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access UpKeep on your mobile/smart phone.

Is UpKeep the best Maintenance system?

UpKeep is ranked 1 out of 272 software in their category (Maintenance systems).

What are UpKeep's pros? (3 Pros)

  • UpKeep offers free features in its free plan
  • The software is easy to use and simple to learn
  • Users can conveniently access UpKeep right from a mobile phone or a computer.

What are UpKeep's cons? (1 cons)

  • The software has a poor scheduling feature for recurring work orders

Who are their main alternatives?

UpKeep competes with other maintenance software products like Asset Panda, Fiix, and MaintainX. We will compare these maintenance software products in some specific aspects below.
  • Functionality: UpKeep offers features like Asset Management, Property Management, Facility Management, Inventory Management, Preventive Maintenance, and Equipment. When compared to its alternatives, most Fiix features are like UpKeep. However, Fiix offers the grab data from any production system not available in UpKeep. MaintainX offers a Communication and Chat feature not seen in Upkeep. Asset Panda offers Fixed Asset Tracking, IT Asset Tracking, Tool Tracking, Maintenance Tracking, Reservations, etc.
  • Customers/Industries: Upkeep targets maintenance teams in manufacturing, facilities, farming/agriculture, building, etc. Customers like Pepsi bottling ventures, YAHAMA, and MacDonalds use Upkeep. Compared to its alternatives, Asset Panda targets maintenance teams in education, construction, healthcare, government, non-profits, etc. Customers like Yeti, The Boring Company, and BritisRedCross use Asset Panda. MaintainX targets maintenance teams in manufacturing, facility management, food and beverage, hospitality, education, and schools, etc. Customers like MacDonalds, Dominos, and UniverSolution use MaintainX.
  • Cost: Industry experts cost-rated this maintenance software as 1 (where 1-2 is a low-cost and 4-5 is a high-cost), which means it is low-cost software amongst its alternatives. The license cost for Upkeep starts at $45/month per user. Compared to its alternatives, Fiix starts with a basic plan at $45 per user per month (annual billing). MaintainX starts with the Essential plan at $8.33/month per user, per month, when billed annually. Asset Panda (customizable pricing) starts at $83 per month (billed annually).
  • Cloud-based/On-premise: UpKeep and all its alternatives are cloud-based.
  • Popularity: UpKeep (2014) is a privately held company with 3000+ companies using its asset management solutions. Compared to its alternatives, Fiix (2008) is a privately held company managing over 6.2 million work orders and 3.5 million PMs every year. MaintainX (2018) is also privately held.
  • Support: Upkeep and its alternatives share similar support channels like email/help desk, FAQs/forum, a knowledge base, phone support, and chat. UpKeep and MaintainX offer a 24/7 live rep support channel which is lacking in Fiix and Asset Panda.

What is the cost of UpKeep?

Upkeep offers a free plan (community plan) and three licensed plans, namely Starter, professional, and business plus. The starter plan for small businesses starts at $45/month per user.

The professional plan for small and medium-sized businesses starts at $75/month per user. Business plus for businesses that want to advance starts at $120/month per user.

The starter plan comes with features like Inventory Management, Preventive Maintenance, and Monthly Analytics & Reporting. The professional plan includes features such as Advanced Analytics & Reporting, Requests Portal, and Signature Capture.

Business Plus comes with features like automated workflow, Reliability Tracking, Purchase Order Management, API Access, Multi-site Modules, and Customizable Dashboards.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for UpKeep. You can also find here pricing information from UpKeep's website.

What should you ask UpKeep Maintenance Management during a demo session? (65 questions)

Schedule a demo with UpKeep and access 65 must ask questions for the vendor while watching UpKeep in action. Visit the vendor's website here.

Where UpKeep is used?

Companies or services with tools or equipment aiming to manage and track the maintenance of these items are fit to use UpKeep. Customers who best enjoy the services of UpKeep are those in asset maintenance specialties like buildings, property, hospitality, restaurants, churches, non-profits, healthcare, manufacturing, facilities, etc. Examples of customers using UpKeep are Unilever, Yamaha, McDonalds, Marriott, Aramark, Pepsi bottling ventures, Subway, etc.

List of categories

Billing & Invoicing
FS Scheduling & Dispatch
Inventory Management
Asset Tracking
CMMS
EAM
Equipment Maintenance
Preventive Maintenance
Web-Based CMMS
Work Order Management
Usage Tracking
Scheduling

List of features

Remote Access
Inventory Management
Work Order Management
Mobile Access
Purchasing
RFID Integration
Vendor Managed Inventory

UpKeep Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
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UpKeep
ITQlick rating
4.7/5
Score
94/100
Pricing
2/10
License pricing
$45 per user/month
Functionality
19
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FTMainte...
ITQlick rating
4.3/5
Score
94/100
Pricing
2.6/10
License pricing
$40 per month
Functionality
32
Fiix
ITQlick rating
4.5/5
Score
93/100
Pricing
3/10
License pricing
$45 per user/month
Functionality
30
Review
Hippo CM...
ITQlick rating
4.4/5
Score
93/100
Pricing
2/10
License pricing
$35 per user/month
Functionality
27
eMaint C...
ITQlick rating
4.5/5
Score
92/100
Pricing
2/10
License pricing
$33 per user/month
Functionality
21
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.