Upland PSA Review - why 4.2 stars?
Compare Pricing
ITQlick Score: | 82/100 |
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ITQlick Rating: | (4.2/5) |
Pricing: | 8/10 - high cost |
Category: | Professional Services Automation -> Upland |
Ranking: | Ranked 16 out of 108 Professional Services Automation systems |
Company: | Upland Software |
Pricing: | starts at $20 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Upland PSA pricing, Upland PSA alternatives |

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What is Upland and its features?
The software features can monitor project profitability, increase sales, improve services to customers, and employee performance. The software has features like mobile messaging, InterFAX, InGenius, and localytics. Upland PSA was founded by Upland Software, a software company founded in 2010, currently based in Austin, Texas, United States, with an employee size of about 1001-5001 persons.
What is Upland PSA rating?
Who uses Upland PSA?
Is it easy to use?
Is Upland PSA cloud-based?
Can it be used on mobile?
Is Upland PSA the best Professional Services Automation system?
What are Upland PSA's pros? (3 Pros)
- Upland PSA allows the tracking of PTO requests
- It sends promotional texts to customers for retailers
- It is generally easy to use and has a good customer service team
What are Upland PSA's cons? (3 cons)
- Some users once experienced lagging within the software
- Employees can no access some payroll functions yet
- A few users reported the difficulty experienced in accessing the information on assignments and time off
Who are their main alternatives?
What is the cost of Upland PSA?
The Monthly Subscription package has four pricing plans; the Fax +200 plan, the Fax +500 plan, the Fax +1000 plan, and the Fax +Custom plan. The Fax +200 plan costs $9.95/month and features 100 inbound nans outbound pages, local fax number, and additional page costs $0.09. The Fax +500 plan costs $22.95/month and features 250 inbound and outbound pages, a local fax number, and an additional page costs $0.09.
The Fax +1000 plan costs $42.95/month and features 500 inbound and outbound pages, local fax number, and additional page costs $0.08. The Fax + Custom plan has customized pricing and features data sovereignty, multiple lines, and toll-free options.
The Prepaid Packages has four pricing plans; the Basic plan, the Level 1 plan, the Level 2 plan, and the Level plan 3 plan. The Basic plan costs $10 for 91 pages at $0.11/page; the Level 1 plan costs $50 for 509 pages at $0.10/page and the Level 2 plan costs $100 for over 1100 pages at $0.088/page. Lastly, the Level 3 plan costs $250 for over 3100 pages at $0.079 per page.
What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 8 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Upland PSA.
What should you ask Upland Software during a demo session? (65 questions)
Where Upland PSA is used?
Upland PSA is fit for small, medium, and large businesses. It suits project managers, front desk staff, receptionists, and customer service agents in industries like HR and legal, marketing, educational institutions, and Information Technology. Some Upland PSA software users are; Texas A&M University School of Law, Fortnum, and Mason, Stand Down, and Incisive Media.List of categories
List of features
Upland PSA Vs. Alternatives
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.