USAN ACD Review - why 4 stars?

USAN ACD Review
ITQlick Score: 76/100
ITQlick Rating:
Pricing: 9.6/10 - high cost
Category: Call Center -> USAN ACD review
Ranking:Ranked 82 out of 240 Call Center systems
Company: USAN INC
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: USAN ACD pricing, USAN ACD alternatives
Shlomi LaviShlomi Lavi / updated: Mar 03, 2022

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What is USAN ACD?

USAN ACD is a cloud-based customer service call center that helps users connect with their customers for easy communication. Automated call dialer helps the customers using it to connect with remote customers who make orders via the call. USAN ACD is designed to work properly in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprises.

With USAN ACD, businesses can engage their customers in conversation helping develop good relationships with their customers. Major features found in USAN ACD includes online CRM, small businesses CRM, call center and customer engagement among others. USAN INC is a company that develops and distributes USAN ACD. The company is based in the United States of America.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

ITQlick pricing score is 9.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for USAN ACD.

Pros

  • USAN ACD is customizable for user needs
  • Under heavy operations, USAN ACD is fast
  • USAN ACD is fast to learn and use due to its good user interface

Cons

  • It is costly to buy and use
  • USAN ACD is not flexible

How it stacks up?

Access a head to head analysis of USAN ACD vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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USAN ACD
ITQlick rating
4/5
Score
76/100
Pricing
9.6/10
License pricing
Pricing not available
Functionality
7
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nextiva ...
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3.6/10
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$11.95 per user/month
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20
8x8 Cont...
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93/100
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43
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CenterWa...
ITQlick rating
4.6/5
Score
91/100
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5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

USAN ACD is ranked 82 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of USAN ACD is 4 stars out of 5 and the total score is 76 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, USAN ACD makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently USAN ACD can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between USAN ACD and alternatives?

The most popular alternatives to USAN ACD in 2024: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - USAN ACD VS Call Center Software alternatives.

Is USAN ACD right for you or your business?

USAN ACD, which is suitable for use in businesses of all sizes such as small-sized businesses, medium-sized businesses, and large enterprises. The software can be used across various industries ranging from manufacturing, insurance and wholesale among others.

List of categories

Call Center
Customer Loyalty
Online CRM
Small Business CRM

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.