USAN IVR Review

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Last updated: Oct 24, 2020

USAN IVR Review

ITQlick rating
(3.2/5)

Starting from $1,000 per license

USAN IVR is a Cloud-based Call Center Software that enables its users to set up an omnichannel IVR system to bolster customer service experience.

  • Categories :

    • Call Center

Shlomi Lavi / updated: Oct 24, 2020

What is USAN IVR Used For?

USAN IVR is a Cloud-based Call Center Software that enables its users to set up an omnichannel IVR system to bolster customer service experience. It also allows them to optimize their Live Agent Call Management and achieve lower abandonment rates and quicker Call resolutions. These features assist organizations in improving their pre-existing IVR system without incurring added IT costs.

The software main features include a Real-time Disaster Recovery Site, Hosted Call Center, Business Rule Modification, and CRM Integration. USAN IVR is from the stables of USAN Inc., a private Telecommunications company headquartered in Norcross, Georgia, USA. It started operations in 1989 and currently has within 50-200 employees.

Average Rating -

The rating of USAN IVR is 3.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Large business.

USAN IVR 3 Pros

  • The software supports Natural Language Recognition
  • It offers SMS-based self-service tasks for callers
  • USAN IVR integrates with existing outbound dialer system

USAN IVR 2 Cons

  • Some users experience difficulties with the call phase rerouting to live agents
  • The software is not deployable on MacOS as of yet

Competitors & Alternatives

Popular Alternatives to USAN IVR: Nextiva Hosted Call Center, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, zendesk talk, Telax Hosted Call Center, Talkdesk, Five9 Virtual Call Center, inContact Cloud Contact Center, Virtual Observer.

USAN IVR Pricing Information

The cost of license starting from $1,000 per license. The Call Center experts at ITQlick has reviewed USAN IVR pricing and gave the software a total cost of ownership (TCO) rating of 6.2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching USAN IVR in action

Is it the right software for you?

The software is suitable for small and large-sized businesses from across various industries. Furthermore, Financial Services companies, Healthcare organizations, and any other establishment that needs to scale their Customer call service operations would find USAN IVR useful as well. The SCOOTER Store, The Blood Alliance, Certegy, and Accelovance are some of the customers to which the software caters

USAN IVR Categories

Call Center

Specifications

Company:
Address: Norcross, GA
Website:http://usan.com/tag/ivr/
Customers: Small business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

USAN IVR Features

Data Import/Export
Basic Reports
Online Customer Support

USAN IVR Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
USAN
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.2/10
License pricing license pricing (if provided by the software vendor)
$1,000 per license
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
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TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
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CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review