USAN IVR Review - why 3.2 stars?
Compare PricingITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 6.2/10 - high cost |
Category: | Call Center -> USAN IVR review |
Ranking: | Ranked 5 out of 240 Call Center systems |
Company: | USAN INC |
Pricing: | starts at $1,000 per license |
Typical customers: | Small business, Large business |
Platforms: | Desktop, Cloud |
Links: | USAN IVR pricing, USAN IVR alternatives |
Shlomi Lavi / updated: Apr 14, 2022
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Table of Contents
What is USAN IVR?
USAN Interactive Voice Response is a cloud-based contact center solution that helps businesses boost their customer service experience and cut operational costs. The platform offers an omnichannel IVR solution that supports enhanced and personalized touch, text, and other options for interaction. Some features of the USAN IVR omnichannel solution are explained below:- With USAN IVR, businesses can allow customers to choose between multiple touch tones, voice applications, and speech recognition options when seeking resolutions via customer service.
- USAN IVR helps users authenticate and identify callers via an adaptive caller ID feature and personalization. Customers can also route calls to specific agent queues, call menus, and other call routing options based on their profile data.
- Automation: Businesses can manage customer service, bill payments, tech support, order processing, customer outreach, notifications, order status, shipment status, and other processes with USAN IVR.
- Integrations: USAN IVR integrates well with other critical software solutions that drive business performance, including CRM, ERP, and payment processing, providing a single and unified customer contact system.
- User-friendly Interface: Businesses can leverage the customizable interface on USAN IVR to design and manage menus, call flow changes, prompts, and other processes for full control over the IVR solution.
Who is it best for?
The typical customers include the following business size: Small business, Large business.What is the actual cost?
The cost of license starts at $1,000 per license. ITQlick pricing score is 6.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for USAN IVR.Pros
- USAN IVR supports powerful CRM and ERP systems integrations to drive productivity and unify customer contact information
- The software is highly flexible and allows users to customize their experiences
- USAN IVR has a caller identification and authentication feature that helps businesses understand their customers better
Cons
- The software has a not-too-friendly user interface
- The software is not deployable on MacOS as of yet
- Unlike some of its top alternatives, USAN IVR does not have machine learning and artificial intelligence capabilities
How it stacks up?
Access a head to head analysis of USAN IVR vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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USAN IVR
ITQlick rating
3.2/5
Score
89/100
Pricing
6.2/10
License pricing
$1,000 per license
Functionality
4
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8x8 Cont...
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2.2/10
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$15 per user/month
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CenterWa...
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91/100
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5.6/10
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Pricing not available
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zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
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$49 per user/month
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25
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Frequently Asked Questions (FAQs)
Is USAN IVR right for you or your business?
USAN IVR is a cloud-based contact center solution that helps organizations of all sizes boost customer service levels and reduce operating costs. The software solution is highly scalable for businesses of all sizes, and notable clients like Morgan Stanley, Citi, and HONDA Financial Services use the product.List of categories
Call Center
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.