USAN IVR Review - why 3.2 stars?

USAN IVR Review
ITQlick Score: 89/100
ITQlick Rating: (3.2/5)
Pricing: 6.2/10 - high cost
Category: Call Center -> USAN IVR
Ranking:Ranked 6 out of 240 Call Center systems
Company: USAN INC
Pricing: starts at $1,000 per license
Typical customers: Small business, Large business
Platforms: Desktop, Cloud
Links: USAN IVR pricing, USAN IVR alternatives
Shlomi LaviShlomi Lavi / updated: May 21, 2021

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What is USAN IVR?

USAN IVR is a Cloud-based Call Center Software that enables its users to set up an omnichannel IVR system to bolster customer service experience. It also allows them to optimize their Live Agent Call Management and achieve lower abandonment rates and quicker Call resolutions. These features assist organizations in improving their pre-existing IVR system without incurring added IT costs.

The software main features include a Real-time Disaster Recovery Site, Hosted Call Center, Business Rule Modification, and CRM Integration. USAN IVR is from the stables of USAN Inc., a private Telecommunications company headquartered in Norcross, Georgia, USA. It started operations in 1989 and currently has within 50-200 employees.

What is USAN IVR rating? ()

The rating of USAN IVR is 3.2 stars out of 5 and the total score is 89 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are USAN IVR's typical customers?

The typical customers include the following business size: Small business, Large business.

Is USAN IVR the best Call Center?

USAN IVR is ranked 6 out of 240 software in their category (Call Center systems).

What are USAN IVR's pros? (3 Pros)

  • The software supports Natural Language Recognition
  • It offers SMS-based self-service tasks for callers
  • USAN IVR integrates with existing outbound dialer system

What are USAN IVR's cons? (2 cons)

  • Some users experience difficulties with the call phase rerouting to live agents
  • The software is not deployable on MacOS as of yet

Who are their main alternatives?

Popular alternatives to USAN IVR: Nextiva Hosted Call Center, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, zendesk talk, Telax Hosted Call Center, Talkdesk, Five9 Virtual Call Center, inContact Cloud Contact Center, Virtual Observer. The full list of competitors can be found here.

What is the cost of USAN IVR?

The cost of license starts at $1,000 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for USAN IVR

What should you ask USAN INC during a demo session? (65 questions)

Schedule a demo with USAN IVR and access 65 must ask questions for the vendor while watching USAN IVR in action. Visit the vendor's website here.

Is it the right software for you?

The software is suitable for small and large-sized businesses from across various industries. Furthermore, Financial Services companies, Healthcare organizations, and any other establishment that needs to scale their Customer call service operations would find USAN IVR useful as well. The SCOOTER Store, The Blood Alliance, Certegy, and Accelovance are some of the customers to which the software caters

List of categories

Call Center

List of features

Data Import/Export
Basic Reports
Online Customer Support

USAN IVR Vs. Alternatives

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9
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.