USAN IVR Review

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Last updated: Apr 05, 2018

USAN IVR Review

8 reviews
(3.2/5)

Small business, Large business

Customer service must be available 7x24x365 to accommodate today’s always-on, connected and tech-savvy customers. Without the ability to handle customer requests after hours, or when live agents are busy assist

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What is USAN IVR? Updated: Apr 05, 2018

Customer service must be available 7x24x365 to accommodate today’s always-on, connected and tech-savvy customers. Without the ability to handle customer requests after hours, or when live agents are busy assisting other customers, service levels would surely plummet. Interactive Voice Response (IVR) technology systems automate the process of customer interaction by enabling customers to serve themselves. Using a combination of touch tone and speech recognition and voice applications, today’s IVR systems can facilitate simple or very complex customer requests efficiently and cost-effectively, without ever requiring a live agent’s time. From checking account balances or requesting updates on the status of an order, the possibilities are virtually endless when it comes to service automation with an IVR.

USAN IVR Average Rating

The average rating of USAN IVR is 3.2 stars. The rating is based on 8 aggregated online reviews.

USAN IVR Typical Customers

Small business, Large business

USAN IVR Alternatives

Popular Alternatives to USAN IVR: Five9 Virtual Call Center, Winleads, Infinity Call Tracking, TouchStar Dialler, CenterWare Inbound, VanillaSoft, Vocalcom Cloud Contact Center, Telax Hosted Call Center, inContact Cloud Contact Center, Virtual Observe.

USAN IVR Pricing Information

Pricing info for USAN IVR is available upon request.


USAN IVR Categories

Call Center

Specifications

Company:
Address: Norcross, GA
Customers: Small business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems:


USAN IVR Features

Data Import/Export
Basic Reports
Online Customer Support


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