USAN IVR Review - why 3.2 stars?

USAN IVR Review
ITQlick Score: 89/100
ITQlick Rating:
Pricing: 6.2/10 - high cost
Category: Call Center -> USAN IVR review
Ranking:Ranked 5 out of 240 Call Center systems
Company: USAN INC
Pricing: starts at $1,000 per license
Typical customers: Small business, Large business
Platforms: Desktop, Cloud
Links: USAN IVR pricing, USAN IVR alternatives
Shlomi LaviShlomi Lavi / updated: Apr 14, 2022

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What is USAN IVR?

USAN Interactive Voice Response is a cloud-based contact center solution that helps businesses boost their customer service experience and cut operational costs. The platform offers an omnichannel IVR solution that supports enhanced and personalized touch, text, and other options for interaction. Some features of the USAN IVR omnichannel solution are explained below:
  • With USAN IVR, businesses can allow customers to choose between multiple touch tones, voice applications, and speech recognition options when seeking resolutions via customer service.
  • USAN IVR helps users authenticate and identify callers via an adaptive caller ID feature and personalization. Customers can also route calls to specific agent queues, call menus, and other call routing options based on their profile data.
  • Automation: Businesses can manage customer service, bill payments, tech support, order processing, customer outreach, notifications, order status, shipment status, and other processes with USAN IVR.
  • Integrations: USAN IVR integrates well with other critical software solutions that drive business performance, including CRM, ERP, and payment processing, providing a single and unified customer contact system.
  • User-friendly Interface: Businesses can leverage the customizable interface on USAN IVR to design and manage menus, call flow changes, prompts, and other processes for full control over the IVR solution.
USAN IVR was founded in 1989, and today, the company is a leading provider of call center solutions globally. The company has an employee size of 51-200, and its headquarters are located in Norcross, Georgia, USA.

Who is it best for?

The typical customers include the following business size: Small business, Large business.

What is the actual cost?

The cost of license starts at $1,000 per license. ITQlick pricing score is 6.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for USAN IVR.

Pros

  • USAN IVR supports powerful CRM and ERP systems integrations to drive productivity and unify customer contact information
  • The software is highly flexible and allows users to customize their experiences
  • USAN IVR has a caller identification and authentication feature that helps businesses understand their customers better

Cons

  • The software has a not-too-friendly user interface
  • The software is not deployable on MacOS as of yet
  • Unlike some of its top alternatives, USAN IVR does not have machine learning and artificial intelligence capabilities

How it stacks up?

Access a head to head analysis of USAN IVR vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
USAN IVR
ITQlick rating
3.2/5
Score
89/100
Pricing
6.2/10
License pricing
$1,000 per license
Functionality
4
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

USAN IVR is ranked 5 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of USAN IVR is 3.2 stars out of 5 and the total score is 89 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, USAN IVR makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently USAN IVR can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between USAN IVR and alternatives?

The most popular alternatives to USAN IVR in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, Intermedia Contact Center. Access the complete competitors analysis here - USAN IVR VS Call Center Software alternatives.

Is USAN IVR right for you or your business?

USAN IVR is a cloud-based contact center solution that helps organizations of all sizes boost customer service levels and reduce operating costs. The software solution is highly scalable for businesses of all sizes, and notable clients like Morgan Stanley, Citi, and HONDA Financial Services use the product.

List of categories

Call Center

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.