USAN Predictive Dialer Review - why 4.8 stars?

Shlomi Lavi / updated: Mar 26, 2022

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What is USAN Predictive Dialer?

USAN Predictive Dialer is a web based Customer Relationship Management (CRM) Software that provides multiple-user call, note-taking and contact reminders facility to users. It offers configurable contact centre software.

USAN (United States Advanced Network) is a Atlanta based technology company. Since its launch in 1989, it has helped companies with communication software, globally.

Who is it best for?

USAN extends help to organisation of any kind across various industries. The solutions offered are scalable and easily adapt to the needs of the organisation. Small, medium and large businesses can use USAN’s communication software.

Main features and functionalities

USAN Predictive Dialer includes automated dialling into outbound customer contact to help organisation in achieving high volume customer contact.

This replaces the manual dialling of numbers, busy networks or connection with answering machines problems. USAN Predictive Dialer suits best the outbound customer calling and live agent reaction. This helps the businesses needs to have better cost-effective telesales, fundraising, collections, notifications, surveys and any customer outreach campaigns with its agent productivity features.

USAN offers Automatic Dialing, Preview Dialing, Predictive Dialing and Precision Dialing.

What is the actual cost?

The cost of license starts at $34.95 per license. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for USAN Predictive Dialer. You can also find here pricing information from USAN Predictive Dialer's website.

Pros

• USAN Predictive Dialer integrates with enterprise hosts, databases and legacy systems, supports multiple telephony standards and computer telephony integration as well. This enables users to work efficiently with in-house contact center.
• ODBC dialing from tables is also offered that connects to existing hosts of databases. This eliminates the need to dial numbers manually and manual import/export of lists.
• The software offers API for users to integrate customer relationship management systems. This enables automatic feeding of databases across platforms.
• USAN Predictive Dialer users can also manually manage lists or schedule call lists, apply appropriate filters and control outbound cal campaign execution.
• The product offers another feature where agent based call can be customised and schedule call backs to specific agents or agent pools. This reduces the level of time consumption.

Cons

• The software does not support multiple languages which limit its use to only specific English speaking customers.
• Devices supports by USAN Predictive Dialer does not include Mobile phones, blackberry, iPhone and else.
• The software does not offer developer API for 3rd party integration as well.
• USAN Predictive Dialer offers only outbound and inbound call solution and does not focus on other areas as Marketing automation, CRM analytics.
• Role Based Security is not an available option in USAN Predictive Dialer diary of features.

How it stacks up?

Access a head to head analysis of USAN Predictive Dialer vs alternative software solutions.

Frequently Asked Questions (FAQs)