UseResponse Review - why 4.7 stars?

UseResponse Review
ITQlick Score: 79/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> UseResponse review
Ranking:Ranked 65 out of 210 Help Desk systems
Company: UserScape, Inc.
Pricing: starts at $1,490 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: UseResponse pricing, UseResponse alternatives
Shlomi LaviShlomi Lavi / updated: Feb 04, 2022

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What is UseResponse?

UseResponse is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. UseResponse received a rating of 4.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

There are two plans for UseResponse. The ENTERPRISE CLOUD plan, starts from $1490 per year and ON-PREMISE SOLUTION starts from $4800 per year.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for UseResponse.

How it stacks up?

Access a head to head analysis of UseResponse vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
UseResponse
ITQlick rating
4.7/5
Score
79/100
Pricing
4/10
License pricing
$1,490 per year
Functionality
30
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

UseResponse is ranked 65 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of UseResponse is 4.7 stars out of 5 and the total score is 79 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, UseResponse makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently UseResponse can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between UseResponse and alternatives?

The most popular alternatives to UseResponse in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - UseResponse VS Help Desk Software alternatives.

List of categories

Document Management
Banking CRM
Casino CRM
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Mobile CRM
Pharmaceutical CRM
Online Community
Real Estate CRM
Self-Service Portal

List of features

Customer Survey
Incident / Request Management
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Remote Control Access
Reporting
Self Service Portal

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.