USERSNAP - Top Competitors (Mar 2022)

USERSNAP Review
ITQlick Score: 90/100
ITQlick Rating:
(5/5)
Pricing: 5.8/10 - average cost
Category: Issue Management -> USERSNAP review -> USERSNAP competitors
Ranking:Ranked 1 out of 12 Issue Management systems
Company: Usersnap
Pricing: starts at $9 per 2 users/month
Typical customers: SMBs
Platforms: Desktop
Links: USERSNAP review, USERSNAP alternatives
Shlomi LaviShlomi Lavi / updated: Mar 11, 2022

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USERSNAP VS Alternatives in 2022

Usersnap competes with some customer feedback systems, and they are Userback, UserTesting, and LogRocket. Below, we will compare these systems in some vital aspects.
  • Cost: Usersnap has a license plan that starts from $9 per month, compared to its alternatives, LogRocket has a license price that starts from $99 per month, Userback has a license plan that starts from $14 per month, and UserTesting do not have their license pricing information public.
  • Functionality: Usersnap has features like Unlimited reporters‍‍ Micro surveys, Screen recording‍, Customer care replies‍, Browser error recording, Custom translations, Native screenshots‍, Integrate via Webhooks, Annual security questionnaires, etc. Compared to its competitors, Usersnap has customer experience features lacking in its competitors. Userback has a session replay feature missing in Usersnap and other mentioned competitors.
  • Scalability: Usersnap and its competitors can help scale businesses from small to enterprise.
  • Customers/Industries: Usersnap targets SaaS Companies, Enterprise Feedback, and Web/Software Agencies. Compared to its alternatives, Userback targets web agencies, software companies, designers, and developers. UserTesting targets Product, Design and UX, Marketing, Executives teams, etc.
  • For Customers: Usersnap has customers like Facebook, CISCO, Airbus, Lyft, Microsoft. Userback has customers like Udacity, Circut, Osano, Vision, Couchbase. UserTesting is used by companies like HP, Canva, Microsoft, Trivagoo, Samsung, etc. LogRocket has customers like Reddit, Bill.com, Pinterest, SwissLife, IKEA, Rippling.
  • Cloud/Physical: Usersnap and its mentioned alternatives mentioned are all cloud-based software.
  • Support: Usersnap offers support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, and Chat. Compared to its alternatives, Userback offers Email/Help Desk, Knowledge Base, and Chat. UserTesting offers Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat Support.

USERSNAP alternatives - for small & large Business

Here are the top 4 alternatives to USERSNAP that are worth checking out: ChangeGear for SMBs, MantisBT for large size business, Trac for growing companies, and Codegiant for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
USERSNAP
ITQlick rating
5/5
Score
90/100
Pricing
5.8/10
License pricing
$9 per 2 users/month
Functionality
3
Best for SMBs
ChangeGear
ITQlick rating
4.5/5
Score
86/100
Pricing
6.8/10
License pricing
$46 per user/month
Functionality
9
Best for Enterprise
MantisBT
ITQlick rating
4/5
Score
84/100
Pricing
2.2/10
License pricing
$4.95 per month
Functionality
15
Growing
Trac
ITQlick rating
4.3/5
Score
79/100
Pricing
3/10
License pricing
$1,125 per year
Functionality
5
Review
Free version
Codegiant
ITQlick rating
4.1/5
Score
58/100
Pricing
5.2/10
License pricing
$3 per user/month
Functionality
3

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.