Uservoice Feedback Site Review - why 5 stars?

Shlomi Lavi / updated: Apr 01, 2022

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What is Uservoice Feedback Site?

Uservoice is a SaaS solution that enables users to receive customer feedback and a way to respond to customer request tickets. Uservoice Feedback Site enables users to listen to their customers’ concerns and provide them with quick and straight to the point answers to their questions. It also allows the user to carry out surveys based on their products, customer satisfaction and several other functions.

Uservoice Feedback Site was developed by CEO Richard White in 2008 after struggling with manual means to understand his customers. The service has since been improved to include several other features that make the it more robust. These include helpdesk, which was launched in 2011.

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Who is it best for?

Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback. It is a cross industry software. This SaaS is currently being used by well over 160,000 organizations in more than 170 countries across the globe. Some of the users of this SaaS are SwiftKey, Noom Wellness, Microsoft, Zillow and more.

Main features and functionalities

For your business to grow both in terms of customer base and quality of service, you need to understand exactly what the customers want. Uservoice Feedback Site will enable you to fully comprehend what your customers are saying about your products or services, the difficulties they are facing and some of the questions they need answers to. This service enables you to provide your customers with answers to some common questions in a manner that makes it easier for them to access such answers.

Where you need to carry out surveys in order to understand what customers think, you can effortlessly formulate such and share them with your customers. The beauty of this service is that all the customer information is safely stored and can be reference whenever that’s needed.

What is the actual cost?

The cost of license starts at $499 per month. ITQlick pricing score is 2.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Uservoice Feedback Site. You can also find here pricing information from Uservoice Feedback Site's website.

Pros

• It supports several languages therefore making it possible for a business working in different countries to use it without any hitches.
• Its ability to automate answers to some common questions help in reducing customer support queaus.
• Uservoice Feedback Site is highly scalable such that a business can use it throught its business life even if it expands.
• It has support for several devices, making it easier for a business to carry out tasks through mobile devices and the web.
• It’s very simple to embed the Uservoice widget to your app for a simpler way of handling customer requests.

Cons

• It doesn’t have support for social media integrations hence restrained social media CRM.
• Several Uservoice Feedback Site users have complained that it’s price is a bit on the higher side.
• The software is far too wide therefore it takes the user quite some time to be able to fully make good use of it.
• It doesn’t have support for chat feature thus sidelining those who prefer chat to other channels.
• Its forum feature is undeniably weak to the extent that it disappoints users who would like to get forum support.

How it stacks up?

Access a head to head analysis of Uservoice Feedback Site vs alternative software solutions.

Frequently Asked Questions (FAQs)