Uservoice Feedback Site Review - why 5 stars?

Uservoice Feedback Site Review
ITQlick Score: 74/100
ITQlick Rating: (5/5)
Pricing: 2.8/10 - low cost
Category: Help Desk -> Uservoice Feedback Site
Ranking:Ranked 92 out of 208 Help Desk systems
Company: Uservoice
Pricing: starts at $20 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: Uservoice Feedback Site pricing, Uservoice Feedback Site alternatives
Shlomi LaviShlomi Lavi / updated: Feb 28, 2021

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What is Uservoice Feedback Site?

Uservoice is a SaaS solution that enables users to receive customer feedback and a way to respond to customer request tickets. Uservoice Feedback Site enables users to listen to their customers’ concerns and provide them with quick and straight to the point answers to their questions. It also allows the user to carry out surveys based on their products, customer satisfaction and several other functions.

Uservoice Feedback Site was developed by CEO Richard White in 2008 after struggling with manual means to understand his customers. The service has since been improved to include several other features that make the it more robust. These include helpdesk, which was launched in 2011.

What is Uservoice Feedback Site rating? ()

The rating of Uservoice Feedback Site is 5 stars out of 5 and the total score is 74 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Uservoice Feedback Site's typical customers?

Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback. It is a cross industry software. This SaaS is currently being used by well over 160,000 organizations in more than 170 countries across the globe. Some of the users of this SaaS are SwiftKey, Noom Wellness, Microsoft, Zillow and more.

Is Uservoice Feedback Site the best Help Desk?

Uservoice Feedback Site is ranked 92 out of 208 software in their category (Help Desk systems).

What are their main features and functionalities?

For your business to grow both in terms of customer base and quality of service, you need to understand exactly what the customers want. Uservoice Feedback Site will enable you to fully comprehend what your customers are saying about your products or services, the difficulties they are facing and some of the questions they need answers to. This service enables you to provide your customers with answers to some common questions in a manner that makes it easier for them to access such answers.

Where you need to carry out surveys in order to understand what customers think, you can effortlessly formulate such and share them with your customers. The beauty of this service is that all the customer information is safely stored and can be reference whenever that’s needed.

What are Uservoice Feedback Site's pros? (5 Pros)

  • It supports several languages therefore making it possible for a business working in different countries to use it without any hitches.
  • Its ability to automate answers to some common questions help in reducing customer support queaus.
  • Uservoice Feedback Site is highly scalable such that a business can use it throught its business life even if it expands.
  • It has support for several devices, making it easier for a business to carry out tasks through mobile devices and the web.
  • It’s very simple to embed the Uservoice widget to your app for a simpler way of handling customer requests.

What are Uservoice Feedback Site's cons? (2 cons)

  • It doesn’t have support for social media integrations hence restrained social media CRM.
  • Several Uservoice Feedback Site users have complained that it’s price is a bit on the higher side.

Who are their main alternatives?

The main competitors for Uservoice Feedback are UserEcho and Helprace.

UserEcho provides a help desk with user feedback system. This is done through its Ideas Forum community through which customers have access to a knowledge base of common problem resolutions, as well options to convey their feedback by voting on relevant issues and responding to ad-hoc polls on topics of concern. Additionally the product can monitor social media feeds for both support requests & feedback, with responses automatically being posted back to social media.

UserVoice is a similar system but includes additional features such as “Leaderboard” which is a gamification option to encourage support agents to compete for best support provider. There is also “Instant Answers” which is a knowledge base feature which automatically recommends solutions for queries & problems. For feedback there are both smart voting and satisfaction surveys integrated with a user forum, to socially engage with customers and address their current concerns and future needs.

Then there is Helprace which integrates the ticket resolution process with user feedback. This is done through a workflow that gathers ideas for better solutions from the current ones provided, suggestions for new features, as well as feedback that shows how well the helpdesk is performing, or if it needs improvement. There is also an option to rate customer responses and recognize best feedback.

UserVoice on the other hand is available for mobile devices, can be embedded in applications and can also be provided as a customer web portal. Additionally it supports integration with third party applications and can be customized to meet business requirements.

What is the cost of Uservoice Feedback Site?

The cost of license starts at $20 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Uservoice Feedback Site

What should you ask Uservoice during a demo session? (65 questions)

Schedule a demo with Uservoice Feedback Site and access 65 must ask questions for the vendor while watching Uservoice Feedback Site in action.

List of categories

CRM
Complaint Management
Customer Loyalty
Customer Service
Customer Success
Help Desk
Self-Service Portal
Small Business CRM
Marketing Automation
Knowledge Management

List of features

Knowledge Base/FAQ
Mobile Integration

Uservoice Feedback Site Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.