Uservoice Feedback Site - Top Competitors (Apr 2022)

Shlomi Lavi / updated: Apr 01, 2022

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Uservoice Feedback Site vs. Alternatives in 2024

The main competitors for Uservoice Feedback are UserEcho and Helprace.

UserEcho provides a help desk with user feedback system. This is done through its Ideas Forum community through which customers have access to a knowledge base of common problem resolutions, as well options to convey their feedback by voting on relevant issues and responding to ad-hoc polls on topics of concern. Additionally the product can monitor social media feeds for both support requests & feedback, with responses automatically being posted back to social media.

UserVoice is a similar system but includes additional features such as “Leaderboard” which is a gamification option to encourage support agents to compete for best support provider. There is also “Instant Answers” which is a knowledge base feature which automatically recommends solutions for queries & problems. For feedback there are both smart voting and satisfaction surveys integrated with a user forum, to socially engage with customers and address their current concerns and future needs.

Then there is Helprace which integrates the ticket resolution process with user feedback. This is done through a workflow that gathers ideas for better solutions from the current ones provided, suggestions for new features, as well as feedback that shows how well the helpdesk is performing, or if it needs improvement. There is also an option to rate customer responses and recognize best feedback.

UserVoice on the other hand is available for mobile devices, can be embedded in applications and can also be provided as a customer web portal. Additionally it supports integration with third party applications and can be customized to meet business requirements.