Vanilla Review - why 4.4 stars?

Vanilla Review
ITQlick Score: 83/100
ITQlick Rating:
Pricing: 10/10 - high cost
Category: Online Community -> Vanilla review
Ranking:Ranked 1 out of 10 Online Community systems
Company: Audiense
Pricing: starts at $99 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Vanilla pricing, Vanilla alternatives
Shlomi LaviShlomi Lavi / updated: Jun 17, 2022

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What is Vanilla?

Vanilla is a community forum software designed to help users create a customized and engaging community that their audience will love. A customer community can reduce support cost, increase customer engagement and give users deep insights into customer needs.

Vanilla was founded back in 2009 as an open source project and has served thousands of companies so far to provide better community experience to millions of people.

Who is it best for?

Vanilla is suitable for organizations that are looking for a way to improve customer service, strengthen their brand loyalty and increase advocacy. Harvard University, Pearl Jam, HubSpot, Adobe and ZeniMax Online Studios are some of the clients of this community forum software.

Main features and functionalities

Vanilla comes with customization themes, modern UX, read and write APIs, support for connecting to social networks, seamless SSO and gamified features. The solution is mobile friendly and displays natively without any app on mobile. Users don’t have to spend too much time on moderation and reviewing content because of the intuitive inline moderation controls and member-driven moderation queues.

What is the actual cost?

Vanilla offers a free open source solution and the cloud-based solution is available in four different pricing plans for users: Starter, Advanced, Corporate and Enterprise starting from $99 per month and offers free 30 days trial for users.

ITQlick pricing score is 10 out of 10 (10 is most expensive). Access ITQlick pricing guide for Vanilla. You can also find here pricing information from Vanilla's website.

How it stacks up?

Access a head to head analysis of Vanilla vs alternative software solutions.
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Vanilla
ITQlick rating
4.4/5
Score
83/100
Pricing
10/10
License pricing
$99 per month
Functionality
5
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Zoho Con...
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82/100
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AnswerCart
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2.8/5
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81/100
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10/10
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$100 per month
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3
Tribe
ITQlick rating
4.8/5
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79/100
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2/10
License pricing
$675 per month
Functionality
3
Review

Frequently Asked Questions (FAQs)

Is it the best Online Community system?

Vanilla is ranked 1 out of 10 software in their category (Online Community systems).

How they are rated on ITQlick?

The rating of Vanilla is 4.4 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Vanilla makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Vanilla can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Vanilla and alternatives?

The most popular alternatives to Vanilla in 2023: Viber, Zoho Connect, AnswerCart, Tribe, CMNTY Platform. Access the complete competitors analysis here - Vanilla VS Online Community Software alternatives.

List of categories

Team Collaboration
Online Community

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.