VanillaSoft Review

Let our Call Center Software Experts help you find the right Software for your Business!

Last updated: Apr 10, 2019

VanillaSoft Review

ITQlick rating
(4.5/5)

Small business, Medium business

VanillaSoft is a lead management solution designed to help users manage every lead smoothly and offers automatic lead routing to send the right leads to the right people. The solution can go up and runn

Watch VanillaSoft Video:


What is VanillaSoft? Updated: Apr 10, 2019

VanillaSoft is a lead management solution designed to help users manage every lead smoothly and offers automatic lead routing to send the right leads to the right people. The solution can go up and run in a very short time and doesn’t require any IT team.

VanillaSoft has been providing lead management solution since 2003 and has served customers in over 23 countries so far.

VanillaSoft Average Rating -

The rating of VanillaSoft is 4.5 stars. The rating is based on ITQlick experts review

VanillaSoft Typical Customers

VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit. Valor Medical Supplies, Concepta and Data Strategy are some of the clients of VanillaSoft.

VanillaSoft Features

VanillaSoft comes with robust web reporting, data querying, real-time management dashboard, lead scoring, custom fields support, intelligent call recording, appointment setting, automatic lead distribution, team-based selling, multi-level selling and email templates features. Users can create reports on all call information, last call information or try the pre-formatted call activity report template included in the solution. It’s also easy to create multiple teams and design team-specific result codes for reporting and lead management.

VanillaSoft Alternatives

Insightly is a cloud based CRM solution that includes project management functionality to track status and progress across any customer related project. In addition the product offers integration to a number of third party applications that include Google Apps, Evernote, Outlook and MailChimp to mention a few.

VanillaSoft on the other hand does not support any project management features, but does include auto dialing and telephony features which are integrated into the product. This allows for the setup, management, monitoring, as well as recording of a call center to handle the voice interactions for the development of potential leads. Insightly does not support these call center features.

However Insightly does offer a free plan for new customers with basic functionality and limited leads so that they can work with the product with no upfront investment. This is suitable for small companies and startups that require an extended trial period before migrating to a paid option. VanillaSoft does not currently provide any such free options.

Salesforce is another cloud based solution that includes Sales Cloud which addresses opportunity & lead management, sales forecasting and collaboration, workflow and approvals, as well as performance management through Work.com. In addition it offers Service Cloud to address issue resolution & customer service across multiple channels, ExactTarget Marketing Cloud to handle campaign management and a social network called Chatter for team interaction.

In comparison VanillaSoft does not provide such a comprehensive suite of functionality. The product’s primary focus is leads & sales tracking, email marketing, call management and lead integration. Therefore it is better suited for companies looking for a focused solution to complement their existing operations, rather than a full suite of solutions such as Salesforce.

VanillaSoft Pricing Information

VanillaSoft is available in three different pricing plans for users starting from $25 per user per month. People interested to purchase this solution can try the free trial.

VanillaSoft demo

25 questions to ask the vendor on VanillaSoft demo


VanillaSoft Categories

Sales Force Automation (SFA)
Sales Automation
Lead Management
Hotel CRM
Marketing Automation
Small Business CRM
Real Estate CRM
Pharmaceutical CRM
Online CRM
Mac CRM
Lead Generation
Insurance CRM

Specifications

Company:
Address: Plano, TX
Website:VanillaSoft
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux


VanillaSoft Features

Data Import/Export
Basic Reports
Online Customer Support


02 Jan

What is IVR System: Top 5 System

Interactive voice response (IVR) systems are designed to streamline the performance of an inbound contact center. In fact, an IVR can function like a front desk agent. Consisting of telephony equipment, an IVR allows callers to effortlessly complete ... read more


13 Oct

What is Predictive Dialer Software? Top 5

In simple words, a predictive dialer is the best way to get the best out of your call center and optimize human labor. These are designed to automatically make calls, freeing your call center agents from wait times. Not only this, a predictive dialer... read more


16 Aug

Mistakes to Avoid When Choosing Call Center Solution

When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu... read more


27 Jun

Nextiva Call Center Vs. Incontact Call Center

Software is inextricably interwoven into the successful operations of a call center business. It is not an afterthought but a mission critical decision that requires an in depth analysis. With the benefits of scalability, lower cost of ownership and ... read more


22 Mar

4 Call Center Software Alternatives for Five9

It doesn’t matter if your company is running its own call center for customer service or if its main activity is the outsourcing of call center services, the fact is that it will have to deal with two faces of the same problem. One of them is technol... read more


VanillaSoft Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
VanillaSoft
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$185 Per month/user
Hosting
Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
Infinity
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review