Knowledge Powered Solutions Review

Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Contact Centres, Help / Service Desks, Web Self-Service and Shared Service environments around the world. KPS natural language search enable access to vital knowledge quickly and easily through a simple to use interface. The KPS solution also helps identify and fill knowledge gaps making new solutions available for future use. The KPS knowledge management solution typically deploys in inbound customer service desks / contact centres to empower the agents to answer questions regarding a wide range of queries, from IT problems in an ITSM environment to queries from citizens within a local council. KPS solutions can also be deployed to internal intranet users, external customers in a web self-service capacity and partners. KPS work with over 100 organizations worldwide including Credit Suisse, BT, Serco, Capita, Devon & Cornwall Police, United HealthCare (USA), Stanford University Hospital & Clinics, Silah Gulf (Bahrain), Contact 121 (Australia) and Greggs and many customers who have implemented through our growing partner network. These include Network Rail, City of Minneapolis, City of Toronto, Ottawa University, Department of Transport (UK and Western Australia) and Wood Group.

Knowledge Powered Solutions - 2 software products