Solgari Review

Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. Solgari offers full integration of our communication services with leading CRM vendors such as Salesforce.com, Bullhorn and Microsoft Dynamics as well as enabling staff perform multi-channel customer communications by connecting voice, email, social media, instant messaging and SMS. Solgari’s Automated Call Distribution (ACD) system ensures that each contact is handled appropriately through Solgari’s ACD Queues and Skill-Based Routing. Solgari has the flexibility to prioritize inbound contact traffic to maximize business results. When queue times are long or particular agents are unavailable, Solgari can be customized to handle these calls any way your business requires such as hold music, marketing messages, in-queue announcements such as estimated wait times, voicemail or call back options to reduce abandoned contacts. Solgari also offers full blended contact centre functionality to provide the ultimate contact centre utilisation and management.

Solgari - 2 software products